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Northtown Volkswagen

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (330 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (330 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Not one complain in almost 2 years of service

Very professional, comfortable, and trust able dealership. Not one complain in almost 2 years of service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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wo hours for oil change and tire rotation is too

Two hours for oil change and tire rotation is too long. Second time this has happened. The service advisor said it was because management was not limiting slots so there were too many customers for the time period. This is poor customer service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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my visit at the Toyota dealership with Beverly

yes my visit at the Toyota dealership with Beverly was very good she's the most conscientious committed person they have at Northtown to Toyota.She is the the only person I'll deal with.I have had bad experience there in the past with other workers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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They explain all work needing to be done

Treat us so well. They explain all work needing to be done. They try to do it in a timely fashion. Very professional!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Jason Miller, my service supervisor,

Jason Miller, my service supervisor, did a phenomenal job. He was very respectful of my opinions and concerns and worked to quickly rectify the problem with my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great job guys! No noise! Thanks again!

I would like to thank Service Manager Larry Benny and certainly the mechanic who stuck with a difficult suspension rattle until he found it. Great job guys! No noise! Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I would recommend Brian Slack without a moment's

I would recommend Brian Slack without a moment's hesitation. Although my van did need unanticipated work, he was quick to contact me to discuss options, and was able to give me a reliable and accurate estimate so that I could make a knowledgeable decision. The work was done on time as promised. Thanks, Brian Slack and Northtowns!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I am impressed with the flexibility

I am impressed with the flexibility of your service department - they fit me in when I really needed to come in. I appreciate that,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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my car was ready earlier then promised

staff very pleasant. my car was ready earlier then promised so i got my shopping done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very polite service people

Very polite service people. Car was ready on time. Would definitely recommend:)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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