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Ourisman Ford of Manassas

(565 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday 12:00pm–5:00pm Closed
New (855) 865-4618 (855) 865-4618
Used (866) 347-8096 (866) 347-8096
Service (855) 349-6068 (855) 349-6068

Reviews

(565 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman Ford of Manassas from DealerRater.

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Emily is service did a great job getting my car back on...

Emily is service did a great job getting my car back on the road quickly. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Quick service, great manager, concerned about the...

Quick service, great manager, concerned about the customer! I have servicing my car here for ten years. They will go the extra mile to ensure you are satisfied!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Keith was great. He was super funny and I never felt like...

Keith was great. He was super funny and I never felt like we were pressured at all which can be a problem with some people. I felt like I got a fair price but it also wasn’t a steal either. Over all I had a good experience. I would definitely shop at Battlefield Ford again especially if I got to work with Keith.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I really don’t recommend

I want to make everyone aware. DO NOT BUY used cars at this dealer. I bought a very expensive used truck and guess what, they played dumb with me. I bought a truck and the heater is not working I asked them several times until I heard that they are not responsible, my loss.... over 2k that fixed. Did not passed MD inspection because 6 tires wasn't good, over $1,500 and they said it's not they are not responsible because those tires were good to pass in VA Inspection, like really??? Shame on them... I DO NOT RECOMMEND THEM. They don't care about customers, all they want is to make money and once you drive away it's your loss. Save your time and money and go to other dealer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Alexsandro we are sorry you feel that you had this experience at our dealership. We always strive to provide a 5 star experience. Speaking with our preowned team and looking through the records we see that you purchased an AS IS preowned commercial vehicle. Our team informed you of this during your shopping process and when buying the vehicle.

Highly recommend this dealership for all your service and...

Highly recommend this dealership for all your service and sales needs. I have purchased 5 cats through out the years. We service all our cars with Battlefiled Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Kathleen thanks for the 5 star review and your feedback of all the experiences you have had at Battlefield Ford Manassas. We appreciate you as a loyal customer and look forward to continuing to serve you in the future!

Excellent, Reliable, Trustworthy Service

Overall customer service was great. Special shout out to Ty for going above and beyond to ensure the repairs were done right! I would definitely recommend this shop for your vehicle service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Recall

Dropped my truck off, received a ride home and then called when completed. Shuttle picked me up within minutes. The appointment went flawlessly. Highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Terrible Dealership/Management

Battlefield is a terrible dealership that does not care in the least about their customers. We purchased a new truck at this dealership and have nothing but problems since the day we purchased it. The Sales Manager is a jerk who will not give you the time of day and his staff acts just like him. Never again will we purchase a car from this dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Muhammad was a great dealer. He helped answer all my...

Muhammad was a great dealer. He helped answer all my questions and provided amazing service. I enjoyed my time there and overall had marvelous service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5 star review and your feedback of purchasing a preowned vehicle from Muhammad. Muhammad really enjoyed working with you through out your experience here. We appreciate your business and look forward to providing your new vehicle service in the future. If you ever need anything let us know!

Customer

I purchased a used vehicle from them which included getting my first oil change for free. I’m happy to say that when the time came they not only did my oil change to the manufacturer’s specs but also included checking for any recall issues, multipoint inspection and tire rotation all for no additional cost! The service was prompt and the waiting area was clean and large enough to accommodate service customers waiting for their vehicles while practicing social distancing. Thanks Ruben, David and Ty!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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