Reviews
owner
bad services by general manager no , refuse my business
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jose, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. Please give us a call at (915) 779-2272 and we will do our best to make this better. We hope to hear from you soon.
Mrs. Suniga
Excellent customer service! Will take all my trucks in for service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
golevins@gmail.com
Service is excellent since Mrs. Howard was assigned to Lincoln Concierge. I would recommend buying a Lincoln because service is excellent.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Scott, we appreciate your recommendation of our dealership! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
golevins@gmail.com
The service has improved 100% since Marija Howard was assigned as Lincoln Concierge. Service is so good that I will continue to purchase Lincolns and recommend them to others.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Scott, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Thanks for the recommendation, and have an amazing day!
agustusmc@sbcglobal.net
Needed an oil change and brake inspection. When I called for my appointment the service department informed me of a recall for door latches. Got it all done in one visit. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
New car Purchase at Casa Ford El Paso Texas
Christian Lazcano, my salesman, went a long way out of his way to make this sale, especially since I informed him that I had no intention of buying that day- I merely wanted to see if I could fit in the car. He is an extremely pleasant, patient, and persistent man. Paco in finance was efficient and straightforward. The third-generation owners of Casa Ford are outstanding community supporters and have a reputation of high integrity. In the end the Shelby sold itself, and I feel I received more than fair treatment financially.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
FANTASTIC!!!!!
The second I walked through the door I was greeted by a very charismatic Sales Representative named Ivette Martinez. She was extremely courteous, helpful, and knowleadgeable with vehicle models, specifications, and pricing. She worked along side her manager, Joe Palacios, to give me the best deal possible on the vehicle I wanted. I am 100% satisfied with the professionalism she displayed towards me that day and I left the dealership with exactly what I wanted. Thank you Ivette Martinez and Casa Ford for all your help!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Customer
Service advisor Joe was great!!! Good customer service, called on time for service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Yvonne, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. It is great to hear Joe took such great care of you! We hope to see you here again!
Airbag recall service
Once the item came into stock called Shamaley Ford three times with no resolution. Tried Casa Ford once and they responded right away, setting up appointment within two days. I said date was attended to quickly and efficiently having the service done within a couple of hours. Very satisfied. Staff very helpful and courteous. Highly recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Roberto, we are happy we could make your experience a positive one! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Lincoln
Marija Howard is the best. She was prompt and courteous and kept me informed. I love that I do not have to take my car in myself and wait.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase