Casa Ford

The good and the bad. Went to the dealership on a Saturday to test drive a 100k plus vehicle. The salesman showed me the car and started it up for me. I asked for a test drive, but he was hesitant. However, his sales manager agreed to take me out and after chatting a bit, he assessed that I was not there just for a joy ride and allowed me to test drive the car. And to be fair, I don't look like I can afford much more than a Corolla. We then talked numbers and specifically APR and he told me with a credit rating in the 800s (me) an APR of 5.5 to 6 percent would be possible. I agreed and told him I would return on Monday. I did so with a cashier's check for 80k for the finance guy. That guy was not very transparent and when pressed, finally revealed a 7.74 APR. It was deceitful and not a good look for Casa Ford, but I went ahead with it since I knew I could refinance the difference for much less. My credit union however, advised me that they could not refinance the balance until the car was properly registered. Approximately 30 days later I could still not get Casa Ford to register my car after several calls. Since I don't live in El Paso, I finally became so frustrated that I drove to the dealership and spoke to them in person. To their credit, they made some calls to their Las Cruces affiliate and got someone there named Sam to get my registration and tags done that day. Although Sam did not say anything untoward, I could tell he was not a happy camper. Presumably because he had been told to complete a process that had been sitting for some time. My takeaway is that Casa Ford has some good people, but it also has some duplicitous people. And although my business in the grand scheme of things means little, I will not be buying my F-150 there later this year. I will instead look elsewhere even if it is more logistically troublesome. I neither recommend, nor discourage anyone from their own experience with this dealership. This was my first experience with Casa Ford, but regrettably also my last.

I wanted to share my experience in hopes that it helps improve the buying process for future customers. I arrived at the dealership around 1:30 p.m. to purchase a 2026 Lincoln Nautilus. After seeing the vehicle and completing the negotiation process, I expected the remainder of the purchase to move fairly quickly since I already had financing arranged through my own bank. Unfortunately, it took nearly three hours just to complete the financing paperwork. While I waited, my salesperson told me they would begin preparing my vehicle. During that time, I watched several customers who arrived after me complete their purchases and drive away before I did. I also noticed they were given the opportunity to take the traditional photo with the large Lincoln bow, something I was never offered. While that may seem like a small detail, it is part of the excitement of purchasing a new luxury vehicle, and it made my experience feel less valued. In total, I spent nearly six hours at the dealership before I was finally able to leave. The disappointment continued the following day. I noticed the vehicle had not been properly detailed. Rather than return immediately, I paid to have it washed myself, only to discover adhesive residue and tape lines left across multiple areas of the vehicle. When I returned to the dealership, I was told it would take about an hour to correct. I agreed and left, but when I came back an hour later, I still waited an additional two hours. Even after the work was supposedly complete, adhesive residue remained. My salesperson apologized and attempted to rub the residue off by hand, and I found myself using my own shirt to help remove it because I was too frustrated to send the vehicle back yet again. No customer purchasing a brand-new luxury vehicle should experience that. A proper detail and delivery inspection should be standard before the keys are ever handed over. The detailing department clearly missed that mark, and the quality control process needs significant improvement. Perhaps the most disappointing part is that I had someone with me who was also shopping for a new vehicle. After witnessing my experience—from the lengthy delays to the condition of the vehicle at delivery—she decided she no longer wanted to purchase from this dealership. Her impression was that the process was inefficient, the service lacked attention to detail, and the presentation of my new Lincoln felt no different than receiving an ordinary used vehicle. I want to be clear that my concern isn’t about one individual. My concern is with the overall process. Buying a Lincoln should feel like a premium experience from start to finish. Instead, it was unnecessarily time-consuming, poorly coordinated, and ended with a vehicle that wasn’t properly prepared for delivery. I hope Casa Ford Lincoln takes this feedback seriously and improves both its delivery process and the level of care given to customers’ vehicles. Purchasing a new vehicle should be an exciting experience—not one that leaves customers feeling frustrated and overlooked.

I am writing this review to warn anyone considering a custom factory order at Casa. I placed a verified custom retail order through Ford’s system. As the vehicle delivery date approached, I requested standard, routine documentation that any reputable dealership provides to lock in a legitimate transaction: an official Factory Invoice Sheet and a signed Buyer's Order detailing the final Out-the-Door (OTD) price verified through Ford's ROVP (Retail Order Verification Program) system. Instead of operating with transparency, management chose to stonewall. When forced to provide a clean price agreement free of hidden dealer add-ons or inflated fees, the dealership chose to cancel the deal entirely. To make matters worse, they tried to play games with my deposit. Management explicitly told me they "could not" issue an electronic refund and tried to force me to come back into the showroom physically to pick up a paper check. However, the exact moment I held my ground and reminded them that Ford Corporate was actively reviewing my open case, they miraculously figured out how to wire the money electronically, completely contradicting their own previous claims. Dealerships only force a refund on a custom retail build when they are trying to hide something. By manufacturing a fake cancellation without my consent, they are probably attempting to convert my custom allocation into dealer stock so they can flip it to the public for a massive markup but who knows.. Because of their complete lack of integrity, I am now forced to travel over 500 miles away to an out-of-town dealership just to buy the truck I want from a team that actually honors basic business ethics. The irony is that this deposit was explicitly labeled as "non-refundable" when they took it. They only broke their own rule and forced the money back to kill the contract. Avoid this place at all costs if you're a car enthusiast! Thanks to the internet for the research I should have done before hand but I really figured I shouldn't have to do that if I made the order through Ford.com first...SMH

