Premier Subaru - CT

I do NOT recommend this dealership for any car repairs. In March 2025, I had a TPMS sensor replaced there. I continued having issues afterward, so I brought my car to Firestone Complete Auto Care for a second opinion. They found that the voltage output from the sensor was poor and recommended I have it replaced under warranty at Subaru. Before scheduling, I called Subaru twice to confirm the repair would be covered under warranty. Both times, I was assured it would be. I scheduled the appointment specifically as a warranty repair. They held my car for four hours — only to then refuse to fix it under warranty. When I asked for the warranty policy in writing, they could not provide it. After confirming coverage twice in advance and rearranging my day, this felt completely unacceptable. This dealership has also consistently tried to upsell me and has not been transparent. At one point, I was told they were “unable to see” which of the four TPMS sensors was failing when the dashboard light came on and that I would need to replace all four at once — something that other service centers have had no issue identifying individually. That raised serious concerns about honesty. Between the lack of transparency, the inconsistent information, and the refusal to stand by their work, I have lost trust in this dealership entirely. I will not be returning and strongly encourage others to consider taking their vehicle elsewhere.