Sam Boswell Buick GMC

Be careful with this dealership. I purchased a vehicle on 3/10/2026 at Sam Boswell Buick GMC in Enterprise, AL and on 3/11/2026 the vehicle broke down on me and would not start back up. The vehicle I purchased was $54K not including interest and put $25k down payment. After this happen I called the dealership to explain to them that I no longer wanted to keep the vehicle, if it broke down and was not drivable less than 24 hours after I purchase the vehicle. Not to mention that no one ever call me back after 2 to 3 hours so I called back. I think I finally talk to a guy name Kevin who may be the head finance guy at the dealership. Kevin stated that they would not take the vehicle back and it was absolutely nothing they can do even if I had the vehicle for less than 24 hours. He didn’t really care that I was unhappy, although I drove three hours from Birmingham to get to their dealership to do business with them. The GM was supposedly not in and they claim he will call. This is not the way to treat customer and I would like to return this car. No one wants to buy a car and it breaks down on them less than a day and tow it back to a dealership that’s 3 hours away and wait for it to be fixed. Most dealerships would do the right thing for the customer in this situation but not Sam Boswell Buick in GMC.

Went to dealership's website and found the GMC Sierra 1500 Denali truck we wanted. But going to the dealership, the truck was not on the lot. The salesman searched and found the truck in Mississippi, 250 miles away. A week later the truck was here. We went to pick up the truck and were shocked! good sized hole in windshield from a rock, rock chips on front bumper and light scratches on both sides. Driver must have driven behind a dump truck. Also must had have the windows down because the interior was filthy. The inside of windshield was so dirty, we had to clean it before driving it home. Truck looked like a poor condition used truck. No window sticker or new car smell.

Probably the best car buying experience I've had to date over 8 car purchasesiver 30 years.

Felt like they really cared about what I wanted. Very easy to do business with. Everything was up front and could not have asked to be treated any better.