Reviews
Write a reviewGreat service
Great customer service, easy to work with. Reliable and committed to delivery from start to finish! Jesse went above and beyond to make our dreams come true.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Mike Morris, Dealer Principal m.morris@elcentromotors.com, 760-336-2102
Great purchase experience
The people at ECM make me feel special. I also feel like I am getting the most for my money when I shop at ECM. I like knowing that ECM is available for me after I make my purchase if I have questions or need service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Mike Morris, Dealer Principal m.morris@elcentromotors.com, 760-336-2102
Auto shut off
Jose is fantastic. What a great rep you have in this store. He cares about the customer and fixing their problems or finding a solution. I am impressed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Karen, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Jose went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Mike Morris, Dealer Principal m.morris@elcentromotors.com, 760-336-2102
Great Experience!
The staff was knowledgeable, friendly, efficient, and genuine. With any visit to a dealership, if you go in knowing your budget, what you can live/live without in terms of features and options, the transaction will go smoothly without any issue. That's exactly how my experience with El Centro Ford went. I drove all the way from Oxnard, CA (272 miles away) to look at a pre-owned 2017 Ford Expedition EL Platinum and what was advertised on their website is exactly what was available when I went to their store. Gamble and risk? Yes. Worth every mile driven to check it out? YES! Both new and used car markets right now are ridiculous so it was nice to get this vehicle for a reasonable price ballparked right dead center of the Kelley Blue Book value. I didn't try to negotiate the price and they were not pushy with the upsell of any options (I did pay for the extended 3 year/36,000 mile warranty for peace of mind.) It's used, so it was the right thing to do. The sales associate I worked with (Alex - good people), told me that during the pandemic they made automobile deliveries as far as San Luis Obispo. That's 400 miles! I'm sure other dealers did the same but El Centro Ford is not a huge dealership, so it's clear that their commitment to the business, to its customers, and to its employees to keep them gainfully working during a challenging time is commendable. If you visit their website and their store, they showcase winning a 2020 President's Award. I'm sure it's a big deal and if it's customer service oriented, it's clear why they won. Thanks Alex/Art 1 and Art 2! Appreciate the business!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new vehicle, Raoul. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Alex was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Mike Morris, Dealer Principal m.morris@elcentromotors.com, 760-336-2102
Give them a shot
They did what they said they were going to do. They are also quick to respond to questions and problems.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Mike Morris, Dealer Principal m.morris@elcentromotors.com, 760-336-2102
Best customer car service
Jose is a competent and knowledgeable professional who works well with both the customer as well as the service mechanics. His ability to accommodate us whenever our car needs services is amazing - and the work is always performed in a timely and accurate manner. Honestly, he is the best auto service professional we’ve ever had.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Russell, we're happy you found our staff to be so supportive during your experience here at El Centro Motors. If you have any further questions, please give us a call. We're always happy to help! Take care!
Excellent service!
Mechanic was very friendly and professional. Arrived on time and thoroughly checked out my car at my home. Reviewed his findings with me and made some good recommendations.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carla, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at El Centro Motors Supercenter provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Mike Morris, Dealer Principal m.morris@elcentromotors.com, 760-336-2102
Great Customer Service
Great customer service. I would highly recommend. Took care of my vehicle in a timely manner. Quality work. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Mike Morris, Dealer Principal m.morris@elcentromotors.com, 760-336-2102
Great service
Excellent customer service and quick loan aprove , sales person Marco help me all the time ……. …… .. ..
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for your outstanding review, Jesus! I'm very happy to hear that Marco was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Mike Morris, Dealer Principal m.morris@elcentromotors.com, 760-336-2102
El Centro Motors is superior in service
El Centro Motors provides excellent service anytime I need work done on my car no matter how small the job. Plus I always buy my new tires from them. It's critical to have a dealership who I can depend on, at anytime, for quality work and maintenance on my vehicles and I always rely on El Centro Motors to get the job done the right way.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Mike Morris, Dealer Principal m.morris@elcentromotors.com, 760-336-2102