Paradise Chevrolet

Drop off of vehicle went well. Shuttle service was excellent. Missed call from service writer when vehicle was ready was on another call. Called back left message no call back. Waited an hour and half finally got a friend to drive me to dealership. Service writer not available was told to go to cashier to pay. I was paying with GM card points cashier could not get system to work only one cashier working. Told to take care of other customers I would wait. I finally called the GM rewards help center and they helped the cashier navigate the situation properly.Paperwork completed marked paid but cashier didn’t have the key fob. Was sent to service writer area my writer not available. Asked another service writer about my key and he had a lot person find it on the board I got my car drove home. Got call from service writer hours later to say my call was ready. Yes I have already picked up my car .Service writer asked about payment was told it was paid. Service writer calls the next week questioning the payment can’t find paperwork or computer validation.I checked my rewards account and money was removed for payment. Service writer calls again still questioning payment this 10 days after payment Offered GM rewards customer service number. Checked my points later that day and found I had been charged twice for the same repair. Called GM rewards they said yes points were taken off on the 21st and again on the 31st . The 31st by the service writer. Points were restored after customer service contacted the dealership that I had been double charged. I called the dealership to complain to management but was denied. Service writer called I relayed disappointment and that I wished to talk to upper management. Got a call from someone who said he is the service manager? Promised my next oil service would be on the dealership. Right!!

In January of this year, I was hit in an intersection and my 22 Blazer deemed a total loss. At the time of purchase, I had also purchased an extended warranty up to 54K miles. At the time of the collision, the odometer was 26,700 miles, leaving much of that warranty unused. After 3 months of GM Protection and Paradise Chevrolet deferring to the other for a prorated refund, both entities refusing, a complaint was filed with the state Insurance Department and the Better Business Bureau. It still took a while to get someone's attention from this dealership. The only call I got from them was a message left as a transcript on my phone when it screened the call that said "Paradise Chevrolet," followed by a 28 minute dialogue this guy was obviously having with someone else but leaving it all on my phone, the F word tucked in frequently. While I've really liked the service dept, from the associates to the techs, I definitely, won't buy there again or have a car serviced there. This has been an unnecessary nightmare. I bought another Blazer from another dealership. Whenever I see that Paradise logo going forward, I'll only think of this and my stomach churnes.

They were great to follow up with my search for a Ram truck unfortunately I found one closer to my home area the only problem I having with the dealer is that truck that I bought can pass smog due to cars computer monitors are not ready.

I drove over 6 hours to pick up my truck, and after working with Rob, I can honestly say I would have driven 12 hours if I had to. Working with him was unlike any car-buying experience I have ever had. Rob’s speed, attention to detail, customer service, honesty, and communication are truly world-class. From the beginning, we talked through the numbers clearly, and he gave me the best deal without any games. He was straightforward, transparent, and most importantly, he kept his word. During my search for the right vehicle, I came across a lot of shady dealerships that changed numbers, added hidden fees, and made the process frustrating. Rob did none of that. He was honest from start to finish and delivered exactly what he said he would. That level of integrity is rare, and it made all the difference. I would highly recommend this dealership to anyone serious about buying a vehicle, and I strongly recommend asking for Rob specifically. I will absolutely be telling others to check this place out.

Quick complete services with added coupons for prices and very friendly I would recommend to my friends and family

Not the best customer service and repair took way longer then expected. Very upsetting. DISAPPOINTING

We had a great experience at Paradise. Because of our schedule we had very little time left in the day (Sunday) to conclude the deal, but Dan and Ed and the rest of the team made the process easy. We got a great deal, and my son has his first car! Friendly and knowledgeable staff that were helpful and didn't try any pressure tactics or B.S. I would recommend Paradise Chevrolet to everybody.

I had an outstanding experience with Edward and other employees. Paradise Chevrolet was quick to deliver the car to me.

Amazing service, I couldn’t have asked for anyone else to take care of me. They even were able to get me free delivery while being 600 miles away. You can’t beat that!!!

Only stopped by the dealership for a few minutes a couple of weeks ago Pryor to the purchase, it was a quick visit, afterwards I staid in touch thru the website and decided to follow up.