Reviews
Write a reviewEddie was a huge help! Definitely got me taken care of and had my car finished in a timely matter. Car feels so smooth just as when I purchased it 5 years ago ??
Eddie was a huge help! Definitely got me taken care of and had my car finished in a timely matter. Car feels so smooth just as when I purchased it 5 years ago ??
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, Admir Besic, [email protected]
Completely satisfied with the service we received from the dealership and the sales person. I would purchase another vehicle from this location.
Completely satisfied with the service we received from the dealership and the sales person. I would purchase another vehicle from this location.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
Great car buying experience. Great customer service. The only ways I could see improvement is for them to make the process more efficient. For example, I had to spend time waiting to get the process started and waiting for the car to be detailed. The salesperson knew that I was coming in to buy the truck; so these things could have been easily fixed with a little more prework before I came to buy the car.
Great car buying experience. Great customer service. The only ways I could see improvement is for them to make the process more efficient. For example, I had to spend time waiting to get the process started and waiting for the car to be detailed. The salesperson knew that I was coming in to buy the truck; so these things could have been easily fixed with a little more prework before I came to buy the car.
- Customer service
- 5.0
- Buying process
- 4.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Best, Admir Besic, [email protected]
Don’t waste your time with this dealership! They have a personal agenda and will MANIPULATE deals to sell you the car of THEIR choice. Jonathan Ruiz spent days trying to get us a deal, from day one we were given an offer on our 2022 Tacoma trade in, we finally decided on a used vehicle several thousand less than the original. We went up on our down payment and they didn’t budge on their overpriced 2019 vehicle. They said ok kept us thinking their offer on our trade in was still valid drove 2 hours with our kids , on more than one occasion. When all was said they got our info and credit info which is excellent than tried to offer 4k less on our trade in. Why?? Because it wasn’t the new truck they wanted off the lot… OMAR WAIZ SALES MANGER is a joke!!! If you like wasting your time, money and getting taken for every last sent in today’s economy than this is the dealership for you, if not than definitely look elsewhere…
Don’t waste your time with this dealership! They have a personal agenda and will MANIPULATE deals to sell you the car of THEIR choice. Jonathan Ruiz spent days trying to get us a deal, from day one we were given an offer on our 2022 Tacoma trade in, we finally decided on a used vehicle several thousand less than the original. We went up on our down payment and they didn’t budge on their overpriced 2019 vehicle. They said ok kept us thinking their offer on our trade in was still valid drove 2 hours with our kids , on more than one occasion. When all was said they got our info and credit info which is excellent than tried to offer 4k less on our trade in. Why?? Because it wasn’t the new truck they wanted off the lot… OMAR WAIZ SALES MANGER is a joke!!! If you like wasting your time, money and getting taken for every last sent in today’s economy than this is the dealership for you, if not than definitely look elsewhere…
- Customer service
- 2.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 2.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Best, Admir Besic, [email protected]
Our family is very happy with the purchase of the 2020 Cadillac we have a great experience with the professionalism and helpful customer service provided by mr himahindru he helped us with the purchase process and was able to get us a good deal we're very satisfied with the professionalism and courtesy of your employees special mr himahindru i strongly satisfied with your company has been a great experience 😀 and I'm sure that mr himahindru is a great employee and a great person to be around with greatly appreciate his kindness and help with this purchase and for the opportunity to meet with him also thanks for the lunches my daughter was very happy 😊 thank you again and have a great career god bless you and your team for all the professionalism and dedication to your business 😀
Our family is very happy with the purchase of the 2020 Cadillac we have a great experience with the professionalism and helpful customer service provided by mr himahindru he helped us with the purchase process and was able to get us a good deal we're very satisfied with the professionalism and courtesy of your employees special mr himahindru i strongly satisfied with your company has been a great experience 😀 and I'm sure that mr himahindru is a great employee and a great person to be around with greatly appreciate his kindness and help with this purchase and for the opportunity to meet with him also thanks for the lunches my daughter was very happy 😊 thank you again and have a great career god bless you and your team for all the professionalism and dedication to your business 😀
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Admir Besic, [email protected]
We were left for hours, dismissed as clients but leased anyway as we were new here. Now the lease is up and we were dismissed again passed on and treated like we are disposable. They don’t care about customers just boast about how others walk in and pay with cash. They don’t have manners or appreciation for clients. It is truly sad, gross and just classless
We were left for hours, dismissed as clients but leased anyway as we were new here. Now the lease is up and we were dismissed again passed on and treated like we are disposable. They don’t care about customers just boast about how others walk in and pay with cash. They don’t have manners or appreciation for clients. It is truly sad, gross and just classless
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact me at your earliest convenience. We hope to hear from you soon. Best, Admir Besic, [email protected]
To the owners. Your dealership is 2 stars because your under achieving staff. Your sales manager needs to be replaced. This is the lowest rating Cadillac dealership in Northern California. Smh. They expect to give you less but want the most, in turn you loss business. Stay away from this dealership at all cost if you are smart. Top tier credit goes for a 37k car to get a deal sheet at 50k I don’t think so. Owners fire this manager and get your dealership back on track. Your Cadillac not fiat.
To the owners. Your dealership is 2 stars because your under achieving staff. Your sales manager needs to be replaced. This is the lowest rating Cadillac dealership in Northern California. Smh. They expect to give you less but want the most, in turn you loss business. Stay away from this dealership at all cost if you are smart. Top tier credit goes for a 37k car to get a deal sheet at 50k I don’t think so. Owners fire this manager and get your dealership back on track. Your Cadillac not fiat.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We acknowledge your review and are currently looking into the events you’ve detailed.
