Northtown Volkswagen

Northtown and their sales team have been withholding hundreds of dollars from me for 6 weeks with no just cause. It seems like they care more about money than customer service and there are plenty of dealerships where you can buy a Volkswagen, don’t get one here. This dealership has changed. I am coming up on the last year of my third lease from Northtown and I have always been impressed with the customer service but my latest experience has been terrible. I went into the dealership to talk about a new car and my salesman, Dan Rubino, kept me waiting for an hour to sign one piece of paper to look at a car in a month. In that time I witnessed him go into a cubicle with an elderly couple he had kept waiting longer than me and start shouting. I could not determine what the disagreement was over because the couple maintained their composure while only Dan was audible from half way across the showroom floor. I put down a refundable deposit on a car but ultimately decided this was not the year I needed to be buying a new car so I called Dan and requested my deposit to be returned. He sent me a text message back in response to my voicemail still trying to sell me the car and not addressing the return of my deposit. I called him 4 times over the next month, each time leaving a voicemail because he would not take my calls, he called me back once, didn’t leave a voicemail, didn’t take my return call, and did not respond to my voicemail. I then called sales manager Joe Aiello who did not do me the courtesy of returning my voicemail. I called the main dealership number and requested to be connected to a sales manager who was working that day. I was directed to Joshua Lange, left a voicemail, and he did not show me the respect of giving me a return call either. I finally left a voicemail on Northtown’s general line which states that you can expect a call back within 24 hours. After 24 hours still no return call.

picked up my car with a cracked windshield-which is fine- but I called them to ask if they document scratches, cracks, dents, etc. beforehand for this very reason, and matthew vetter says, "i dont look through a fine tooth comb for cracks everywhere" very disrespectful and childish.. not even mentioning the manner in which he had already started speaking with me. thanks matt.

Don't trust these people. They band-aid the brake job service done on my vehicle and I ended up paying 10 times the price when the brakes failed second time with my family inside. They never wanted to take any responsibility of any service they do or show any remorse or empathy of putting people lives at risk. Once the car drove off their lot. It is the customer's problem. Don't go to these people if you have family.

I wasn't initially going to lease from this dealer buy my salesman, Stewart, insisted if I gave him the opportunity he would get me a great deal. I was skeptical at first, however Stewart kept at it, always professional and never pushy. He delivered and I am greatly enjoying my new Rav4 Hybrid. I received a good deal along with great customer service. Thank you Stewart!

Great dealer. No complaints. Will but from them again when needed

Very friendly but couldn't work out a visit. They were able To help me out over the phone since I live so far away and. It waste my time with a drive in

Once I got through the "Customer Service" group that answers calls and emails sent from listings here and got to an actual salesperson, things went great. It took to get to the third one who would be responsive and actually get me to someone who would sell me the car. Stuart Cooper was great to deal with and I would recommend him to anyone thinking of buying a vehicle from this dealer. Once he and I were working together the transaction was super smooth, easy and he kept me well informed with regular communication. A+ for him!

Adam was very genuine, helpful and informative. Unfortunately we weren't able to close the deal due to my short credit history and lack of a cosigner, but my experience at northtown was great. Nice selection of cars, nice facility. Ask for Adam!

As always, Brian and team were very helpful and professional.

I was a walk-in! No appointment! And they took me! I also took the shuttle home. The work was done. My car was washed. I got points added. What else could a person want?