Spence Chevrolet Buick GMC

My experience with SPENCE Chevrolet was nothing short of fantastic! I needed servicing on my Cadillac and there aren’t many dealers available in Valdosta. Jaun From the service department was professional friendly and got back to me first thing in the morning, scheduling me immediately to have a queue infotainment screen Replaced by mid afternoon. While I was there, they were able to supply me with a new key fob change my oil and perform all these services within a few hours. Jaun and staff Are all professional and friendly I highly recommend them. Marie

Great customer and car service. Always reliable and helpful to service your vehicle or help you find a new one.

We custom ordered a 2024 XT 6 from Roger and we have nothing but high compliments for him and Spence Dealership! We have been overwhelmed with how smooth the whole process took place . Roger went above and beyond to get our car and kept us informed and once it arrived, he was the best at showing us everything we needed to know about it, along with some great suggestions he had on things we didn’t know! we most definitely would recommend this dealership to anyone wanting to purchase a car 🤩

BEWARE: Do not buy a vehicle, or get your vehicle serviced by this dealership. These are the scummiest low-life idiots in the business. They'll try to rip you off every way that they can, and the service crew is an absolute joke.

My experience with this car dealership was terrible. I bought a 2017 Nissan Titan from them. I had it 3 days. I hadn’t put over 200 miles on it. Coming home from work the passenger side front wheel came off. This was on July 15. God was looking out for me. My speed was 45 MPH. I was in the right hand lane. I was able to get to the side of the road. I called the dealership immediately. After I called a tow truck. They said they would take care of everything. Tow bill was $175.00. I text them the bill. Still hasn’t been covered. It is June the 15th now. The truck has had the mechanical done. It is sitting at a body shop now. Been there one week with nothing done. This dealership doesn’t call you back. After they sell you a vehicle, they don’t care. I feel lucky that I wasn’t going 70MPH. Because the truck would have flipped and someone else or myself could have been badly injured or died. This dealership has not offered a rental. So after paying them $25,000.00 for a vehicle. I’m now making payments on a truck I don’t have. I’m having to bum a ride to and from work. I hear other people writing about a customer survey. I didn’t get one of those. I feel like I’m being forced to file complaints with Consumer protection Division at the Georgia Department of Law. I’ll be spending my whole day today fishing for anywhere else I can file complaints to about this dealership. With pictures.

My husband has a Doge Ram and a GMC Sierra (still under warranty) in Aug we dropped the Dodge of to have an oil change and a thorough check over as it was going to our grandson. We called numerous time checking on the status and was told they would calll us back. No return phone calls! After 2 weeks we were running out of time as it was a birthday present and it was closing in on us. The truck was parked and never looked at after the oil change. My husband picked it up and took it to the Dodge dealer next door. 😡 Our biggest mistake was going back to them taking the Sierra in for service. The truck had dropped in low gear and would not come out. After 3 weeks the truck was still in the same spot it was left in, they did nothing! My husband called once again numerous times and they said they would call him back, never happened!😡 Absolutely terrible customer service! 1 more week goes buy and a local transmission shop calls my husband and tells him there nothing wrong with the truck, now we are livid. I called Mr Rocky Spence and told him we needed the truck to go to North Ga for Christmas as it has 4 wheel drive! Being it was Saturday he said he would check on it and call me back. I explained to him that no one at that business returned calls! He assured me he had my name and number and would call me back! Never happened. He said the service advisor that took the truck in had been out for back surgery for 2 1/2 weeks! Now how this effects us I have no idea, he is not the mechanic! I asked Mr Spence, so they just let it set and no one covered his paperwork. He was no happy with me, and the feeling was mutual. Monday at 10:00am my husband drove by the transmission shop and pick up his vehicle. Still no call from anyone. I called Dale Earnhardt Jr GMC in Tallahassee and talked to the service manger and he said bring the truck to him as soon as I could and he would at lease diagnosis it. In 40 minutes of arrival he and the transmission mechanic test drove it and we had an answer! Unfortunately the truck could not be driven on Christmas Vacation but they told me to bring it in Jan 2 and it would take 1 week to repair. Gave us a brand new Cadillac SUV to drive. 1 week to the day we received a phone call stating the truck was repaired! This was a one week job that Spence turned into a 5 week nightmare! Will never go there again for any type of service or sales. I also own a GMC vehicle. When the owner doesn’t return phone calls why would their employees! This whole experience was so unnecessary and unacceptable.

Nothing but great experience each and every time I cost. Friendly people and always a smile on their face. They do their best to help anyone.

Customer service and technical staff continue to do an excellent job.

Car shuttered on right hand turns. Steering fluid was added and mechanic checked for a leak. Turn signal bulb was replaced.

The folks at Spence are always helpful, courteous, and professional. They make having your car serviced an enjoyable experience time after time.