Reviews
Quicklane Service
I was very pleased with the quick service without an appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! Thanks for the feedback and strong recommendation!
great services
The service advisor was informative and answered my questions.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. Thank you for your positive review and recommendation of our dealership!
Repair Work
The repair I had done was under warranty / recall and was the same one I had done a year ago - it did not cost me anything but my time. My concern is , will it happen again? While my car was being worked on I rented a vehicle from Henderson. It was very convenient not having to go through a rental agency.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Job
I really appreciate the mechanics and Steve fitting us in on such short notice. I also appreciate the fact that we were not haggled or talked it to more services than we need. It makes us feel that we can trust the work and the workers at the auto shop. I also appreciate the follow up phone call to see how we were doing.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you enjoyed working with our staff, Cherelle. If there is anything else we can do for you, please give us a call.
Satisfied
The service was great and the staff were helpful. The only problem is: it is hard to talk to someone in service department through phone, because no one usually picks up the phone. I have been Henderson Ford costumer for more than 3 years, and I had this problem all the time.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Business
Jessica Iuppo at the Webster location is a great professional dealer who treats her clients with the upmost respect and kindness. Wonderful experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much for the wonderful comments of the team here at Henderson Ford. If you ever need help, just give us a call. Happy motoring!
Excellent Service with a Smile
I bought my Lincoln MKS from Henderson Ford because they are the most friendly and courteous dealership I went too. They also gave me the best deal. I drive 30 miles to service my car for the same reason. I feel their service department is excellent and very knowledgeable and friendly. You are treated like a person not just a number. I truly beleive they care.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service; Excellent Customer Service
I had an excellent experience with my purchase. The team at Henderson worked to get me the car that I wanted and the right price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words and review, Janet. It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied. Happy motoring!
Service
The sales staff as well as the service staff are wonderful. I am having problems with my transmission and the service team are going above what I would expect keeping me informed on my cars progress and making this whole process easy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great deal
I purchased a 2003 mustang mach 1 that someone traded in. Not much of a story to tell. I got a good deal on the car. Only complaint is that they didn't clean the car
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are glad to be a part of your pleasurable experience. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!