24 Ford of Easton

Mike was very easy to work with. love the new texting features

Staff was pleasant and helpful. Survices was fast and prompt

my recall was handled promptly and coordinated with my oil change

I have purchased 3 vehicles from Baystate Ford in Easton. From the best salesman Mike Littlefield, to sales manager, to service and quick lane. I will never buy another vehicle anywhere else. They are professional, and very knowledgeable of their products. I am an extremely happy customer, and recommend this dealership to everyone I know. Thank you for a great customer service, you are the best.

Mike Littlefield, I just wanted to write you a quick note to thank your for your honesty and dedication while selling me my 2014 Ford Taurus Limited car last week. I've always been wary of car salesman, often with good reason, but you've helped to redefine the stereotype. Thank you so much for answering all of my questions honestly, and making my process not as painful as it otherwise could have been. I'm happy with the car I purchased, and I'm not freaking out about the purchase price. That's a pretty ideal situation when it comes to buying a new car, and it's all thanks to you. You can be sure that if I have any friends looking to buy new or used cars in the future, I'll be sending them to Baystate Ford, and telling them to ask for Mike. Thanks again.

I just wanted to write you a quick note to thank your for your honesty and dedication while selling me my 2014 Ford Taurus Limited car last week. I've always been wary of car salesman, often with good reason, but you've helped to redefine the stereotype. Thank you so much for answering all of my questions honestly, and making my process not as painful as it otherwise could have been. I'm happy with the car I purchased, and I'm not freaking out about the purchase price. That's a pretty ideal situation when it comes to buying a new car, and it's all thanks to you. You can be sure that if I have any friends looking to buy new or used cars in the future, I'll be sending them to Baystate Ford, and telling them to ask for Mike. Thanks again.

My wife and I leased a 2015 Ford Focus from Bay State Ford this week. We dealt with the General Manager, Ronnie Eames and Salesman Kevin Hagerty. We had an issue with another dealer regarding a very recently purchased vehicle. The way we were put at ease and taken care of by Ronnie and Kevin was nothing short of amazing. After being told by several other dealers (within 5 miles of Bay State) we were basically screwed and a 5 year lease was the only way out, we walked out of Bay State within an hour with a 3 year lease, $100.00 a month cheaper than the 5 year lease with the same money down! They earned our business going forward. Their knowledge of financing options as well as their knowledge of the product they sell is second to none.

Dealing with Baystate ford in Easton mass was an incredible experience, I have never purchased a car from anyone with that level of professionalism and helpfulness. Ronnie Eames (general manager) worked through our negative equity situation and put us in a beautiful Ford focus that was well within our budget. He was kind and knowledgeable. Our salesman Kevin Haggerdy was fantastic, he made all the paperwork effortless. His knowledge and patience while teaching me the capabilities of our new Ford focus made the whole experience pleasurable, and did everything and a timely professional manner.

Highlights: - Charge $120 for a diags service that the auto parts stores do for free - Service Advisor (Emily) was absolutely no help past reading the words on the paper that the mechanic wrote. - Emily becomes rude to you if you start asking additional questions to try to resolve your issue - Mechanics troubleshooting skills are very poor and can?t determine common root causes - Mechanic goes right for the highest cot repairs instead of low cost resolutions Story: I brought my truck to Baystate Ford?s Service dept because it would stall only when the truck was running hot or in hot weather. I explained all the details to the Service Advisor (Emily) and emphasized 3 times that it only happens when the truck is hot and I very recently had the oil changed in accordance with the mfg instructions. And if the Mechanic needs to reproduce the issue they would need to run it for a while to get the truck hot. I got a call later that day saying the truck?s code was P0022, and the Mechanic thinks there is sludge in the truck causing this code. It would cost at least $600 to start with, to tear down the engine to look for Sludge and other issues. I asked if there were other options for trying to correct the issue and Emily said ?No, the mechanic thinks it?s sludge?. So I politely declined the work and looked up the code to see what it meant and found multiple potential causes: Wiring problems; Failed timing valve control solenoid (stuck open); Incorrect camshaft timing; Continuous oil flow to VCT piston chamber (which is dependent on Oil Pressure). Some of these potential root causes are easily tested or eliminated without needing to tear apart the engine to look for sludge. When I went to pick up the truck I asked Emily if the mechanic checked for these other potential causes. She looked down at the write up paper and said ?the Mechanic said he thinks it?s sludge? So this is where it gets bad. I asked again if the mechanic ever ran some of the simple tests to eliminate any of the less costly potential causes. She just repeated ?the mechanic thinks it?s sludge?. So I said, ?I guess that?s a no then??. I asked why the mechanic didn?t do or even recommend these low cost tests or options and she rudely replied back again ?because the mechanic thinks it?s sludge?. So I asked if the mechanic even test drove it to try to reproduce the stalling issue and she said ?no because the mechanic is pretty sure it?s sludge? with her tone and body language clearly showing that she is aggravated from me asking questions. So I said to her, I still don?t understand why the mechanic wouldn?t try to eliminate the easy stuff, She said ?why would he if he thinks it?s sludge?? So I said back, a good mechanic eliminates the easy low cost stuff first. Then she rudely replied ?So now my mechanic is a bad Mechanic?. Now she was putting words in my mouth and abandon all sense of customer service. So I left. I took my truck to another Mechanic who suggested an oil additive to increase the thickness of the oil because there wasn?t enough oil pressure during hot weather. It cost me $10 for the additive and it made the stalling issue go away completely. This was a very simple fix rather than to tear apart my engine looking for sludge which definitely was NOT the cause but definitely would have been the most costly way to try to fix a simple stalling issue. Lesson learned: Don?t go to Baystate for repairs. Have the Auto Parts store read the codes for FREE instead of wasting $120 dollars for a Baystate Ford Mechanic to do the same thing. Then ask a small garage mechanic for advice. Guaranteed they won?t be as rude or unhelpful as Emily was. And guaranteed they won?t try the most costly repair before eliminating the easy stuff.

The dealer I went to was Chris who was polite, professonal, and got me a great deal.