Ted Britt Chantilly Lincoln

Do not EVER do business with any Ted Britt dealership - especially Chantilly Ford. I don’t use the word “misogynistic“ lightly, but after repeatedly being ignored while the manager, Hassan Yousufi, directed every substantive answer to my husband – even after being explicitly told I was the buyer - I don’t know how else to describe the experience. It was demeaning, insulting and completely unacceptable.   I was shopping for a 2026 black EcoBoost Mustang convertible and had done extensive research before ever stepping into the dealership. I knew exactly what I wanted, understood the market, and had already begun negotiating over the phone.   My initial interactions with Gleb were fine. Unfortunately, everything changed when the manager, Hassan Yousufi, became involved.   From the very beginning of our conversation, I made it explicitly clear that I was buying the car, I was making every purchasing decision, and my husband was simply accompanying me. He is not a car enthusiast, was not involved in the negotiations, and was there solely as a spectator.   Despite being told this directly, Hassan repeatedly directed his responses to MY questions to my husband instead of me. Every time I asked a question, he turned to my husband to answer. He might briefly glance in my direction, but his attention consistently returned to the man sitting beside me—as though my questions somehow required his approval. It was disrespectful, dismissive, and incredibly unprofessional. I walked into the dealership as a well-informed customer, ready to spend $50K on a new Mustang. Instead of being treated like the buyer, I was treated like I was invisible.   In 2026, there is simply no excuse for salespeople to assume the man in the room is the decision-maker after being explicitly told otherwise. If your sales staff cannot respect who the customer actually is, they have no business working in sales.   Buying a car should be an exciting experience. Instead, Ted Britt turned it into one of the most frustrating dealership interactions I've ever had. There are plenty of other dealerships that know how to treat customers with respect. I bought my car from a dealer in Maryland with a great price and respectful salespeople. This is even worse because Ted Britt Chantilly is the closest dealer to me. I would have been a life long customer since I always bring my cars to the dealer. But Ted Britt lost out on the sale - plus life long service. Their loss.