Reviews
Untrustworthy and Incompetent Service! I had one of the worst experiences ever at Porsche of Melbourne. While visiting family in the area, I heard a noise coming from one of my wheels and brought my car in to have it checked. They told me they couldn’t hear anything wrong with the wheel but claimed I had an oil leak—which didn’t make sense, as I had never seen a low oil warning on my car. Still, I trusted their diagnosis and paid $4,500 for the repair. On my way back to Miami, I immediately got a warning that the car was out of oil. When I called, Amy told me to “just add oil until you can get back to us.” I drove all the way back to Melbourne, where they took my car for only 30 minutes—no lift, no plates removed—just topped it off with oil and sent me off again. Two days later, it was leaking oil again! When I called back, they refused to take responsibility or offer further help. I’ve since gone to another Porsche dealership for a second opinion. I’ve never dealt with a service department so careless and unwilling to make things right. Completely untrustworthy experience.
Untrustworthy and Incompetent Service! I had one of the worst experiences ever at Porsche of Melbourne. While visiting family in the area, I heard a noise coming from one of my wheels and brought my car in to have it checked. They told me they couldn’t hear anything wrong with the wheel but claimed I had an oil leak—which didn’t make sense, as I had never seen a low oil warning on my car. Still, I trusted their diagnosis and paid $4,500 for the repair. On my way back to Miami, I immediately got a warning that the car was out of oil. When I called, Amy told me to “just add oil until you can get back to us.” I drove all the way back to Melbourne, where they took my car for only 30 minutes—no lift, no plates removed—just topped it off with oil and sent me off again. Two days later, it was leaking oil again! When I called back, they refused to take responsibility or offer further help. I’ve since gone to another Porsche dealership for a second opinion. I’ve never dealt with a service department so careless and unwilling to make things right. Completely untrustworthy experience.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi James, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (321) 306-5545 and we will do our best to make this better.
Bought 2023 Macan gts on 2-2-24. Worked with Frank. Price was great! I live in Florida panhandle and the drive was very long but was worth it. I recommend Porsche of Melbourne highly! Will be buying a 911 4 s in about a year,most likely from them. James T Parker Pace Fl.
Bought 2023 Macan gts on 2-2-24. Worked with Frank. Price was great! I live in Florida panhandle and the drive was very long but was worth it. I recommend Porsche of Melbourne highly! Will be buying a 911 4 s in about a year,most likely from them. James T Parker Pace Fl.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
Our experience purchasing a car from Porsche Melbourne and with salesman Frank Randolfi was truly exceptional. Frank's expertise and professionalism shone through from the moment we first met him. He took the time to understand our preferences and requirements, guiding us through the selection process with patience and insight. Frank's extensive knowledge of Porsche vehicles was evident as he provided detailed information and answered all our questions with clarity and enthusiasm. Throughout the purchasing journey, Frank ensured that we felt valued and supported, going above and beyond to address any concerns and make the entire process seamless. His genuine dedication to customer satisfaction left a lasting impression, and we are grateful to have had such a positive experience with both Porsche Melbourne and Frank Randolfi.
Our experience purchasing a car from Porsche Melbourne and with salesman Frank Randolfi was truly exceptional. Frank's expertise and professionalism shone through from the moment we first met him. He took the time to understand our preferences and requirements, guiding us through the selection process with patience and insight. Frank's extensive knowledge of Porsche vehicles was evident as he provided detailed information and answered all our questions with clarity and enthusiasm. Throughout the purchasing journey, Frank ensured that we felt valued and supported, going above and beyond to address any concerns and make the entire process seamless. His genuine dedication to customer satisfaction left a lasting impression, and we are grateful to have had such a positive experience with both Porsche Melbourne and Frank Randolfi.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Porsche Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Everything was great, start to finish. Everyone helped me get what I wanted, kind and very informative!
Everything was great, start to finish. Everyone helped me get what I wanted, kind and very informative!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're glad to hear that you found our team here at Porsche Melbourne so helpful in the purchase of your new vehicle. Please don't hesitate to reach out to us if there's anything more we can do!
I highly recommend Porsche Melbourne to anyone looking for an all around exceptional dealership....it's worth the drive!
I highly recommend Porsche Melbourne to anyone looking for an all around exceptional dealership....it's worth the drive!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your great feedback! Our team here at Porsche Melbourne sets a high standard of excellent customer service and we're glad to hear your experience reflected this! Thanks again for the recommendation, and have an amazing day!
Very easy to work with and said it like it was. He was there to help and not to push me into buying. Will recommend him to all my friends!
Very easy to work with and said it like it was. He was there to help and not to push me into buying. Will recommend him to all my friends!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
Porsche Melborne is amazing! Today I purchased my 6th Porsche. I worked with Hayley Lim. Let me tell you, from the start she blew my socks off. After working with her, she is by far the best sales person on the planet! From start to finish everything was perfection, this was by far the easiest buying process I’ve ever been a part of. She has earned a customer for life! I also worked with Simon Iribarren. Wow just wow. I’ve bought a lot of cars over the years and he is the most knowledgeable finance person I’ve ever worked with. He worked my deal to ensure he got the best terms possible and I can’t thank him enough for everything. Please ask for Hayley by name if you are in the market for a new or used vehicle, you won’t be disappointed!
Porsche Melborne is amazing! Today I purchased my 6th Porsche. I worked with Hayley Lim. Let me tell you, from the start she blew my socks off. After working with her, she is by far the best sales person on the planet! From start to finish everything was perfection, this was by far the easiest buying process I’ve ever been a part of. She has earned a customer for life! I also worked with Simon Iribarren. Wow just wow. I’ve bought a lot of cars over the years and he is the most knowledgeable finance person I’ve ever worked with. He worked my deal to ensure he got the best terms possible and I can’t thank him enough for everything. Please ask for Hayley by name if you are in the market for a new or used vehicle, you won’t be disappointed!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Seems hit or miss….some reviews are complimentary, equally as many are scary. Based on my experience thus far with the body shop, unfortunately I can’t comment on the workmanship…I haven’t heard a peep. It’s been days and at least as many calls in to them for any update at all, and at least as many promises from them to give me a quick jingle. Haven’t received that call yet …. Customer service rating so far……poor
Seems hit or miss….some reviews are complimentary, equally as many are scary. Based on my experience thus far with the body shop, unfortunately I can’t comment on the workmanship…I haven’t heard a peep. It’s been days and at least as many calls in to them for any update at all, and at least as many promises from them to give me a quick jingle. Haven’t received that call yet …. Customer service rating so far……poor
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Classic porsche. Very clean very helpful. Took good care of me and the car. Covered the repairs under their warranty program. Very pleased
Classic porsche. Very clean very helpful. Took good care of me and the car. Covered the repairs under their warranty program. Very pleased
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Porsche Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Porsche of Melbourne from salesmen to finance professional was absolutely the best car buying experiences I have ever had. Dylan (salesmen) and Simon (finance rep) have integrity, professionalism and a love for Porsche. They deliver before and after every sale.
Porsche of Melbourne from salesmen to finance professional was absolutely the best car buying experiences I have ever had. Dylan (salesmen) and Simon (finance rep) have integrity, professionalism and a love for Porsche. They deliver before and after every sale.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are pleased to hear of your experience with us here at Porsche Melbourne. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.