DISHONEST, SCAM, BAIT AND SWITCH... all of these apply to the used car/internet sales team at Fremont Cadillac, specifically Luis F. and Leonardo P. In a nutshell, my wife had asked for and negotiated an OTD price for a used Hyundai Ioniq EV. The price was competitive and we were satisfied with the OTD price, and my wife and I were convinced to purchase the vehicle from them. Because of COVID-19 and the fact that we live 5 hours away, we decided that we did not want to go to the dealership in person to test drive. We had asked Luis on several occasions via email and phone calls to send us some walk-around videos of the exterior, interior, and start up of the car. We had to ask him several times because he kept delaying and would not send us any video of the car. Several days passed, but we were still in contact with Luis on almost a daily basis. We were still waiting for those videos, and once the videos checked out on our end, then we would proceed with filling out the contract paperwork to finalize the deal. Within the couple days that passed, we saw that they had raised the price on the used car by $1,000. Leonardo called my wife and gave her a livestream video call via Viber to show her the inside and outside of the car. My wife was happy and wanted to finalize the deal with the OTD price that Luis had given her, but then Leonardo (the "Internet Sales Manager") pulled a fast one and wanted to charge us $1,000 more because he said they had raised the price of the vehicle in the few days that had just passed. He would not honor the original, agreed upon, negotiated OTD price. My wife said "no thanks" and pulled out of the deal. The way these guys conduct business is utterly pathetic. For anyone considering buying a used car from this dealership, RUN FAR AWAY from these guys and do not give your business to them. They do not deserve it. Fremont Cadillac Internet Sales is ultimately a sad, deceptive, and embarrassing knock-off of a used car sales business. Luis and his boss Leonardo are the reason why used car salespeople have such a terrible reputation. The way they do business is unethical, immoral, dishonest, and basically a bait and switch in every sense. The completely lack any honor or integrity, and as long as they are in business, the negative connotation that used car salespeople have will live on. Don't waste your time here. Give your business to deserving human beings that work hard for their money, are honest, trustworthy, reputable, upstanding members of society. Don't give your business to Fremont Cadillac Internet Sales.
DISHONEST, SCAM, BAIT AND SWITCH... all of these apply to the used car/internet sales team at Fremont Cadillac, specifically Luis F. and Leonardo P. In a nutshell, my wife had asked for and negotiated an OTD price for a used Hyundai Ioniq EV. The price was competitive and we were satisfied with the OTD price, and my wife and I were convinced to purchase the vehicle from them. Because of COVID-19 and the fact that we live 5 hours away, we decided that we did not want to go to the dealership in person to test drive. We had asked Luis on several occasions via email and phone calls to send us some walk-around videos of the exterior, interior, and start up of the car. We had to ask him several times because he kept delaying and would not send us any video of the car. Several days passed, but we were still in contact with Luis on almost a daily basis. We were still waiting for those videos, and once the videos checked out on our end, then we would proceed with filling out the contract paperwork to finalize the deal. Within the couple days that passed, we saw that they had raised the price on the used car by $1,000. Leonardo called my wife and gave her a livestream video call via Viber to show her the inside and outside of the car. My wife was happy and wanted to finalize the deal with the OTD price that Luis had given her, but then Leonardo (the "Internet Sales Manager") pulled a fast one and wanted to charge us $1,000 more because he said they had raised the price of the vehicle in the few days that had just passed. He would not honor the original, agreed upon, negotiated OTD price. My wife said "no thanks" and pulled out of the deal. The way these guys conduct business is utterly pathetic. For anyone considering buying a used car from this dealership, RUN FAR AWAY from these guys and do not give your business to them. They do not deserve it. Fremont Cadillac Internet Sales is ultimately a sad, deceptive, and embarrassing knock-off of a used car sales business. Luis and his boss Leonardo are the reason why used car salespeople have such a terrible reputation. The way they do business is unethical, immoral, dishonest, and basically a bait and switch in every sense. The completely lack any honor or integrity, and as long as they are in business, the negative connotation that used car salespeople have will live on. Don't waste your time here. Give your business to deserving human beings that work hard for their money, are honest, trustworthy, reputable, upstanding members of society. Don't give your business to Fremont Cadillac Internet Sales.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Your feedback has been forwarded on to our team and we are currently looking into this matter.
Ali, Omar , jameel went above and beyond to make our purchase expirience smooth !! Amazing customer service, im extremely happy with my purchase at this dealership! Fremont cadillac thank you!
Ali, Omar , jameel went above and beyond to make our purchase expirience smooth !! Amazing customer service, im extremely happy with my purchase at this dealership! Fremont cadillac thank you!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your business and for this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Admir Besic, [email protected]
Worst experience ever, I ve been to better dealerships. Ray sultani helped us, they did not have the truck that we wanted so we ended up buying one that they had there. Moses ended up adding services to my contract that I did no agreed to buy. Somehow he put it on the contract that i did not notice. I try calling several times and when I finally reach him, he did not help at all. GO SOMEWHERE ELSE WHERE THEY WONT RIP YOU OFF LIKE THEY DID TO ME.
Worst experience ever, I ve been to better dealerships. Ray sultani helped us, they did not have the truck that we wanted so we ended up buying one that they had there. Moses ended up adding services to my contract that I did no agreed to buy. Somehow he put it on the contract that i did not notice. I try calling several times and when I finally reach him, he did not help at all. GO SOMEWHERE ELSE WHERE THEY WONT RIP YOU OFF LIKE THEY DID TO ME.
- Customer service
- 1.0
- Buying process
- 2.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Admir Besic, [email protected]