Fort Dodge Ford

Had an excellent experience! No problems what do ever! Totally impressed! Thanks so much for the experience! Much appreciated!

Great customer service especially after the sale. I definitely will be buying more vehicles from them.

BEWARE - UNRELIABLE - DISRESPECTFUL - TIME WASTERS PLEASE READ ! WE WERE SEARCHING FOR 2 WEEKS UNTIL WE FINALLY FOUND AN INCOMING UNIT THAT WAS NOT RESERVED WE PRE-ORDERED A PREBUILT 2022 SILVER SIENNA LE AWD WITH A PRE-BUILT VIN NUMBER OF 5TDKSKFC4NS49A791. WE GAVE THEM EVERYTHING THEY ASKED FOR AND WERE GIVEN AN ETA FOR "JAN 13 2022" WE PAID A $500 DOWNPAYMENT AND HAD AN OUTSTANDING BALANCE OF $37,797 TO PAY ON DELIVERY. AS WE WERE ALL THE WAY DOWN IN FLORIDA WE BOOKED A SHIPPING COMPANY TO COLLECT THE VEHICLE AND DELIVER IT TO US. AFTER NOT GETTING CONTACTED BY ANYBODY IN THE FIRM ON THE ETA DATE WE REACHED OUT TO THE DEALERSHIP. THE ORIGINAL SALES PERSON MEAGAN WAS OFF AND WE LEFT AN VOICEMAIL ABOUT AN UPDATE OF THE VEHICLES ARRIVAL AND TO GET THE WIRING INSTRUCTIONS TO FINISH THE PAYMENT AND A NEW VIN NUMBER FOR THE SHIPPER. WE RECIEVED NO CALL WHATSOEVER BUT SUDDENLY GOT A MESSAGE FROM MY BANK THAT WE WERE REFUNDED OUR $500 CHARGE. WE WERE FURIOUS HOW IS THAT POSSIBLE. WE CONTACTED THE DEALERSHIP AND WE WERE TOLD THE FOLLOWING IN ORDER OF THE CALLS WE MADE AFTER THE PHONES BEING PUT DOWN AT US 1) THE VEHICLE TOOK LONGER TO ARRIVE SO THEY MADE A REFUND 2) THAT WE DIDNT GIVE THEM A PICTURE OF OUR CREDIT CARD 3) THAT A TOYOTA REP TOLD THEM THAT THEY SUSPECT FRAUD 4) THAT THEY SUSPECTED WE MAY EXPORT WE HIGHLY BELIEVE THAT THEY TOOK ADVANTAGE OF THE CURRENT SHORTAGE AND MANAGED TO SECURE A NEW BUYER WITH A $5000 MARKET ADJUSTMENT FEE. THEY DID NOT EVEN HAVE THE DECENCY TO MESSAGE US OR CALL US TO LET US KNOW THAT WE SHOULD LOOK ELSEWHERE AND THAT THEY COULDNT GO FORWARD. NADA! THEY CONTINOUSLY KEPT PUTTING THE PHONE DOWN AT US WE ARE A FAMILY WITH 6 KIDS. WE SOLD OUR VEHICLE LAST WEEK EXPECTING THE NEW VEHICLE. WE ARE NOW SERIOUSLY STUCK WITH LOCAL DEALERS ASKING FOR $12,000 MARKET ADJUSTMENT FEE FOR AN ORDER VEHICLE (3-6 MONTHS WAITING TIME) I HOPE THEY ALL ROTT IN xxxx AND MAY GOD TAKE REVENGE ON OUR BEHALF AND CAUSE THEM ATLEAST THE SAME PAIN HEADACHE AND TIME WASTING. A BUNCH OF TOTAL xxxxxx

Highly recommend Megan from Fort Dodge Ford & Lincoln. She is amazing and make the process quick and easy. I alway travel outside of the Des Moines area to purchase my vehicles because I've found that you do not always get the best of service when it comes to sales. If you are looking and live in Des Moines and want a very easy just sit back and sign experience go see Megan at Fort Dodge Ford and Lincoln she will make buying a breeze. Thank you again Megan hope to see you in 3 years when my lease is up!

I drove over 300 miles to do business with these folks. I hate buying new cars, but these people bent over backwards for me. I recommend Jon Moore, and of course the manager, but regrettable I forgot his name. I laid my cards on the table with them, and the need for a speedy close, and they reciprocated in good faith. It was an awesome experience! Do yourself a favor and go see these people before you buy your next car. I certainly will.

Fort Dodge Ford and Steve Powell went the extra mile when I was looking for a car for my son. I saw one I liked over 100 miles away on the Rydell Auto Mall website and Steve made arrangements and had us test driving the next day. car worked out great and the transaction with Steve and Matt Johnson was even better. I highly recommend Fort Dodge Ford for any buying or service for your car!!

Everyone is extremely delightful to work with. The whole process was smooth and expert. I am very impressed with the dealership and the salesperson I worked with. A pat on the back too, to Sydney, the finance manager -- He was terrific.

This was my first time at a Toyota dealership. I was met by the kindest and knowledgeable salesman, "Rhino". He put my nerves to rest and helped me to make the best decision. I had called for parts to be installed on Monday and Tuesday the parts arrived for installation. Everyone I met here were so courteous and made me feel at "home". I AM A TOYOTA CUSTOMER FOR LIFE". THANK YOU ALL.

Based on our last amazing visit I contacted them regarding trading our Prius for a newer model. They didn't currently have what we wanted in inventory, but being accommodating they found exactly what we wanted at another dealership and transported it to Fort Dodge Toyota for us to buy at a great price! With that we got a fair price for our trade and they went the extra mile to find the right financing to fit our budget. My first stop will always be Fort Dodge Toyota for all our vehicle purchases! Thanks again!

I got great service throughout my buying experience at Fort Dodge Ford yesterday. I received a call from my dealer Steve Powell that morning to determine which car I wanted to look at, and the car was brought up and ready when I arrived which was especially appreciated since it was raining. Steve went through every aspect of the car with me, got me a great deal with dealership owner Matt Johnson, and took me through the rest of the process seamlessly including detailing my car and having it ready by the time I finished signing paperwork with the pleasant and efficient finance director. I can't tell you how great everyone at Fort Dodge Ford was to work with. Even those I wasn't dealing directly with greeted me, offered to help with anything needed, and generally just made the whole experience awesome!