Reviews
Erin was great!
Erin was great! She kept me informed on the repairs, got me a loaner for the day, and even noticed my birthday was approaching and asked if I wanted to cash in my free detail. Such a nice surprise!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stevenson Lexus dealership customer service has
Stevenson Lexus dealership customer service has deteriorated significantly over the last 5/6 years. We brought our 2020 450h in for the 30k service. It should have taken 2 hours. Instead it was an all day process. The most frustrating aspect was an inability to communicate with our representative to get an ongoing status if the car throughout the day. The Cisco call system does not work effectively. John Luna did the best he could but the AI enhanced system that has been installed is a joke. Finally, with only 27k miles on the car, we were told our brakes,rotors had to be replaced. The previous 2012 450h we owned (our son has it now) has over 100k miles and still has the original brakes. The previous high standard of Lexus is falling. We are rethinking our future car purchases.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing this thoughtful feedback. I’m very sorry to hear about the decline in your recent experience. This is not reflective of the level of care and transparency we strive to provide to our guests. I appreciate you acknowledging John’s efforts, and I’ll be sure to share your comments with our leadership team so we can address both the communication system and service consistency concerns you mentioned. If there’s anything you’d like to discuss further or if you’d like me to review your service details directly, please contact me anytime. - William Johnson III, General Manager, (303) 277-9339
Experiences was as expected would go back again need to
Experiences was as expected would go back again need to add more words to this so I?m making a run on sentence despite the review I wanted to leave
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We always appreciate positive reviews! Thank you, and happy motoring!
Phoenix was so pleasant & informative throughout the
Phoenix was so pleasant & informative throughout the visit. He kept me updated at all times!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Erin was fantastic to work with and appreciated the
Erin was fantastic to work with and appreciated the updates by the technicians throughout the process
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service from my service representative Kevin.
Excellent service from my service representative Kevin. He listened to me and addressed my concerns, particularly about how long my vehicle needed to be at the dealership. He was always pleasant and even gave my windshield a second wash because it had rained.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
John Luna did a great job very detail oriented And
John Luna did a great job very detail oriented And responsive. Excellent communication skills and follow up I always tell my friends what a great job he does
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bobbi Lowry Bruce Salter, we are delighted to see this rating! Have a great day!
Kept me informed and provided a detail of the required
Kept me informed and provided a detail of the required service. I did not feel pressured into additional service. The service advisor was very professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We always appreciate positive reviews! Thank you, and happy motoring!
I went to Stevinson Lexus of Lakewood to get a quote on
I went to Stevinson Lexus of Lakewood to get a quote on new tires. Not only were they less expensive than Costco or Discount Tire, they took care of my needs immediately. Blake Horn was my Service Writer and exceeded my expectations throughout the whole process! I?ll continue to go back to Stevinson Lexus for all my service and new vehicle needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
My service representative Phoenix and mechanics took
My service representative Phoenix and mechanics took great care of my car’s oil change and inspection list.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair