WALLACE GENESIS

Have been a Nissan/Infiniti customer for 25+ years and decided to make a switch this year. Started with a field of 5 compact/mid size luxury SUVs and narrowed it down to between a German car and the Genesis GV70. After a side by comparison made easier by having both dealerships within a mile of each other, the GV70 easily won.. Made an appointment with Paul in sales who streamlined the purchase process....very impressed by his product and feature knowledge with good follow up after the sale.

I bought a 2025 GV70 in feb 25 and on 12/25 the battery went dead so i called the Genesis roadside service that came with the car, they sent out a AAA tow truck to pick it up(we were not there) took it to Wallace of Stuart where I bought it, I was by the service manager that the tow truck driver connected the jumper gables incorrectly and blow the main fuse for which I was charged $502.90 to get my car back. Nobody is stepping up to get me repaid since the car is under warranty I didn't call AAA Genesis did so either the AAA driver or the service tech did something to blow the fuse. I've contacted Mr. Gould the service manager and sent an email to the GM with no response. So if you buy a Genesis don't relay on there road side service or the dealership to step up. Mr.Lucas

Very cooperative prior to sale. Purchased 2024 Genesis GV80 at a fair price. Drove over 3 hours to pick up car. Everything was resolved before I got to dealership. I dealt with A.J. Borges and sales rep Devon. Waited at dealership over four hours to close deal and car detailed. When I got home, realized front mats were missing. Waited to Monday to talk to A.J. Advised he would check with detailing for mats. I called back later pm Monday. He advised detailing did not have mats. I asked him how were we going to resolve. The printed official vehicle description specifically showed “ carpeted floor mats”. He said that was for a new car and hung up on me. If you buy from Wallace Genesis make certain the car is exactly as described as they will not stand behind their representations.

Dear Wallace Genesis Management Team, I am writing to express my sincere appreciation for the exceptional service I received during my recent vehicle purchase at Wallace Genesis in Stuart. From the moment I walked in, I was impressed by the professionalism and attentiveness of your team—particularly my sales consultant, Dev Durham. Dev provided an outstanding experience from start to finish. He was knowledgeable, respectful, and most importantly, focused on understanding and meeting my individual needs. At no point did I feel pressured or rushed; instead, Dev fostered a relaxed and informative environment that made my decision to purchase the Genesis G70 both easy and enjoyable. His calm, client-first approach stood out in the best possible way. It’s rare to find a salesperson who strikes such a perfect balance between professionalism and genuine care for the customer’s experience. Thanks to Dev, I drove away not only with a fantastic vehicle but also with complete confidence in my decision and in your dealership. Please extend my gratitude to Dev Durham and the entire Wallace Genesis team. You’ve earned a loyal customer, and I’ll be happy to recommend your dealership to friends and family. Sincerely Joel ,

We went to Wallace to look at a GV70. The sticker on the car showed 72000 and specifically discussed this with the salesman. We told them we would be trading in but would need a certain price from the car and tradein. We wound up leaving and they called and asked us to come back to see if they could earn our business. Lots of time invested. They gave us a price on the tradein and then a complete price work up. The price of the car became 73800 on the print out. When we asked about that they said it was a mistake - the price on the car was the wrong price and it was a "system" problem....? However they reviewed the worksheet and never told us until we discovered it. This is slimy behavior at its best. I would never buy a vehicle from them as they cant be trusted. Most people dont like buying cars because of these games too bad.

Paul the sales person was extremely knowledgeable of the product. Truest amazing. I ask him if he went a seminar. Perfect transaction.

Dev, Paul, Rico and rest of the team were great! Spent many hours with us and explained every step of the way.

They are Great ??. My husband got his car G90 there 6months, and I just got my G70 today. We are very happy. Martha & John Dockery

We felt very welcome and were treated with kindness I would highly recommend Wallace to anyone who asked me.

A no-xx experience. Experts at leasing and explaining everything. Completed all paperwork promptly when I was very short on time.