Hudson Valley VW

Great people dealer solved all problems would use again if you need car this isvthevplace

I have been buying my cars here for years. Amazing service department and mechanics. I have never felt so at home at a dealership and plan on purchasing more Volvo cars.

We bought a used car here last year and it has proven to be the worst car buying decision of our lives! The car has brought us nothing but problems since it left the lot, leaving us broken down on the side of the road many times and needing to go into the garage every couple of months for extensive work to keep it running. During the one year we owned this vehicle, it had to be in the shop 7 times costing us thousands of extra dollars! Looking back, the whole sales process was also extremely sketchy. We were only allowed to test drive the vehicle on a small loop of road with the salesperson in the vehicle the entire time (this was pre-COVID). The salesperson (Fran) became agitated when we asked to drive it on the highway to see how it drives there (in retrospect, he was clearly trying to hide something!). We were told the Jeep came with both hard and soft tops which is what we were specifically looking for. But, we were not allowed to remove the hard top to test out the soft top. We were told to “trust” that the soft top was there because this Jeep came from someone that the salesperson knew. Well, after we got the Jeep home, sure enough, there was no soft top there so we had to go buy the pieces associated with the soft top – again, costing us more money than originally planned. We contacted the dealership about these problems after the purchase of the vehicle, however, we were met with denials and aggression. These are definitely not people you want to do business with. We were truly sold a lemon and fed a bunch of lies in this car sale! Save yourself a lot of pain and go somewhere else!!