Reviews
Write a reviewJulian was great to work with. He was friendly,...
Julian was great to work with. He was friendly, informative, and extremely helpful in our search for a new car. We didn’t have much time and he helped us out tremendously.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great personnel. Extremely friendly and willing to help...
Great personnel. Extremely friendly and willing to help with your questions and concerns. Pick up process was very easy and handled in a safe and very informative way
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Have purchased six Volvo’s since 1994. Everything about...
Have purchased six Volvo’s since 1994. Everything about this dealership is top notch from sales to service to Volvo quality. Just bought a 2020
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellant Customer Service
During these difficult times, looking for cars has become exponentially more difficult. Northtown Auto Group and especially Daniel Witkin our Sales Advisor did an excellent job making us feel comfortable at the dealership along with safely preparing vehicles for us to test drive. My wife and I were undecided between two different vehicle manufacturers and then two Volvo models. Daniel stuck with us through the whole process while maintaining the Covid-19 practices put in place at the dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience. Second Volvo XC60 I Purchased from my...
Great experience. Second Volvo XC60 I Purchased from my sales rep Dan Witkin. He's excellent! Great service and follow up. Highly recommended. Love the vehicle too!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Purchase of V60 Julian
Julian was very helpful in the selection of the specific vehicle we wanted and found in Rochester . He also explained all the car features to my son .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience we appreciate it.
Northtown Volvo Best Volvo Dealer in Rochester
Worth the drive. Very responsive and attentive. Was able to drive home in my new vehicle the same day. It was a Saturday! Highly recommend you consider the drive to Buffalo. The service was well worth it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The Volvo experience
I had a great experience with John, he was willing to work with me, make me feel comfortable and I had an enjoyable time. I definitely would recommend him. I also appreciated Scott the finance person had a pleasurable experience with him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New XC90
We had a great experience with Northtown Volvo. Alex and Scott were so helpful! The facility is clean and welcoming, I would recommend Northtown to friends and family!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Purchase of 2019 XC 90 T6
A friend, an existing customer of yours, gave us contact information for Russ Mistretta. Upon reaching out to Russ, he immediately provided information regarding the momentum and Inscription. I asked if could speak directly with my wife and I at the dealership, and he immediately accommodated us. After approximately 2 hours talking and receiving an education on the 2 vehicles, we build an inscription. Russ immediately went to work and coordinated with management to rush the loan application, and locating a vehicle. Unfortunately for us, by the time we accepted the vehicle, it was sold at the dealership it was located at. Russ, again, immediately went to work, and less than 2 days later found us another vehicle. Russ and the management coordinated for the vehicle to be transported to their location. The vehicle arrived within 4 business days, and was delivered on the same day it was received by Northtown, Porsche, Landrover, Volvo, Jaguar. Within the week we have had the vehicle, we have Russ Mistreea has answered every question we have had, as well as assisting with other needs. My wife and I highly recommend Russ Mistretta, and Northtowns Porsche, Landrover, Volvo, Jaguar, as well
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
