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Hudson Valley VW

(555 reviews)
2016 consumer dealer award
View 1 awards
2016 consumer dealer award

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Reviews

(555 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hudson Valley VW from DealerRater.

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Service desk was very helpful, courteous, explained everything to make it understandable, work was well performed.

Service desk was very helpful, courteous, explained everything to make it understandable, work was well performed.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great Service Department from a great dealership!! Love Hudson Valley Volkswagen!! Will come again for service!!

Great Service Department from a great dealership!! Love Hudson Valley Volkswagen!! Will come again for service!!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Hudson valley Volkswagen always goes a great job! The service department has me in and out in no time. My car always feels brand new afterwards. I walk in and am greeted by the friendly staff, given an accurate timeline on how long I will wait and there isn’t any “upselling” you seem to get at other places. I recommend Hudson valley Volkswagen they are top-notch!

Hudson valley Volkswagen always goes a great job! The service department has me in and out in no time. My car always feels brand new afterwards. I walk in and am greeted by the friendly staff, given an accurate timeline on how long I will wait and there isn’t any “upselling” you seem to get at other places. I recommend Hudson valley Volkswagen they are top-notch!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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This is my third lease with HV VW and not my last. I appreciate the fact that, through all three leases, I’ve worked with the exact same staff members in all the departments. It’s a pleasure working with everyone there! Service appointments have consistently been low stress and quick turnarounds. Setting up a new lease has been consistently low stress and aligns with my budget and car needs each time. Thank you!

This is my third lease with HV VW and not my last. I appreciate the fact that, through all three leases, I’ve worked with the exact same staff members in all the departments. It’s a pleasure working with everyone there! Service appointments have consistently been low stress and quick turnarounds. Setting up a new lease has been consistently low stress and aligns with my budget and car needs each time. Thank you!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I have purchased several cars from Hudson Valley VW. They have always given me fair prices and the service has been superb!!

I have purchased several cars from Hudson Valley VW. They have always given me fair prices and the service has been superb!!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I’ve been using Hudson Valley VW for 25 years because they take care of you and your car. They don’t rush you. They explain everything that needs to be done and let you know what the cost will be.

I’ve been using Hudson Valley VW for 25 years because they take care of you and your car. They don’t rush you. They explain everything that needs to be done and let you know what the cost will be.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Very professional service department. Always a good experience. Everything is explained and a non pressure environment

Very professional service department. Always a good experience. Everything is explained and a non pressure environment

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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People at Hudson Valley VW were very friendly & my vehicle was cared for promptly & a free car wash.

People at Hudson Valley VW were very friendly & my vehicle was cared for promptly & a free car wash.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Service adviser was great and didn’t pressure to fix things that didn’t need to be fixed right away!

Service adviser was great and didn’t pressure to fix things that didn’t need to be fixed right away!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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We had such a great experience at this dealership! Steve, our salesman, was very informative and went over the car in great detail. Eric was incredibly helpful and made the process of getting out of our previous lease and into our new VW completely seamless, with no extra cost to us. Kevin in finance was easygoing and funny, which made everything stress-free. There was absolutely zero pressure from anyone, which we really appreciated. This was truly the most positive car-buying experience we’ve had. We are absolutely in love with our new Atlas!

We had such a great experience at this dealership! Steve, our salesman, was very informative and went over the car in great detail. Eric was incredibly helpful and made the process of getting out of our previous lease and into our new VW completely seamless, with no extra cost to us. Kevin in finance was easygoing and funny, which made everything stress-free. There was absolutely zero pressure from anyone, which we really appreciated. This was truly the most positive car-buying experience we’ve had. We are absolutely in love with our new Atlas!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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