Genesis of North Aurora

I liked pretty much everything. I negotiated the price over the phone and started the financial lease application remotely to save my time at the dealership. When I arrived - they were waiting for me, the car was ready, all the paperwork went seamlessly and fast enough for the procedure of exchanging my previous leased car with the new one. My sales representative was very courteous and attentive. Actually, everyone at the dealership with whom I communicated was above and beyond any expectation. After 30 years of purchasing cars I can say that this was my best experience so far.

Brian York continues to be the reason I keep buying cars from Genesis of North Aurora. He is kind, knowledgeable, and always has my best interests at heart. This is the 4th car/suv I’ve purchased from Brian in the past 18mo. His customer service is exceptional. I will continue to recommend my friends and family to Brian York at Genesis of North Aurora.

Salesperson Seth Greene was very patient and understood our objectives. Physical dealership itself was very clean and portrayed the proper image for a Genesis vehicle in my estimation. Had an issue days after purchase and was promptly taken care of by the service manager Ken and Seth. All things considered the experience was good and Seth has provided good follow up and teachings of the vehicle after the purchase.

Dwayne williams ​Dwayne williams​ Buyers beware!!!!!! Purchased new 2025 G80 Prestige 2.5t cavendish red they did not have is stock at the time. Was dealing with CJ he told he would see he could fine one. Most dealers would try to talk you into different color by CJ found it and had on his lot in 2 days.We made the deal and I assumed we were done car was delivered and it had a 90 day temp plate. I had not received my plate after 45 days so I called in and was told they get up to 90 days to send to me. Nick was my sales person he was great very efficient and always called or texted me back. Now the bad part I was called today by someone I didn’t really listened to what said name was but he was arrogant, disrespectful I told him I showed that I paid $503 for registration fees. He told that a 3rd party vendor handles there dmv fees and registration for them.he said they let him know today that they needed an additional $446 to complete my registration. I said so someone in the finance dept made a mistake and calculated wrong and now he expects me too pay the additional amount. This comes 10 week after I’ve had the car? I’m upset because there is only 2 weeks left before it expires. C Good customer service to means.Any calculations after 10 weeks of ownership the dealership should have taken care of it. This a dealership thing once the deal is done the customer service end. UPDATE! As of 8/25/2025 my temporary 90 day registration has expired and I DO NOT have my new license plates. As I stated above on the 80th day they didn’t call me to tell me that my registration would be late. This dealer had the nerve to ask for an additional $446.00 for my registration that would expire in the next 10 days. Now we are forced to not drive our car until the plate comes which they can’t tell us when that will be because they use a very bad 3rd party registration company.As you can see the owner responded to my survey saying he/she would look into it.As of the wring of this update I have not heard from anyone at Genesis of North Aurora. Be careful and ask questions and what they tell you get in writing this dealership back office or whoever handles registration seems to be very incompetent.

Phenomenal service and quality car buying experience from start to finish. I was sent to the dealership as a referral and GM Michael Chino reached out to connect with me right away. He was professional and sharp in his engagement. He made sure I was with the right team members and set a time for me to review vehicle options. Jay Hudson and Seth Greene partnered with me at the dealership to learn about Genesis and to find the right vehicle for my family's needs. Jay created an energetic and positive environment and Seth was exemplary in guiding me through the buying process. Each team member did their part and we were able to make a deal that was right for everyone. Quality job by all involved and the dealership itself was well kept and immaculate.

Dealership is state of the art facility with an exceptional sales and service team. Seth was very professional and pleasure to work with on all 3 of my purchases this year. Genesis makes a quality product and I'm recommending to all family and friends.

The customer service was excellent! I was immediately greeted when I walked into the showroom. Seth, Jay, and Odis were personable, extremely well-versed on the Genesis products, and gave me their undivided attention throughout the sale process.

Brian and Otis were such a pleasure to work with. I would definitely recommend this dealership!

Seth was a great salesman. He was very knowledgeable about the car. I Hope my future dealings with him are just as great. I’d highly recommend him.

Great sales staff to work with. Not a lot of high pressure, clear and upfront with everything.