Dixon Ford

Don’t normally like to post negative things about a business but I know I am not the first to post about Dixon Ford. A couple of days ago a friend bought a used car. She signed the papers on Tuesday and got the car on Weds. When she got the car home she realized the Radio did not have any sound coming out of it. She called them up only to be told that they replaced the windshield in the car (which she had no idea about and had nothing to do with it being replaced) so they were NOT GOING TO FIX THE RADIO. Car sold AS IS. Not even a “Hey bring it in and we’ll look at it to see if it’s a simple fix” Then she gets a phone call to bring the car back in because they needed to put the passenger side windshield wiper on because it had likely been taken off when they replaced the windshield for whatever reason. Btw the windshield was replaced BEFORE she even looked at the car!! Doesn’t it seem funny that they called her to get the wiper put back on but they refuse to fix the radio?!? Not to mention THERE IS NO WAY IN xxxx they didn’t know it was not working!! NONE! It was not disclosed either! Today while getting the wiper put on they told her that for about $500-$600 they could order and install the part that will likely make it work. NO CHANCE IN xxxx she would trust them to fix anything at this point! So if you’re looking for a car in DIXON go to MAJESKI, KUNES, KEN NELSON or if you must have a Ford or VW make the trip to Rockford. Oh and one more thing. The rear passenger brake light bulb was bad/out and they CHARGED HER TO REPLACE IT!! xxx!! Ultimately it’s another story of SHADY BUSINESS PRACTICES coming out from a NOW FORMER CUSTOMER of DIXON FORD VW!

I had a fantastic experience working with Jeff and Cassidy. I especially appreciated that Jeff took the time to show me all the features my new hybrid had to offer, and teach me how to use them. My only complaint was the forced $400 antitheft add-on which as an ex lender myself feels like bad business. However, this seems to be a dealership policy and is in no way a reflection on the sales people that I worked with. I hope the dealership rethinks this going forward, but other than that I highly recommend!

I called the night before to make sure they had a vehicle there as I was driving 500 miles round trip to look at it. I set up an appointment for the next day and they called 10 minutes before we got there and told me they sold it. I’m out $100 and 5 hours of my life. Very unimpressed. Definitely won’t recommend to anyone.

I get all my service for my Passat TDI done at Dixon Ford. They are very knowledgeable and professional. I recommend them for your vehicle service needs.

Went to dixon ford to look at a grand cherokee , sales consultant Daggio was awesome. He had great product knowledge and was very personable. I was very appreciative on how quick I was in and out of the dealership with my new car! Would highly recommend dixon ford and Daggio!!

Nate was awesome to work with! Best sales guy by far! Definitely be back to work with him everytime.

Good experience. Friendly and professional sales and service departments. Quick to the point and transparent

Found a great deal on an Explorer and I knew I had to make it mine! Came to Dixon and Gigi was awesome!! 10/10 would recommend

Bought a pre-owned Jaguar and could not be happier! Everything was extremely helpful and accommodating and the vehicle was excellent. Will be coming here for every purchase moving forward!

Nathan was so awesome to work with, I would recommend asking for him every time!