Williams Subaru - MI

I had such a great experience at Williams Subaru! Andrew Pawloski and Jason Miller were awesome to work with. They both were super friendly, helpful, and really knew their stuff. They made the whole car-buying process easy and stress-free, exactly how it should be. It’s clear they both care about their customers and take pride in what they do. I’m thrilled with my new Subaru and can’t recommend Williams Subaru (and especially Andrew and Jason) enough!

Williams Auto Salesman Tyler reached out to me, to follow up on an interest I had in a vehicle. Since then, I had realized that I was going to look for a used vehicle. Low and behold, they just happened to have a used vehicle with all of the “wants” I have been looking for!! Tyler did an amazing job with having all of the information taken care of, and Dave made the paperwork part of the deal very smooth and full of great stories! I would definitely recommend this dealership to friends. The call came to me Thursday, and I was leaving the dealership in my dream car by Saturday afternoon!! Thanks to both of you, for making the entire process fun and smooth! :)

Bought 3 cars from them. The last one was a Subaru. Beware of buying the Extended Warranty! The salesman talked me into buying the extended warranty for it and told me it was equivalent to the manufacturer's. Well it appears no one told the Service department that because every time I mention it to diagnose/fix something they tell me they don't know what it covers and make me authorize paid service. This has really soured my opinion of Williams. Won't be buying or servicing cars there anymore!

I very rarely take the initiative to leave a review, usually only when an experience was either extraordinarily positive or negative. In my dealings with Audi of Lansing, it was most definitely the latter. After just a few days of purchasing a vehicle from them, I was getting error messages on the dashboard and I immediately contacted the service department. The vehicle was picked up, diagnosed, and it was determined that there was indeed a need for repair, and parts to ensure a safe ride. After completion, the service tech personally drove it and reached back out to tell me that there were more issues discovered. Keep in mind, I haven’t had the vehicle for more than a few days. It ended up being with the service department for over 50 days (which technically qualifies as a Lemon in MI). I spoke very honestly with the owner of the dealership as well as the managers, in letting them know that I was NOT comfortable taking possession of the vehicle considering the extent of work that was needed/completed. As a mother of 3, my children’s safety is my top priority. The responses that I received were beyond unprofessional and I left wishing that I never gave my business to them. I highly suggest that you DO NOT give your business to Audi of Lansing. Do yourself a favor, go somewhere else, literally anywhere else. I spoke with other Audi dealerships after the fact and described the situation with them. Without hesitation, every one of them were baffled at the course of action that was taken and agreed that their handling was not in alignment with Audi.

I found the vehicle over the weekend and called early Monday. I test drove and we agreed on the price very quickly. The used vehicle comes with a 6 month warranty. The salesmen and manger were very good. Thanks, Willams Auto World.

I felt as though I was a bother to the sales person. They provided no other cars as suggested alternatives, told me 4 others wanted the car and just wanted to get rid of me.

I recently purchased a 2016 Audi A5 Cabriolet from Noah Timms at Williams Auto World and it was an excellent experience! This is the first used vehicle I've purchased from a dealership and I was a bit reluctant, but was worries were put to rest after working with Noah. He was very friendly and professional, no high pressure sales tactics. I negotiated a fair price prior to visiting the dealership and it worked out perfectly! My car was ready within a few minutes of my arrival and I it was just as nice as the pictures displayed on the website. I couldn't be happier! Tyler, Business Manager who completed all the paperwork, was also very friendly and professional. He explained everything thoroughly and answered all of my questions. I would highly recommend this dealership to anyone! Thank you Williams Auto World for the great experience! I love my new Audi A5!

Worked with Brad and would work with him anytime. Fast and friendly experience with no pressure to buy. The used vehicle I was purchasing was pulling to the right and they performed an alignment. Afterwards it was still pulling and ask if they would rotate the tires, which they did. Pulled left, then. At least it was isolated to the tires and I appreciated Brad's patience and the service department for their speediness.

I contacted this dealership with a request about a vehicle listed on their website. I got a very fast and friendly response, with helpful tips and answers to all my questions.

I had a great experience at Williams Auto World. The staff and the owners were very knowledgeable and friendly. The service we received was excellent, we were able to get financing on site with ease and received a great rate. The car that I purchased was in excellent condition. I love my Audi R8!!!! My husband and I are very pleased with the purchase price, automobile and the staff.