Reviews
Write a reviewtoo many appointments for too little work
I am now looking forward to my fourth appointment to fix my sunroof switch. That being said, everyone I have dealt with has been extremely patient and understanding, however, I am continually having to make time to fix something that I told them needed to be fixed months ago.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sorry to hear about your ongoing issues with the Sunroof switch. That does sound very frustrating. I've forwarded this on to the Service Manager so they are aware and can hopefully assist. What's the best way for us to reach you? Thank you for the feedback. Luke Schnell l.schnell@northtownauto.com
Great Service is Hard To Find These Days
Had the pleasure of dealing with Brandon Trusso at the Volvo branch of this dealership. He was very professional and provided good customer service. Definitely would recommend him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
This is wonderful to hear. Thank you for sharing your experience with us!
David
Enjoyable new car experience. Professional, thorough explanation of new features, reliable appointments and timely follow up.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this outstanding five star review!
Love my Volvo! And love Northtown.
Purchased our first Volvo in 1985!! Left a terrible experience at another dealership and were welcomed and treated wonderfully by Tom Bull, Bruce Stroebell and now, Martin Hares. Everyone at the service desk is wonderful also.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Noreen, Thank you for sharing your experience. We're we have continued to provide such excellent service.
Great experience and attention from the Volvo team
Thomas Gardner is a true asset to your team, he understands the sales process and takes a professional concern for making the process as smooth as possible while making sure that every customer concern or detail is addressed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Michael, We're so glad Tom provided such an excellent experience! Thank you for taking the time to share.
Review
I did not purchase a vehicle from the dealership but did experience excellent customer service from Brandon. He was attentive and flexible and I would definitely consider purchasing a vehicle from this dealership in the future.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Ellen, Thank you for sharing your experience. I'm so happy it was such a positive one! We definitely hope to see you back at the dealership.
Exceeded Expectations
Martin went out his way to make sure my daughter got the perfect vehicle. Treated us like royalty, no pressure, very accommodating.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so happy you had such a positive experience with us! Thank you for taking the time to review us and share this feedback. We hope your daughter enjoys her new vehicle!
Dealer contacted me quickly after I requested a qu
I used Cars.com to have three dealerships contact me. Northtwon Volvo was the only dealership that did contact me. Alex, the sales rep, was helpful and provided the information I was looking for. Even though could not find the specific XC90 I was looking for, they were a great help.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for taking the time to review and rate us on Cars.com. We appreciate you leaving some feedback about your recent experience. If you need any more help you can always reach out to me as well and I can put you in touch with the right people. l.schnell@northtownauto.com or 716-839-4600 ext. 160. I'm the Web Manager for Northtown. Thank you again.
very happy....
This is the second Volvo we have gotten. Alex has helped us with both. The people there have been very honest and helpful. We were very happy with the service and love the car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Trading in 2011 Volvo.
My husband and I live 90 miles from the dealership, so we started the conversation about trading our XC60T for a 2016 via email. Greg assured us that the car we wanted was in stock, and so we drove to Buffalo. Within five hours we were in our new car making the trip home. The staff made the transaction seem painless.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car