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Paul Moak Subaru

(837 reviews)
2026 state dealer award
View 14 awards
2026 state dealer award 2025 state dealer award 2024 state dealer award 2023 state dealer award 2021 state dealer award 2016 state dealer award 2015 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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Reviews

(837 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paul Moak Subaru from DealerRater.

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We chose a Subaru mainly because of the safety ratings and reliability. We recently bought a car at Paul Moak’s Subaru. From our test drive to our warranty purchase the experience was seamless! Chip Burns, our salesperson, was patience with our multiple questions and explained everything completely. Jeff helped us with the financing info and our warranty. We felt like we were talking to a friend—he was so personable. Ashley described herself as the behind the scene’s person. She was the sweetest person who knew the purchase process from top to bottom. Finally, we got to meet the manager, David. He was absolutely delightful to talk with. Overall, it great experience.

We chose a Subaru mainly because of the safety ratings and reliability. We recently bought a car at Paul Moak’s Subaru. From our test drive to our warranty purchase the experience was seamless! Chip Burns, our salesperson, was patience with our multiple questions and explained everything completely. Jeff helped us with the financing info and our warranty. We felt like we were talking to a friend—he was so personable. Ashley described herself as the behind the scene’s person. She was the sweetest person who knew the purchase process from top to bottom. Finally, we got to meet the manager, David. He was absolutely delightful to talk with. Overall, it great experience.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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I arrived very early for my appointment. I was willing to wait. They were done with my oil change and checks 30 minutes before my appointment time. That was really nice.

I arrived very early for my appointment. I was willing to wait. They were done with my oil change and checks 30 minutes before my appointment time. That was really nice.

Rating breakdown (out of 5):
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Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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They are easy to work with and had my car back ahead of time. Waiting room is comfortable. Internet available. Snacks and coffee available

They are easy to work with and had my car back ahead of time. Waiting room is comfortable. Internet available. Snacks and coffee available

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Very personable. They were able to get the exact car with accessories just like we asked within three weeks.

Very personable. They were able to get the exact car with accessories just like we asked within three weeks.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

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I have.been using their service department for five years now, and am very happy with the service and the politeness. I plan to continue using them.

I have.been using their service department for five years now, and am very happy with the service and the politeness. I plan to continue using them.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

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Mr. Morgan Goslin at Paul Moak Subaru in Jackson, MS was very helpful. I had been having trouble with the automatic window controls and he reset them and showed me how to do it if it happened again. I recommend this dealership because they have great customer service.

Mr. Morgan Goslin at Paul Moak Subaru in Jackson, MS was very helpful. I had been having trouble with the automatic window controls and he reset them and showed me how to do it if it happened again. I recommend this dealership because they have great customer service.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

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Everyone was extremely helpful and friendly. There was no pressure at all. The whole process was a great experience!

Everyone was extremely helpful and friendly. There was no pressure at all. The whole process was a great experience!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Great service all around. Easy and stress free experience. Salesman was very friendly, didn't pressure and was honest up front regarding pricing.

Great service all around. Easy and stress free experience. Salesman was very friendly, didn't pressure and was honest up front regarding pricing.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Chad, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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Personnel friendly. Had an appointment and arrived prior to time. Time to perform the replacement of a tire was minimal. Was in and out in approximately 45 minutes. Highly recommend.

Personnel friendly. Had an appointment and arrived prior to time. Time to perform the replacement of a tire was minimal. Was in and out in approximately 45 minutes. Highly recommend.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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The service department is very personable and accommodating. My experience with them is always great. They have gone out of their way for me with scheduling and answering my questions.

The service department is very personable and accommodating. My experience with them is always great. They have gone out of their way for me with scheduling and answering my questions.

Rating breakdown (out of 5):
Customer service
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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