Miller Brothers Cadillac

I had a great experience buying my new car at Miller Brothers Chevrolet. All of the employees are very nice and helpful. I had the pleasure of buying from Zach Miller, who provided me with more than enough help trying to decide which car was best for me and whether to lease or buy. He went over all of my options and made it an easy decision for me. Buying a car for the first time can be overwhelming sometimes, especially filling out all the paperwork and trying to decide which extended warranties to get to make sure your new car is always covered, but the employees at Miller Brothers were extremely helpful in making sure I understood exactly what I would be receiving. Go to Miller Brothers Chevrolet to find a great deal and amazing service.

This is the fifth vehicle that I have purchased from Miller and each purchase experience has been exceptional. I have to say that this particular time was the best experience. I did not feel pressured and all of the options were explained and if I did not understand something both zaCH AND CHUCK EXPLAINED IT IN ANOTHER WAY (sorry about the Caps) until they were sure I understood.

We had a great experience at Miller Chevrolet. Zach Miller was very knowledgeable about the car, and helped us get the best price for the exact car we wanted. I would definitely recommend this dealership!

Zach Miller was a great salesman to work with. He was assertive without being pushy. He was perfectly honest with us and provided us with a great car purchasing experience which has been extremely rare for me in the past. I have already recommended him and Miller Brothers to 2 different people that are interested in buying a car.

I took my Chevrolet to the dealer because I received an error on my driver information center (DIC). I did some research and found that a recall had been ordered for my car, not certain that my car had this recall performed, I took the car to the dealer to check and fix my car. The dealership found that the recall had been performed at a previous visit. They then proceeded to run diagnostics to find and fix the problem. They were unable to locate the DIC code/problem. They called me to inform me that they found my battery was a little weak and suggested that I replace my battery. I asked will that solve the problem with my car. I asked if they'd stand behind their recommendation to replace the battery and that my error would not reappear. They told me they were not sure and it may fix the problem and it may not. I asked again - so you won't stand behind your diagnostic and recommendation, they said no. They tried to please me - and asked me what I would like - I said since you did not find the problem and you won't stand behind the findings in their diagnostics to not charge me for this test. They refused to do that. I told them that was unacceptable. To no avail. I reminded them that I have purchased several vehicles from this dealership and if they are not willing to stand behind their analysis and work, that I'd take my business and future purchases elsewhere. They stood firm and I am as well. I will NOT return to that dealership for work or for future purchases.

This was possibly the worst experience that I have had at a car dealership in 35 years of buying many vehicles. The sales person was rude and arrogant and the sales manager that he reported to obviously has condoned his behavior since he still works there. When presented with a competitive deal from another Cadillac dealer, instead of trying in good faith to match it or beat it, the sales person chose rather to just run down the other dealership as being dis-honest and accused them of trying to steal "his" deal. (Even though the other dealership is a 5 out of 5 customer satisfaction rated and Miller Brothers is a 1.6 out of 5 rated.) Miller brothers quoted me a higher than average sale price for a Cadillac CTS-V, and tried to tell me that the price they gave me was invoice plus $500. Do yourselves a favor and steer clear of Miller Brothers Cadillac in Ellicot City Maryland, you'll be glad that you did.

I would never consider purchasing another car from Miller Brothers. I bought a used car from them in April 2011, and 4 months later, the entire engine failed (threw a piston rod). Repair cost for the engine was more than 50% the cost of the car - just 4 months earlier. They refused to provide any warranty or other financial consideration. In fact, they tried to sell me another car! They are totally untrustworthy!