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Jaguar Lakeside

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (143 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–7:00pm
Tuesday 9:00am–6:00pm 8:00am–6:00pm
Wednesday 9:00am–6:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–7:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 10:00am–3:00pm Closed
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (143 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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If you purchase a vehicle from these people, make sure you read every line of that purchase agreement.

If you purchase a vehicle from these people, make sure you read every line of that purchase agreement.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Kris at Land Rover Lakeside provided superb service… I emailed an inquiry on a Friday late, and he responded the same night…by Monday afternoon I was driving out with a new 2025 Range Rover sport. Kris was even able to secure 4.4% financing. Exceptional customer service is rare these days Kris at Lakeside went above and beyond. This will be the only place we buy our future vehicles.

Kris at Land Rover Lakeside provided superb service… I emailed an inquiry on a Friday late, and he responded the same night…by Monday afternoon I was driving out with a new 2025 Range Rover sport. Kris was even able to secure 4.4% financing. Exceptional customer service is rare these days Kris at Lakeside went above and beyond. This will be the only place we buy our future vehicles.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Tim in the service department is the absolute best ! He always gets me in and out with whatever my car needs and if I ever need a loaner he keeps me in the best . He treats his clients first.

Tim in the service department is the absolute best ! He always gets me in and out with whatever my car needs and if I ever need a loaner he keeps me in the best . He treats his clients first.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I had the best experience with everything when buying my new Range Rover. Mike Hinkley did an amazing I got job and I’ll be sure to go back

I had the best experience with everything when buying my new Range Rover. Mike Hinkley did an amazing I got job and I’ll be sure to go back

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I reached out to Jaguar-Land Rover Lakeside after finding a specific used car online and they returned my inquiry within 5 minutes. Jhin Hur drove the car all the way to my house for a test drive (before the stay-at-home order began) and provided complete service records and detailed maintenance performed by his service department. Once lockdown began, Jhin stayed in contact with me to provide updates. Once they were able to re-open in a limited capacity, Jhin coordinated the collection of all of the dealer paperwork and guided me through the purchase process on the phone, via text and using email. I'm sure adapting to working from home, coordinating with all of the sales departments and wrangling documents from the Secretary of State was a lot of work, but Jhin made it all feel very easy. He delivered my car to my home and we wrapped up the paperwork in just a few minutes. Jhin and his team wore masks and took special care to be safe during the COVID-19 crisis. I appreciate the caring, personal approach that Jhin and everyone at Jaguar-Land Rover Lakeside demonstrated. It shows that buying a car is about more than just the car... it's about the people you buy the car from as well.

I reached out to Jaguar-Land Rover Lakeside after finding a specific used car online and they returned my inquiry within 5 minutes. Jhin Hur drove the car all the way to my house for a test drive (before the stay-at-home order began) and provided complete service records and detailed maintenance performed by his service department. Once lockdown began, Jhin stayed in contact with me to provide updates. Once they were able to re-open in a limited capacity, Jhin coordinated the collection of all of the dealer paperwork and guided me through the purchase process on the phone, via text and using email. I'm sure adapting to working from home, coordinating with all of the sales departments and wrangling documents from the Secretary of State was a lot of work, but Jhin made it all feel very easy. He delivered my car to my home and we wrapped up the paperwork in just a few minutes. Jhin and his team wore masks and took special care to be safe during the COVID-19 crisis. I appreciate the caring, personal approach that Jhin and everyone at Jaguar-Land Rover Lakeside demonstrated. It shows that buying a car is about more than just the car... it's about the people you buy the car from as well.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you and we're glad you had such a wonderful experience with Jhin!

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Jhin Hur was our awesome salesman. He was in constant contact with us with updates on the vehicle. Jhin's personality made a great impact on my husband and I. Everything went with such ease.

Jhin Hur was our awesome salesman. He was in constant contact with us with updates on the vehicle. Jhin's personality made a great impact on my husband and I. Everything went with such ease.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you and we're glad you had such a wonderful experience with Jhin!

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All I can say is William Scandalis!!!! He is the best.. the most caring and knowledgeable salesman I’ve ever worked with... he was very patient with me, I didn’t have a clue as to what I really wanted but he helped me get the job done. I highly recommend him to everyone....

All I can say is William Scandalis!!!! He is the best.. the most caring and knowledgeable salesman I’ve ever worked with... he was very patient with me, I didn’t have a clue as to what I really wanted but he helped me get the job done. I highly recommend him to everyone....

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you and we're glad you had such a wonderful experience with William!

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Quality new and preowned veh. Looking forward to seeing the remodel of the new showroom. Bought two vehicles within one year from Land Rover lakeside. Staff has taken care of every request. Follow up is top notch above and beyond over any other local dealers we have dealt with in the past.

Quality new and preowned veh. Looking forward to seeing the remodel of the new showroom. Bought two vehicles within one year from Land Rover lakeside. Staff has taken care of every request. Follow up is top notch above and beyond over any other local dealers we have dealt with in the past.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you! We're glad you've had such a good experience.

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William our salesman was the best! Thank you for an incredible experience. I love my new E-Pace from Lakeside Jaguar in Michigan. Great car and great team.

William our salesman was the best! Thank you for an incredible experience. I love my new E-Pace from Lakeside Jaguar in Michigan. Great car and great team.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you! We're glad William was able to help you so well.

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I found the vehicle I wanted online and when I reached out to the dealership, they were great. I worked with William and he was fantastic. Everything he said he was going to do he did. Often times that just isn’t the case. If you are in the market for a car, I highly recommend you call William at Land Rover Macomb, he will not disappoint. I traveled farther that I would have liked to buy the vehicle there, but the service was excellent. Thank you William! A job well done.

I found the vehicle I wanted online and when I reached out to the dealership, they were great. I worked with William and he was fantastic. Everything he said he was going to do he did. Often times that just isn’t the case. If you are in the market for a car, I highly recommend you call William at Land Rover Macomb, he will not disappoint. I traveled farther that I would have liked to buy the vehicle there, but the service was excellent. Thank you William! A job well done.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you!

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See all 143 reviews