Reviews
Very friendly, thorough with the inspection, and was faster than the estimate time they gave me.
Very friendly, thorough with the inspection, and was faster than the estimate time they gave me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s fantastic to hear our team took great care of your Ford Bronco Sport inspection and even beat the estimated completion time. We appreciate your feedback and look forward to assisting you again with any future service.
The experience was great! Checked in my car with Matthew and he let me know when my car was ready to go.
The experience was great! Checked in my car with Matthew and he let me know when my car was ready to go.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting us with your Ford Escape. We’re glad the check-in went smoothly and that we kept you informed while your vehicle was being prepared.
We all agreed on services and terms, they gave me a ride home and my vehicle ?? was done when promised
We all agreed on services and terms, they gave me a ride home and my vehicle ?? was done when promised
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re pleased the services and terms met your expectations and our shuttle ride brought you home comfortably. Completing your Ford when promised is important to us. Thanks for the 5-star feedback.
Greeted promptly, Advisor was very efficient, vehicle was completed in the estimated time Great service
Greeted promptly, Advisor was very efficient, vehicle was completed in the estimated time Great service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s fantastic to hear your Ford Explorer received a prompt greeting and efficient service, all finished within the estimated time. Thank you for sharing your experience, and we look forward to keeping your Explorer running smoothly.
I knew it was going to be a pleasant experience when I spoke with Matt in the phone prior to bringing my truck in, he was the utmost professional with wonderful customer service skills, Thank you!
I knew it was going to be a pleasant experience when I spoke with Matt in the phone prior to bringing my truck in, he was the utmost professional with wonderful customer service skills, Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We’re pleased the call before your Ford F-150 service felt professional and welcoming, and that you received attentive care throughout. We appreciate your five-star rating and look forward to helping you again.
Dealership is clean, has a TV to watch while you wait. The have a shuttle to take you home and.pick you up. They have water for you. It is nice
Dealership is clean, has a TV to watch while you wait. The have a shuttle to take you home and.pick you up. They have water for you. It is nice
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re delighted to hear you enjoyed the clean waiting area, TV, complimentary water and shuttle service during your visit. Thank you for trusting us with your Ford service. We look forward to serving you again.
I was told it would take 40 minutes to change battery, two and half hours later they finally got it done.
I was told it would take 40 minutes to change battery, two and half hours later they finally got it done.
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- Overall experience
- 1.0
- Does recommend this dealer
- Came in for service or repair
Hello Beth: We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Friendly, kind, respectful and fun! The timing was perfect as well in only an hour.
Friendly, kind, respectful and fun! The timing was perfect as well in only an hour.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We’re happy our team was friendly and respectful while keeping the visit enjoyable. It’s great we completed your Ford F-150 service in about an hour.
I had a unique issue with my new-to-me truck, which they helped diagnose and repair.
I had a unique issue with my new-to-me truck, which they helped diagnose and repair.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt met your expectations. Thank you for choosing Galpin Ford - AZ. We look forward to having you as a valued customer for many years to come!
Incredibly professional and helpful. David has been incredible and his knowledge and professionalism is superb. You are lucky to have him On your team.
Incredibly professional and helpful. David has been incredible and his knowledge and professionalism is superb. You are lucky to have him On your team.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear our team provided such professional and knowledgeable service for your Ford. We appreciate your kind words and look forward to assisting you again.