Fremont Buick GMC

Although this is about the service department, it's important to note that between my wife & I, my son, my mother-in-law and brother-in-law we've purchased a total of 14 vehicles from this dealership. The crappy thing is when we walk in no one there seems to know or remember us. It's like we're some random walking in off the street. The other day my 2022 Denali pickup had a service issue with one of the transmission shift mechanisms with only 42,000 miles on the truck. I took it in to see about having it fixed only to find out that it would cost over $1,500. I was told that it would take a month to get the part and I'd have to leave the truck. Thankfully the part arrived in less than 2-weeks. Here's where things go bad. After receiving the notification from GMC that the part arrived, we called several times to talk to the service writer to find out when we could pick up the vehicle. At the point that we reached 7 hours of trying with no return call, we decided to go talk to them face to face. The time was after 4PM which we found no one from the Cadillac side working (we go to that side because we also have a Cadillac) so we went to the GMC side to talk to a service writer there who went to talk to the technician. He told us that they hadn't even started on it even though we received the text message about the part around 8AM but we could expect to get it back the next morning. The next morning came and we received a note from the dealer saying that the vehicle was ready. Automated note that came in before they opened. When we arrived we found the billing to be 100% of the original quote of over $1,500. When we asked why we got charged 4 1/2 hours of labor, their hesitated response was the technician stayed late as two service writers looked at each other with a look of a made up story on their faces. The person who told us, we know left at 5, so we know he didn't really know how long that technician really stayed. Yes they had every right to charge the full amount but if you had a good reliable repeat customer, would you not want to take care of them. What makes it worse is our service writer wasn't in when we got there so the other service writer handled getting us the vehicle back, which when I asked about confirming the technicians time and the charge, he blew it off like he had nothing to do with anything I asked about. His words... "yeah I don't really get into all that". This is the first time I'm writing about this dealer or any for that matter but the third time we've had bad experiences here. The other two were with sales. I like my truck (which I bought somewhere else because I swore I'd never buy from Fremont ever again) and we love our Cadillac but we won't buy or have our vehicles serviced here any longer. It's one thing to need revenue but the long term effect of losing four customers is a critical fail, and for God's sake, remember the names of the people who are supporting your business frequently.

Dishonesty from the salesman all the way up through sales manager to owner. Get you to invest more time in the problem only to not actually solve the problem or honor their word.

Dishonest salesman, Namur the sales manager did not honor his word, Admir Besic shined me on for two weeks and ultimately did not honor his word either. I would not recommend using any of the dealerships in this group. They use cashiers instead of salesman and want cars out the door, not happy customers!

If you have Moe checking your vehicle in for service, you will not go wrong. The dashboard of my 2020 Buick encore was not showing my digital speed and etc. the car was scheduled for service when this happened. I told Mohammed what happened and he held the car for a week and half until he got the problem fixed. Now, I recently had an oil change and tires rotated. The car runs like it was my 1st time behind the wheel. Adrian does good work as well on my car as well as the technicians. I might want to get another one.

The sales reps took the time to show many many vehicles until I found the one that was perfect. He gave us space when we said we need to discuss but was near to ask additional questions.

Purchased a 2026 Canyon AT4x from Ricardo Diaz and the team there last week... It took a few initial visits to explore exactly what I wanted and what we could eventually find available. Ricardo was very communicative through the entire process and happy with the truck I purchased. There are still a few accessories/parts that I ordered that we're waiting on now to install (Side Steps, Black Badging & Spare Tire & Mechanism Parts). Hopefully those will come in soon so we can get those installed. The entire Staff and Finance Team were friendly and accommodating. I would be happy to recommend Fremont GMC! - Ed Cefalu

Jorge was very helpful and friendly. He answered all my questions and concerns. His commutation was excellent. The purchase of my truck went very smoothly.

I had a great experience buying my new car at this dealership. I was treated with professionalism and respect by all parties involved. My salesperson,Said, saw that all my needs were met with kindness and responsiveness. I was impressed and will definitely recommend this to others.

Jorge was great and expertly guided us to our perfect vehicle. We were very satisfied.

Ricardo and Moses were easy to talk to and we completed the purchase with ease. Highly recommended.