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Paul Moak Subaru

(822 reviews)
2026 state dealer award
View 14 awards
2026 state dealer award 2025 state dealer award 2024 state dealer award 2023 state dealer award 2021 state dealer award 2016 state dealer award 2015 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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Reviews

(822 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paul Moak Subaru from DealerRater.

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There were hurdles to jump in fixing my car. Brian and the dealership worked hard to get things done. We are appreciative and will return for future needs. Thank You.

There were hurdles to jump in fixing my car. Brian and the dealership worked hard to get things done. We are appreciative and will return for future needs. Thank You.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I always receive excellent service from check in to check out with technician explaining service needed and completed.

I always receive excellent service from check in to check out with technician explaining service needed and completed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Great service and excellent customer support in purchasing my Outback. Thanks for being a part of Jackson area.

Great service and excellent customer support in purchasing my Outback. Thanks for being a part of Jackson area.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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Paul Moak Subaru is a top notch dealership that offers excellent customer service! During recent travels, I had an issue with my battery. Although I didn’t have an appointment, they told me to come by and they would check it out. Within an hour, they had me back on the road with a sense of security that my car and I would be safe on the road!

Paul Moak Subaru is a top notch dealership that offers excellent customer service! During recent travels, I had an issue with my battery. Although I didn’t have an appointment, they told me to come by and they would check it out. Within an hour, they had me back on the road with a sense of security that my car and I would be safe on the road!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Friendly, professional, and knowledgeable staff. AND a beautiful, comfortable place to wait. I love our Subaru dealership!

Friendly, professional, and knowledgeable staff. AND a beautiful, comfortable place to wait. I love our Subaru dealership!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Paul Moak Subaru. Feel free to reach out to us if you need anything. Have a wonderful day.

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As always, great service and friendly staff! I am very glad that Paul Moak Subaru is in Jackson.

As always, great service and friendly staff! I am very glad that Paul Moak Subaru is in Jackson.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

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The service department was very friendly, polite and respectful . Waiting area is always clean and comfortable.

The service department was very friendly, polite and respectful . Waiting area is always clean and comfortable.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Every1 at the Dealer Ship we had the pleasure of dealing with were very knowledgeable about my new Subaru Crosstrek. They were all so kind & easy to talk too. Great Experience!!! TY

Every1 at the Dealer Ship we had the pleasure of dealing with were very knowledgeable about my new Subaru Crosstrek. They were all so kind & easy to talk too. Great Experience!!! TY

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

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I had a great experience, both in the purchasing of my car and subsequent service visits

I had a great experience, both in the purchasing of my car and subsequent service visits

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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Love the service personnel at Paul Moak! They are super friendly and eager to help!

Love the service personnel at Paul Moak! They are super friendly and eager to help!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Sonya, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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