Reviews
2.5 hour oil change. Lost my lug nut lock. Terrible communication I was misled about this service agreement from the start.
2.5 hour oil change. Lost my lug nut lock. Terrible communication I was misled about this service agreement from the start.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Victor was friendly, professional and kept me up to date on the status of my car.
Victor was friendly, professional and kept me up to date on the status of my car.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Professional Excellent work Andre's explain the car need No need the appointment Text me the car is ready
Professional Excellent work Andre's explain the car need No need the appointment Text me the car is ready
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Okay I'm a old customer for Nissan, when it's time for my car service, I think to 3hrs waiting times. But this time in a short time it's done. Congratulations.
Okay I'm a old customer for Nissan, when it's time for my car service, I think to 3hrs waiting times. But this time in a short time it's done. Congratulations.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal GENESIS.
Pretty good It would be nice if they washed my car for me after it was worked on
Pretty good It would be nice if they washed my car for me after it was worked on
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.
for the most part, service has been very good. I have been going there a long time.
for the most part, service has been very good. I have been going there a long time.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Universal GENESIS are glad to have you as a customer.
Dealership did not service my transmission fluid after engine change. Transmission is compromised but dealer will not replace it or extend a warranty on it. Per mechanics the Transmission will not make life expectancy due to this maintenance error. Also google and AI say it is compromised.
Dealership did not service my transmission fluid after engine change. Transmission is compromised but dealer will not replace it or extend a warranty on it. Per mechanics the Transmission will not make life expectancy due to this maintenance error. Also google and AI say it is compromised.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We have given options that would satisfy the issue, Universal made an offer which we turned down because it was totally unacceptable
I had an incredible experience at the dealership! I came in for an oil change with on a saturday Collins, and despite how busy it was the service was quick, efficient, and excellent. Collin's was extremely kind and professional, making the entire process smooth and enjoyable. I highly recommend their service!
I had an incredible experience at the dealership! I came in for an oil change with on a saturday Collins, and despite how busy it was the service was quick, efficient, and excellent. Collin's was extremely kind and professional, making the entire process smooth and enjoyable. I highly recommend their service!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Universal GENESIS. We appreciate your business and hope to see you again soon!
It was perfect they took good care of all my concerns I don't have any other issues with my vehicle
It was perfect they took good care of all my concerns I don't have any other issues with my vehicle
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Universal GENESIS. We appreciate your business and hope to see you again soon!
He made everything very easy, he kept me informed and up dated would lovento work with him again.
He made everything very easy, he kept me informed and up dated would lovento work with him again.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Universal GENESIS are glad to have you as a customer.