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Paul Moak Subaru

(844 reviews)
2026 state dealer award
View 14 awards
2026 state dealer award 2025 state dealer award 2024 state dealer award 2023 state dealer award 2021 state dealer award 2016 state dealer award 2015 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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Reviews

(844 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paul Moak Subaru from DealerRater.

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A great group of people here, gives you a good down home experience of buying a vehicle.

A great group of people here, gives you a good down home experience of buying a vehicle.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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I appreciate that fact that the great service did not stop with my salesman. The Service Department is where service counts the most and it has been outstanding at Paul Moak!

I appreciate that fact that the great service did not stop with my salesman. The Service Department is where service counts the most and it has been outstanding at Paul Moak!

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Paul Moak Subaru. We can't wait to see you again, have a great day.

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In my experience, the interaction with Mr. Brian Baskin was good. I feel that he was honest with me concerning the issue with my vehicle. I appreciated that very much. I feel that sometimes dealerships take advantage of women thinking that we are not educated about vehicles & the issues that they sometimes have. I’m glad that was not the case in this experience. I would visit as well as recommend Brian to any subbie owners who need help with their vehicles!

In my experience, the interaction with Mr. Brian Baskin was good. I feel that he was honest with me concerning the issue with my vehicle. I appreciated that very much. I feel that sometimes dealerships take advantage of women thinking that we are not educated about vehicles & the issues that they sometimes have. I’m glad that was not the case in this experience. I would visit as well as recommend Brian to any subbie owners who need help with their vehicles!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Paul Moak Subaru. We do hope we can be of assistance in the future. Take care!

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This is, by far, the most trustworthy and efficient service department I’ve ever used.

This is, by far, the most trustworthy and efficient service department I’ve ever used.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you; we appreciate your feedback! We can't wait to see you again, have a great day.

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Awesome job and thank you for your service, nice staff and polite. Highly recommend them.!!

Awesome job and thank you for your service, nice staff and polite. Highly recommend them.!!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you; we appreciate your feedback! Thanks again for the recommendation, and have an amazing day!

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Wonderfull experience and very helpful throughout the whole process. This was my third vehicle to purchase.

Wonderfull experience and very helpful throughout the whole process. This was my third vehicle to purchase.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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Paul Moak Subaru has the nicest service advisors. Great service every time I go there.

Paul Moak Subaru has the nicest service advisors. Great service every time I go there.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

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We chose a Subaru mainly because of the safety ratings and reliability. We recently bought a car at Paul Moak’s Subaru. From our test drive to our warranty purchase the experience was seamless! Chip Burns, our salesperson, was patience with our multiple questions and explained everything completely. Jeff helped us with the financing info and our warranty. We felt like we were talking to a friend—he was so personable. Ashley described herself as the behind the scene’s person. She was the sweetest person who knew the purchase process from top to bottom. Finally, we got to meet the manager, David. He was absolutely delightful to talk with. Overall, it great experience.

We chose a Subaru mainly because of the safety ratings and reliability. We recently bought a car at Paul Moak’s Subaru. From our test drive to our warranty purchase the experience was seamless! Chip Burns, our salesperson, was patience with our multiple questions and explained everything completely. Jeff helped us with the financing info and our warranty. We felt like we were talking to a friend—he was so personable. Ashley described herself as the behind the scene’s person. She was the sweetest person who knew the purchase process from top to bottom. Finally, we got to meet the manager, David. He was absolutely delightful to talk with. Overall, it great experience.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Paul Moak Subaru. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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I arrived very early for my appointment. I was willing to wait. They were done with my oil change and checks 30 minutes before my appointment time. That was really nice.

I arrived very early for my appointment. I was willing to wait. They were done with my oil change and checks 30 minutes before my appointment time. That was really nice.

Rating breakdown (out of 5):
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Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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They are easy to work with and had my car back ahead of time. Waiting room is comfortable. Internet available. Snacks and coffee available

They are easy to work with and had my car back ahead of time. Waiting room is comfortable. Internet available. Snacks and coffee available

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Mebshrink, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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