I have 3 ford vehicles 1ka LINCLON. Ford is My go to vehicle. I have always trusted my deal ship because I have always had a good working relationship Mager Oscar Sanchez. He always under. Stood what I needed to. Get fixed. It's very hard to trust some one that is not some one you each day .He earned my trust.. Now he is no longer there ,that he had be transferred. I believe as a customer The owner or manager made a large mistake in doing so. I'm just a customer with 3 ford vehicle's that has spent thousands of dollars at Case Ford. I'm very sorry he no longer there.

Be very cautious when buying a vehicle from this place! My husband and I bought a used 2023 Chevrolet Tahoe on 06/09/2025 from Casa and we haven’t been able to drive it without it being in the shop! As of today it has been in the shop for major internal issues (Diagnosed by Bravo Chevrolet in Las Cruces) very trustworthy service dealer by the way and currently in a loaner, since. The multi point inspection was garbage, do not trust Casa’s word! The CARFAX was garbage too! First time we experienced a check engine light they just reset the code, no diagnosis and gave the vehicle right back. DO NOT FALL FOR THE 7-DAY CASH BACK PROMISE! When asked for our money back the dealership found every way possible not to give us our money back and after the 7 Days passed we were stuck with basically a “lemon” Thank goodness the vehicle is still under bumper to bumper warranty! Next, we signed for the purchase of this vehicle to have 30,000 miles and when we received the vehicle in our possession from Casa it had 33,000 miles on it. SCAM! Casa “detailed” our vehicle burned the center console and was promised by the used car sales managers Judah and Jaime Mejia that it would be replaced. The time I checked on the status of this, I received a “I’ll get back to you” and never heard back from him since. This place is a joke and it’s very saddening that we have been unable to drive our vehicle for almost two months now. Paying for a vehicle that we can’t even drive, they made their sale and could care less about their customers satisfaction. I hope this review helps other customers, so they don’t fall into the trap we did!

Deceptive practices. File a federal trade commission complaint to stop these crooks. I purchased a vehicle cash and they placed a hidden "accessory" fee. No one could tell me specifically what that was until I went to the finance department. They told me it was required to purchase $595.31 triton paint, $499 gps, $399 loyalty advantage.

I went to casa ford to buy a Ford Ranger on march, everything was ok, until they sent me to the finance person, he start talking me about some warranties, I tried to cancel all those warranties since the first day but its been an issue, I did everything they told me to do to cancel them, and since march I call and call about the cancellation and the only think that they told me every time is that I have to wait two week, its been 3 months and the last time that I called they told don't call us we will call you, since then is been a silence,

I recently visited this dealership to check out a 2.5L Hybrid AWD Ford Maverick—specifically VIN 3FTTW8B37SRA53959. At no point during my initial visit was I informed that this vehicle had already been special-ordered by another customer. I expressed interest, stated that I would think about it, and possibly return over the weekend. When I came back, a different sales rep greeted me and once again never clarified the reservation status of the vehicle. Instead, they proceeded to initiate a sale, quoted me numbers, and even had me sign paperwork. Then, after investing two hours of my time, I was informed that the sales manager refused to complete the deal due to the truck being pre-reserved. This entire ordeal was incredibly frustrating and unprofessional. Not a single team member showed any remorse for the time I wasted or the misleading communication. In today’s tech-savvy world, it's unacceptable that staff can't clearly see when a vehicle has a deposit or hold. If a vehicle is reserved, it should not be on the main lot or presented to other buyers. Even a simple “Hold” sticker on the windshield would have prevented this. I left deeply disappointed, empty-handed, and with zero trust in this dealership. If you're looking for transparency, professionalism, or respect for your time—look elsewhere.

Unreliable and manipulating. My Daughter wanted to return her Bronco Sport on the second day. She and her husband had never bought a car on her own so I’m assuming taking advantage of them didn’t matter. She was told she couldn’t. Most dealerships will give you 3-7 days to return a vehicle. My daughter has hypertension and is not doing well because of this. If they do not take the vehicle back then our final resort will be to take legal action. I am extremely disappointed with Casa Ford in El Paso

I like everything about the dealership, from the vehicle selection to the sales representatives. However, I have a couple of issues: I referred my son to the dealership, he bought a car, and I was told I would receive a $100 referral. It’s been a few months, and I still haven’t received it. Additionally, the coupon book for my son’s vehicle purchase hasn’t arrived yet; he keeps being told it was mailed out. Other than that, I love the dealership!