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Paul Moak Subaru

(825 reviews)
2026 state dealer award
View 14 awards
2026 state dealer award 2025 state dealer award 2024 state dealer award 2023 state dealer award 2021 state dealer award 2016 state dealer award 2015 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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Reviews

(825 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paul Moak Subaru from DealerRater.

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Paul Moak had a terrific and helpful service department. I had service performed yesterday and was able to get a loaner as I had another commitment for the day.

Paul Moak had a terrific and helpful service department. I had service performed yesterday and was able to get a loaner as I had another commitment for the day.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Service department is excellent. Brian and Morgan are wonderful. Great place to service your vehicle, and sales is wonderful to work with as well. I’ll only service my vehicle here!

Service department is excellent. Brian and Morgan are wonderful. Great place to service your vehicle, and sales is wonderful to work with as well. I’ll only service my vehicle here!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Everyone Is helpful and engaged in conversation whether they were in the service department or not. The final explanation of services rendered and services that will be required next time was clear.

Everyone Is helpful and engaged in conversation whether they were in the service department or not. The final explanation of services rendered and services that will be required next time was clear.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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There were hurdles to jump in fixing my car. Brian and the dealership worked hard to get things done. We are appreciative and will return for future needs. Thank You.

There were hurdles to jump in fixing my car. Brian and the dealership worked hard to get things done. We are appreciative and will return for future needs. Thank You.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.

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I always receive excellent service from check in to check out with technician explaining service needed and completed.

I always receive excellent service from check in to check out with technician explaining service needed and completed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

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Great service and excellent customer support in purchasing my Outback. Thanks for being a part of Jackson area.

Great service and excellent customer support in purchasing my Outback. Thanks for being a part of Jackson area.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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Paul Moak Subaru is a top notch dealership that offers excellent customer service! During recent travels, I had an issue with my battery. Although I didn’t have an appointment, they told me to come by and they would check it out. Within an hour, they had me back on the road with a sense of security that my car and I would be safe on the road!

Paul Moak Subaru is a top notch dealership that offers excellent customer service! During recent travels, I had an issue with my battery. Although I didn’t have an appointment, they told me to come by and they would check it out. Within an hour, they had me back on the road with a sense of security that my car and I would be safe on the road!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Friendly, professional, and knowledgeable staff. AND a beautiful, comfortable place to wait. I love our Subaru dealership!

Friendly, professional, and knowledgeable staff. AND a beautiful, comfortable place to wait. I love our Subaru dealership!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Paul Moak Subaru. Feel free to reach out to us if you need anything. Have a wonderful day.

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As always, great service and friendly staff! I am very glad that Paul Moak Subaru is in Jackson.

As always, great service and friendly staff! I am very glad that Paul Moak Subaru is in Jackson.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

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The service department was very friendly, polite and respectful . Waiting area is always clean and comfortable.

The service department was very friendly, polite and respectful . Waiting area is always clean and comfortable.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are so happy to read such a great review about Paul Moak Subaru! Please let us know if there is anything else we can do for you; we are more than happy to help!

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