Killeen Certified

Recently went to this dealership for 4 tires to be replaced. After accepting out the door billing quote which was to include all parts, labor, taxes, disposal, mounting and balancing fees, tires hazard and uthorization of work they add additional charges for unspecified shop fees which were not provided in original billing. Instead they wait until it's time to pay to let you know they have add extra charges for mysterious shop charges 117 dollars. Such a deceitful and dishonest practice. Customers beware. Management and team should be ashamed.

First and foremost, I strongly advise against visiting this dealership. Recently, we had a rather unpleasant experience scheduling service for one of our vehicles. My spouse took in his Mustang GT premium two-series, V8 manual. The first red flag should have been when their technician was way too eager to take it for service. He exclaimed, “Oh me, me, me!” as he took it in. You could hear high revs that were unnecessary for driving around to the service area. They offered my spouse a loaner vehicle, which was a base-looking GT V6 automatic. However, they had a contract stipulating that the vehicle should be returned with a full gas tank, cleaned, and vacuumed. While I understand the need for gas replacement, this dealership doesn’t operate like a high-end luxury dealership. Those that do don’t typically have such strict contracts when providing complimentary loaner vehicles to their customers. To make matters worse, when we received our vehicle, the cabin camera was disconnected. There’s absolutely no logical reason to do this unless you’re planning to engage in illegal activities, such as racing. Additionally, our vehicle comes equipped with a full-screen digital tachometer. The digital gauge cluster had been changed from its original display to one that specifically shows when the vehicle is being redlined. Furthermore, the mileage on our vehicle didn’t add up. It had over 20 miles unaccounted for, which was not part of the routine diagnostic procedure when it was in their custody. The day we received notice that our vehicle was ready for pick-up, my spouse noticed the check engine light was on upon starting it at 5 a.m. We honestly didn’t think anything of it because it’s a loaner vehicle, not ours. When returning the loaner, my spouse cleaned it, vacuumed it, washed it, and filled the gas and even went as far as to put that xxxx thing in our garage, which it didn’t even deserve (as I am certain ours wasn’t in the garage at the dealer). My spouse only took this loaner to and from work to home. Saturday this vehicle exchange took place, and our vehicle was picked up. Then come Tuesday, we received a call from a representative at the dealership, who had the audacity to accuse my spouse of damaging the engine of the loaner and filling it with incorrect fuel. They did not do their research prior to calling us; they did not have any evidence or fact-checking prior to calling. They simply formulated an accusation that was baseless, insulting, and unacceptable. They requested that any damages to the vehicle, as a result, were going to hold us liable for paying for it. Well, we all know that didn’t happen and wasn’t going to go well for them. We had evidence that the check engine light was triggered and initiated prior to fueling it up. We also gave them a receipt showing the time the gas was also filled, proving that incorrect gas was not a result of the engine light being triggered. I would like to also add that the gas station didn’t sell the type of gas that the dealer accused us of. The representative accusing my spouse of damaging the vehicle said they would then show their technician the receipt and get back with us. They called us yesterday afternoon, and we never heard back from them after that. The only phone call we better ever be receiving is a F****** apology from that dealership. It was unprofessional and inappropriate for them to contact us with accusations of damaging their vehicle. We have absolutely no reason to damage a loaner vehicle that isn’t even remotely close in value to our own vehicle. We would have nothing to gain from that, so I feel that this situation as a result is a scam and a way for some dealer to weasel and con some sort of compensation on a lemon loaner vehicle or personal gain. This dealership is crooked and unprofessional and should not be doing business. Therefore, we will no longer be doing business with them.

Randamas is the best! Thanks for my new car and all your dedication hard work in making this happen You were so incredible ,to explain every detail and Questions. Maria

Good Afternoon, I would like to thank Christal Ishmael ( Killeen Ford Service Center) for giving great customer service, for my car repair diagnosis assistance. Thank you for your service! Mrs. Whipple

I checked my truck in for oil change and tire rotation. The lady walks up to my truck with an attitude. I’m sitting in the waiting area she comes over with more of an attitude and states they not going to be able to rotate my tires. I asked why and she states my wheel locks key not in the truck. I asked how was it done last time and she stated she don’t know and they not able to do it. This was at 10am and it’s now 1:30pm. I asked what’s the holdup and they states something wrong with my paperwork from the technician. There is no way I should be here for 3 hours and my truck been on the ready line for 45 minutes now.

They refused to give any pricing information over the phone or text. Drove over an hour to find out they have a $3495 addendum added to all truck online pricing once you get there. I’m also told by others that if I had agreed and made it to financing, they have numerous other required add-ons. Very deceptive!

The best thing I can say about Killeen Ford is that they have discovered time travel - they are committed to selling cars in the same way the business was done when Bill Clinton was President. I did not end up buying a car that was exactly what I was looking for based on these behaviors. First thing - the price advertised on their website is NOT the price. They add window tint, some windshield coating and an “installed GPS”. The unit I was interested in purchasing has both onboard navigation and an onboard 4G modem, plus uses CarPlay or Android Auto. So, just what “installed GPS” is it they’re speaking of. More important than that, if you don’t use their financing, they increase the price of the car - in my case, I was quoted a $3000 markup for coming in with my pre-approved credit union loan. Second thing - their entire sales model is “you’ll do what we want, even if we don’t tell you what that is up front”. There is no negotiating. Any expectation you may have about what the best price is for you is irrelevant and wrong. Check out their Yelp and BBB reviews from other people - the consistent comments are that communication is very poor, and service jobs take much longer than promised, and are not always fully performed. This is a cultural problem with this store; “May the Buyer beware”. And, if you do move forward with trying to buy a vehicle from this store, be sure to keep the complaint forms for the Consumer Financial Protection bureau, the Federal Trade Commission, the Better Business Bureau of Killeen and the Texas Attorney General and Texas DMV handy.

Internet price is a hoax. Dealer and finance discounts vanished. Received emails from two from dealership about my bad experience and I emailed the issues and how they could be resolved and was ignored. The last straw was sitting at the dealership for three hours waiting for someone to find the second key. Should have read other reviews and I wouldn’t have made the trip. Also filled out review from Ford and got no response. Killeen Ford is in business to prey on the soldiers from Ft. Cavazos and Ford leaves them alone.

This was easily one of the worst car-buying experiences I’ve ever had. The financing process felt deliberately confusing. The numbers kept changing, and every time I asked for a clear breakdown, I got vague explanations instead of straightforward answers. Some fees were never clearly explained upfront. When I questioned it, I was met with attitude instead of transparency. The staff’s behavior made it worse. Friendly at first — until I pushed back. Then the tone shifted completely. Suddenly, I was treated like I was being difficult just for wanting clarity on what I was paying for. I was pressured into accepting terms that weren’t properly explained. Buying a car should feel straightforward and professional, not stressful and uncomfortable. If you care about clear financing, honest pricing, and respectful treatment, I’d strongly recommend shopping elsewhere.

From the time my wife and I arrived at the dealership, we were greeted by Jada S., a true professional. Answered every question about the Ford Maverick. She truly new about the vehicle. What a great young lady she was in our buying experience.