Reviews
Great job performance Great job performance and costumer service Great job performance and costumer service and availability
Great job performance Great job performance and costumer service Great job performance and costumer service and availability
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Universal GENESIS.
Very Good Jose was very kind, very attentive, and provided good customer service. Nice person
Very Good Jose was very kind, very attentive, and provided good customer service. Nice person
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Great kept me informed Explain everything to me and kept me informed about the process and when it was completed
Great kept me informed Explain everything to me and kept me informed about the process and when it was completed
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Very slow and very hard to reach staff Took along to get simple repairs done
Very slow and very hard to reach staff Took along to get simple repairs done
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Took 4 days to do just a diagnostic on my vehicle. It could've went on longer without having a diagnostic but I had to call and complain. Absolutely ridiculous. Took my car elsewhere to get serviced.
Took 4 days to do just a diagnostic on my vehicle. It could've went on longer without having a diagnostic but I had to call and complain. Absolutely ridiculous. Took my car elsewhere to get serviced.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
The service was fine Did a standard service and was to have 2 recall issues addressed Was told they didn't have the necessary parts to do the recall upgrades and would have to come back My question is if this is a factory recall issue and you know you will be having many vehicles coming for same, why do you not have the required parts on hand? Now I will be inconvenienced by having to make another visit to have the parts installed for the recall, whenever they get them and it is a week since the initial visit and no contact yet from the service department to set up the visit This is the only issue I have with the service department. The service consultant was excellent and the work performed was done in a timely manner.
The service was fine Did a standard service and was to have 2 recall issues addressed Was told they didn't have the necessary parts to do the recall upgrades and would have to come back My question is if this is a factory recall issue and you know you will be having many vehicles coming for same, why do you not have the required parts on hand? Now I will be inconvenienced by having to make another visit to have the parts installed for the recall, whenever they get them and it is a week since the initial visit and no contact yet from the service department to set up the visit This is the only issue I have with the service department. The service consultant was excellent and the work performed was done in a timely manner.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Lack of communication, Gege, “service advisor” does need more training especially how to give updates to the client, follow ups, situation explanation, etc. his customer service is really bad
Lack of communication, Gege, “service advisor” does need more training especially how to give updates to the client, follow ups, situation explanation, etc. his customer service is really bad
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
I had a wonderful experience with Universal Genesis. I flew out from Pennsylvania to Florida to purchase my Genesis. I was picked up at the airport by Ernesto and driven back to the dealer where my paperwork was ready and waiting for my signatures. Quick and painless experience. Overall a great experience.
I had a wonderful experience with Universal Genesis. I flew out from Pennsylvania to Florida to purchase my Genesis. I was picked up at the airport by Ernesto and driven back to the dealer where my paperwork was ready and waiting for my signatures. Quick and painless experience. Overall a great experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Excellent service and great customer service Always I bring my car to this place for my maintenance car. Great people
Excellent service and great customer service Always I bring my car to this place for my maintenance car. Great people
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Universal GENESIS are glad to have you as a customer.
I had an appointment for replacement of rareview camara ( recall) last minute cancelled my appointment , when I spoke to service department desk , they rescheduled apt for October 30 th 2026. I was coming Home called me to come back to dealership for rare view camara replacement and did it but Jose said they need to replace one more camara , but I have not given appointment. Thanks for asking . Mcreddy.
I had an appointment for replacement of rareview camara ( recall) last minute cancelled my appointment , when I spoke to service department desk , they rescheduled apt for October 30 th 2026. I was coming Home called me to come back to dealership for rare view camara replacement and did it but Jose said they need to replace one more camara , but I have not given appointment. Thanks for asking . Mcreddy.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal GENESIS!