Corwin Ford Republic

I strongly recommend purchasing your vehicle somewhere else. Our experience with this dealership has been a series of problems beginning before we even drove our vehicle off the lot, and I deeply regret doing business with them. Before taking possession of the vehicle, we had to argue with the dealership over something as basic as replacing a defective front light bulb. In hindsight, that should have been our warning about how problems would be handled. More seriously, we were specifically told that the vehicle’s rear entertainment/DVD system worked. It did not. This was a feature we expected to be functional when we agreed to purchase the vehicle, only to discover afterward that what we had been told was simply not the reality. We are now dealing with yet another issue involving the registration and approximately $740 in unexpected costs. There are questions about what was communicated and how the registration portion of this transaction was handled, and at this point I am not willing to simply accept another unpleasant surprise without having the transaction reviewed. I am therefore making a formal complaint to the Missouri Department of Revenue regarding the title/registration portion of this sale and providing the relevant documentation so the matter can be reviewed through the appropriate channels. This isn’t about expecting a used vehicle to be flawless. Used vehicles can need repairs. A bulb can burn out. Equipment can fail. This is about trust. When someone is making a purchase worth thousands of dollars, they should be able to rely upon the dealership to accurately represent the vehicle and clearly explain what the customer is—and is not—paying for. Our experience has repeatedly left us questioning information we were given during this transaction. If you’re considering purchasing a vehicle here, my advice is to verify absolutely everything yourself. Test every feature before signing. Get every promise and representation in writing. Read every document yourself. Ask specifically who is responsible for taxes, title and registration and exactly how much you will owe after leaving the dealership. Do not rely solely on verbal assurances. Had we known before signing what we know now, we would have taken our money somewhere else. I sincerely wish we had. The vehicle was purchased under Matthew Long The dealership already has our contact information from the transaction and is welcome to contact us directly if they wish to resolve these issues. I will update this review with the dealership’s response and, where appropriate, the outcome of the Department of Revenue complaint.

I got a good value on the truck that I purchased. [Hail Damage Discount]. They were asking for a Nonrefundable ‘Deposit’ prior to submitting a Contract; which I did like, nor did I pay!

My daughter took in her 17 Ford Fusion for repairs under an extended warranty because the speakers in her 17 Ford Fusion were not working. Of course, 5 minutes after she picked up her Fusion, she called and said her speakers still don't work. You'd think we'd be mad, right? Well, no, because I called Service Advisor Michael this morning. He was kind, compassionate, understanding, listened, apologized, and assured me he will handle the repairs and get with the tech. Things happen in life, but it's how people react when the things happen that tells the true story. Michael is a calm, amazing, true professional who will listen and get things handled! I wish I could tag Michael in this review, but his profile is not listed under the service staff.

Made an appointment to go look at a truck. I live 60 miles from there. They sold the truck from underneath us right before we got there

We had a great experience buying my Ford Bronco. Dakota is a fantastic salesperson to work with.

Chance was absolutely awesome from start to finish when I traded in my old car and purchased my newer used Toyota Corolla

Chance the salesman was very knowledgeable and a big help even after the fact of some stuff I needed done to the vehicle he's trying to get it taken care of price was good on the vehicle

I had a discount coupon for $30 off a oil.change, 15% off for recommended brake flush & injector cleaner . Total bill only had $ 64 dollars off. I calculated the discount should have been around $120 off or close . Not happy

1-Star – They Got Me: False Gold Certified Claims on My 2024 Mach-E Premium I purchased a used 2024 Mach-E Premium from Corwin Ford Republic that was listed and represented as Ford Gold Certified. Three different salespeople assured me it was Gold Certified and that I would receive the full 12 month/12,000 mile warranty. The finance manager confirmed the same thing and even tried to sell me an additional extended service plan on top of it. After the deal was done, they filed the vehicle as Ford Blue Certified with only a 90-day warranty. I overpaid significantly for what I believed was a Gold Certified vehicle. It appears they filed it as Blue Certified specifically to avoid paying Ford for the Gold Certification so the dealership could pocket the difference. I am still within my 14-day return window, but they are now telling me a return is not possible. This is blatant misrepresentation and deceptive practices. Do not trust what Corwin Ford Republic tells you — get everything in writing and verify the certification directly with Ford before buying.

I have had my truck there 4-5 times and it’s still not fixed.