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Killeen Volkswagen

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (98 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (98 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Killeen Volkswagen from DealerRater.

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Professional, knowledgeable, and patient!

Professional, knowledgeable, and patient! I was fortunate enough to get Brandon as my salesman! He listens and will do his level best to get you into the vehicle you want!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Worst experience ever!

Worst experience ever! Do not attempt to buy a vehicle here go to any place but here. General Manager sucks and he is arrogant. They dont care about you, only about them. Typical crappy business!!! Please do not buy here!!! Thank me later

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly and welcoming environment.

Friendly and welcoming environment. Staff ( J. Castillo and S. Duran ) were very attentive to our needs and concerns. Liked the teamwork ambiance of the staff. Look to doing business in the future with these people. Tony and Velda

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Friendly and knowledgeable and a gd atmosphere!

Friendly and knowledgeable and a gd atmosphere! Dealt with:Mr.Alexander,Mr.Duran and Mr.Castillo

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great customer service.

Great customer service. They listen to your concerns and answer the questions you have. The place was clean. Nice environment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very professional and courteous group that work at

Very professional and courteous group that work at Killeen Volkswagen whether in the service department, car sales and finance manager.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The dealership had a pleasant feel to it.

The dealership had a pleasant feel to it. The people working at Killeen Volkswagen were friendly, knowledgeable, and helpful. We were comfortable taking our time to work with our sales rep and staff members to choose just the right vehicles that we feel was tailored to our needs. Every question we had was answered immediately. This built trust and confidence that we were at the correct dealership to purchase our Volkswagen. The showroom had an array of vehicles that we viewed and even sat in. These vehicles were perfectly detailed a real plus when purchasing a new car. By the time we purchased from the rep we felt comfortable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This dealership was great.

This dealership was great. I highly recommend buying from them. Alen the Manager, Tony in Sales and Jerica in Finance were awesome to deal with. Thanks again for making our car buying experience a great one, we will be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Killeen Volkswagen made my purchasing experience so quick

Killeen Volkswagen made my purchasing experience so quick and pleasant. The staff provided excellent customer service and I didn’t feel rushed through the process. I definitely recommend them. Thank you Stephen and Jerrica for my making my brand new Volkswagen purchase the best experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great buying experience from start to finish with an

Great buying experience from start to finish with an exceptional staff. Will definitely do business with Killeen Volkswagen again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.