Reviews
Write a reviewI bought a 2026 gmc sierra 1500 and drove it home and it didn't want to turn on. The dealer took towed it back and said it was probably an update. I got the vehicle and it did it again, once again the dealer towed it back and they told me there's nothing wrong with it. I pick it up drove it home and the next day it started acting up. I dropped it of again and I still dont have it back. Its been a very unpleasant experience. The last time I dropped of the vehicle it only had 361 miles one it!
I bought a 2026 gmc sierra 1500 and drove it home and it didn't want to turn on. The dealer took towed it back and said it was probably an update. I got the vehicle and it did it again, once again the dealer towed it back and they told me there's nothing wrong with it. I pick it up drove it home and the next day it started acting up. I dropped it of again and I still dont have it back. Its been a very unpleasant experience. The last time I dropped of the vehicle it only had 361 miles one it!
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Exceptional customer service in a somewhat stressful situation I’m eased to a calming buying experience
Exceptional customer service in a somewhat stressful situation I’m eased to a calming buying experience
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Amazing new management! The store seemed to feel alive after all the service work I got here.. It always seems quiet but the new staff really knew how to make people smile! A+ to Faisal the GM and his staff Luke Buck.
Amazing new management! The store seemed to feel alive after all the service work I got here.. It always seems quiet but the new staff really knew how to make people smile! A+ to Faisal the GM and his staff Luke Buck.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Quick, no haggle service! Thank you to Jim and Rick for the great service! Also thank you to the nice lady at the parts desk, she made sure we were hydrated on the hot day. We love our new truck! We will be back the next time we need a new car! Thanks again!
Quick, no haggle service! Thank you to Jim and Rick for the great service! Also thank you to the nice lady at the parts desk, she made sure we were hydrated on the hot day. We love our new truck! We will be back the next time we need a new car! Thanks again!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
3rd purchase in 5 years. I drive a lot, so need a newer, under warranty vehicle. Jim is great to work with. All the staff are friendly and helpful. I highly recommend Gill Auto group.
3rd purchase in 5 years. I drive a lot, so need a newer, under warranty vehicle. Jim is great to work with. All the staff are friendly and helpful. I highly recommend Gill Auto group.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 4.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Jim Hamby was our Sales Associate and he made the entire information process a pleasure, not just the reading of a brochure! He knew the car very well which made it easy for us to identify the options the vehicle came with, etc. He was informative and on top of what the car, (our new car to be) was all about! As for the paperwork side of things? At first glance it looks intimidating, especially with all the new government vehicle ownership rules and safety laws! Don't fret though! Rick Gonzalez in Finance made it a breeze! It was also nice to have the Sales Manager stop by Jim's office and inquire as to some personal information (about my personal Hobby) and as a matter of fact, all involved made the whole process the best car buying experience we've ever had any Auto Dealership! Bar None!
Jim Hamby was our Sales Associate and he made the entire information process a pleasure, not just the reading of a brochure! He knew the car very well which made it easy for us to identify the options the vehicle came with, etc. He was informative and on top of what the car, (our new car to be) was all about! As for the paperwork side of things? At first glance it looks intimidating, especially with all the new government vehicle ownership rules and safety laws! Don't fret though! Rick Gonzalez in Finance made it a breeze! It was also nice to have the Sales Manager stop by Jim's office and inquire as to some personal information (about my personal Hobby) and as a matter of fact, all involved made the whole process the best car buying experience we've ever had any Auto Dealership! Bar None!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Jim agreed to match another deal and I ended up with an even better one and the Challenger I so badly wanted. That was a few years ago but it was one of the best car buying experiences I had ever had. It's what brought me back for my new Buick and I love it! Thanks guys awesome job again!!
Jim agreed to match another deal and I ended up with an even better one and the Challenger I so badly wanted. That was a few years ago but it was one of the best car buying experiences I had ever had. It's what brought me back for my new Buick and I love it! Thanks guys awesome job again!!
- Customer service
- 4.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Relative to the car buying experience, it was fairly painless. Everyone was very friendly. A more extensive customer lounge would be helpful. The Costco connection helped.
Relative to the car buying experience, it was fairly painless. Everyone was very friendly. A more extensive customer lounge would be helpful. The Costco connection helped.
- Customer service
- 4.0
- Buying process
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- Quality of repair
- 4.0
- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Once again, working with Jim was great! He kept us informed all along about the status of our car! He is funny, too! Good experience!
Once again, working with Jim was great! He kept us informed all along about the status of our car! He is funny, too! Good experience!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Only bad thing is the drive to Madera. Otherwise we were treated with respect and well informed answers by Erik and Jim. I would certainly recommend the dealership to anyone I talk to.
Only bad thing is the drive to Madera. Otherwise we were treated with respect and well informed answers by Erik and Jim. I would certainly recommend the dealership to anyone I talk to.
- Customer service
- 4.0
- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car