Universal Genesis

Excellent service and attention from Daniel Mendez. recommended for his expertise, service, and attentiveness. happy costumer

I emailed the internet manager cited here--one of five such "managers," apparently--and made a cash offer to buy a 2026 Genesis G70 that included my own 2022 G70. He gave me a price that was $3500 over my own. Today--more than a week later--he sent me an email saying that the dealership was "discounting aggressively." I replied that it would have to be a much better offer than his earlier one if he wanted a sale. He then sent me an offer that took $1000 off his previous low ball offer. The breakdown showed that the supposedly aggressive discount was offset completely by dealer fees. I replied that I never overpay for a car. That's where things stand now. I have the distinct impression that this manager--if indeed he is one--is actually a commissioned salesman trying to preserve his kickback on a sale. If I decide to pursue this car, I'll have to do it with the GM and hope for a better response. But right now my taste for dealing with Universal is tainted by this guy and his excessive, bogus fees.

On July 20,2026 I purchased a 2026 Hyundai Kona with the vin number KM8H3A31 TUXXXXXX. When I got it home I noticed several large scratches on the driver side bumper. I took photos and text them to the sales person who sold me my Kona. The sales person responded within two hours and put her boss on the line. He told me to bring the car back and they would give me another car. I told him I didn’t want another car that the one I bought was just fine and and everything that I wanted was in the one I bought and that I would accept having it repaired. He told me that the paint would not match and I would not be happy. So after a lot of back and forth I brought the car back and took a black one instead of the blue one I originally purchased, this part was ok by me. The vin number of the car they gave me and what I have now is KM8HE3A3XTUXXXXXX. When looking at the window sticker my wife and I noticed that navigation and digital key were missing from the vehicle. The digital key was not that important to me but the first car had it, I did want the navigation.The sales person said they could both be downloaded, I could not figure out how to do it and notified the sales person. She quoted me the following: ( Good morning, Robert. I hope you’re doing well. As I mentioned, we’re already working on resolving the Navigation System and Digital Key issue with your vehicle.I’ve been speaking with our Service Department, and after reviewing your vehicle’s profile, we confirmed that there are software updates that need to be completed. Could you please let me know what days and times you’re available so I can schedule your service appointment ). I had my service appointment on August 7, 2026. Come to find out the two missing items cannot be downloaded they must be installed when the vehicle is manufactured. I spoke to a VIP person, he informed me that they would not swap the car again and I would have to trade it in to get what I originally purchased. Why? I was also informed that the first car should never have been shown or offered to me, (reason not given). My sales person said she is sorry that the situation has turned out this way and the outcome was not what I expected. I feel I should get a car with the features that matches what I originally bought, or compensated, this is the dealerships fault not mine. Numerous phone calls, texts and emails have gotten me nowhere.

Mr. Adrian Grullon was very professional and gave much importance to my needs and financial budget. I appreciate that. Thank you 😊

Awesome He was awesome He did a great hob No He was amazing Please he was great

The service was well timed and they were very friendly and informative on any issue they were present in my car and helped me with options to resolve them

It was really good and fast and Mr. Collin was really good explaining everything Amazing

They were very efficient and received my vehicle at my appointed time. They presented my problem with solution. I was very pleased.

I just wonder why an appointment and then take 3 hours for service? Very unhappy

The dealership is a little far from where I live but I live the amenities and the professionalism of everyone, the dealership has alot more to offer than other local Orlando locations