Reviews
HORRIBLE Customer Service
HORRIBLE customer service. They wont assist with anything! Everyone that you need to talk with to escalate an issue is either "away" or "very hard to reach". I will NEVER purchase any vehicle from Permian Motor Group (Ford, Chevy, GMC, Toyota, Nissan) and will definitely never purchase a Ford again.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joshua, we always strive to do 100% for all of our customers so we?re extremely disappointed to hear of your negative experience with us. Please reach out to us at (575) 393-6176 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. We look forward to your call.
Happy Customer
Salesperson is very friendly and works hard to get you a vehicle you want.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Helen, we are pleased to hear that you had a great experience and appreciate your kind words.
August 2016
Friendly, professional, excellent customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Why I like my local dealer
Michael Nance answered all of my questions. Jeff Curtis, the mechanic, came out and explained why he recommended changing my brake pads. Didn't just talk about but actually showed me what the wear indicators were. Great job guys.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My repair service
The staff was helpful and experience was very pleasant. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Services and Great facilities
The staff was very helpful with the service of my 2010 Ford XLT Explorer SUV.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Judy! We appreciate your business and look forward to continuing to help you with your service needs on your 2010 Ford XLT Explorer in the future!
My Ford Fusion care at Permian Ford
This time I only came in for an oil change and they were quick and very courteous. I also received an email for a free oil change because I was a gold member and I accidently deleted it. Is it possible you could send another one, I sure would appreciate it. Thank you for your excellent service.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Antoinette, my name is Jeanne Avila. I am pleased to hear you had a great experience. I'm sorry to hear that our email was lost. If you could please contact me at 575-391-4444 I can get that resolved for you!
Great service
I really like that they were able to get it in and out quickly... Thank you very much...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you. We take our reviews seriously and are delighted to hear about your visit. Please let us know if there's anything else we can do for you.
Great service.
Black Rivera and Danny Fierro or very good to deal with. I enjoyed doing business with both of them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your strong recommendation of the staff and Permian Ford-Lincoln. If you ever need any help, please give us a call!
Great buying experience
We have purchased several cars from Permian Ford. We have never been disappointed with the service or the sales staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the feedback. We sincerely thank you for your business and hope to continue serving you for many years to come!