Deacon Jones Chevrolet Buick GMC of Smithfield

Jessica was great and came in on her day off but this issue took too long to resolve. I was lied to and not taken care of as a customer I will not return to any Deacon Jones ever. I have a brand new 2015 Chevy Tahoe and it has been broken since they tried to put tow hooks on the truck. They weaseled me out of $1000 and so much more. No faith in the m and horrible customer service. RIP Deacon Jone because they are running your business in the ground.

I have lost all faith in auto dealerships after my experience there. Maybe it was just an isolated incident. Either way, the idea that I now feel dooped by a car salesman, which I almost swore wouldn't ever happen to me, leaves a very bad taste in my mouth. I thought that I was purchasing my 50th birthday dream car, but it has turned out to be a nightmare. Now I don't love my car. I thought I would!

We had been searching for a few weeks and dealing with different dealerships to try and find the exact deal we were looking for. I called Deacon Jones and spoke with Tony who within minutes located the exact car we were looking for and had it on his lot within 24hrs. The next day we were in our new car and settled on price point that we were extremely comfortable with! Thank you so much for all of your hard work and dedication to making us very satisfied customers! Tony was great and will work hard to get you the deal you need. I highly recommend him if you are looking for a new car!

I bought a brand new truck from Deacon jones GM. My sales man was Casey Johnson he was very polite and knowledgeable about the trucks. I told him exactly what I wanted and he didn't try to sell me anything but what I wanted. I will be back whenever I need another car. Thanks Casey and Deacon.

Worst experience I have ever had with any company. The dealership called me 3 times during the week to setup and confirm a Saturday appointment. They also emailed me twice. I confirmed via text with Melinda the day before the appointment as well. I drive over an hour at 9am Saturday morning. When I walk in the office I tell the gentleman I was there to test drive the Black 2010 Tahoe. He responds that he sold it the previous day. After telling him that it would have been nice to have been notified before my 2 hour round trip. He then said well what can i do I sold it at 7pm last night, I then mentioned the numerous calls confirming the appointment and stated that canceling it should have been dealt with the same intensity. He then said well Melinda was suppose to call everyone; which this statement did not make any sense if he sold it at 7pm (the time his lot closes on Friday nights) and I was there at opening. He then began to just blame Melinda. He then asked if I wanted to see another Tahoe, which was the same price and had 68,000 more mile on it. I declined and left. He never apologized he just past blame. I then text Melinda with no response of course. I finally was contacted by the sales manager at their main lot after responding to an automated email, the first person to apologize and acknowledge the issues. The car was finally removed a week after they supposedly sold it, I question whether they ever had it to start with, it was $3K off the KBB value and they have two others on the same lot with 68k plus miles for the same price. I believe they just had it to get people on the lot....... 2 Hours of driving wasted.

Dropped my truck off Friday night to be serviced Saturday - oil change, tire rotation & general "look over" before heading out o f state on business. When I picked my truck up Saturday, the service advisor told me everything looked good, but when I started the truck, the Service Traction Control and Service Stabilitrac warnings were on. When I told the service advisor, he said "All we did was change the oil and rotate the tires, it wasn't anything we did." He didn't offer to check if there was something knocked loose or if it was even safe to drive! I asked if they could look at it, and he said "If you leave it, we might be able to look at it tonight." Leaving it was not an option as I was leaving the state the next day, so I asked "Will it be okay?" and he said "It should be." He offered nothing additional, just that it "should be" okay... LOUSY customer service! Now, I'm in Georgia and my truck is decidedly NOT right. the traction control is definitely out of whack - if I am not very careful accelerating, the tires spin, if I am in a turn, the truck will slide out to the side! I am not very pleased, to say the least. I left a voicemail with the service manager, but it's Memorial Day weekend, so I don't expect to hear from anyone until Tuesday, at least, if at all. If they do contact me, I'll update to reflect whatever takes place, but for now, their service department is not recommended. ***BTW: The tires have 4 different air pressures. I'm pretty sure that's not right!

Great service and deal from Deacon Jones!! The sales guy was awesome. We were there late on a holiday but he never made us feel pressured or rushed and even took the time to help us through our onstar setup. We felt appreciated and taken care of; we would definitely buy from there again!

Both Tanner And Neil were very polite and under stood what we needed to look at to fit our budget. Willing to work with us to achieve the car we were looking for.I would come by here to purchase in the future with out a dought thank you both for help. Thank you Robert Hobbs.

I been buying my Trucks and Cars from Deacon Jones for the past 6 years. The salesman Casey Johnson and Tim Murray have always did right by me and my family. I just finished buying a Silverado 2014 and love the truck. They even gave me a great price for my trade in. I would rather deal with them than any dealership or even body shop around. I know I can trust Ken Jones and the rest of the staff of Deacon Jones. They also repaired my Chevrolet Avalanche when someone cut me off driving across the road. Even when the other person's insurance company stopped my rental services the guys from Deacon Jones Body Shop and Service Dept made sure I have something to drive to work. -Gary Langston

My experience was amazing. The friendliness and the courtesy that was extended to me was unforgettable. I love my new car and would highly recommend anyone to visit this dealership. My salesperson was the best.