Reviews
We had a great experience purchasing our new 2026 Mazda CX-50. Skyler was extremely personable and made the entire experience quite enjoyable!
We had a great experience purchasing our new 2026 Mazda CX-50. Skyler was extremely personable and made the entire experience quite enjoyable!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful to hear Skyler made your new Mazda CX-50 purchase so enjoyable. We hope you enjoy every drive in your CX-50. Thank you for choosing Mazda. Ashley Buzzelli - General Manager - 614-383-4401
Phenomenal. Personal. Professional. Fast. Easy. We had a phenomenal experience, John was amazing! He made the entire process personal, he was super professional, it was fast and easy! I've never felt more seen and heard as a customer. I felt like an actual person rather than just another number coming to buy a car.
Phenomenal. Personal. Professional. Fast. Easy. We had a phenomenal experience, John was amazing! He made the entire process personal, he was super professional, it was fast and easy! I've never felt more seen and heard as a customer. I felt like an actual person rather than just another number coming to buy a car.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s wonderful to hear that John made your Mazda CX-90 purchase so personal and efficient. Thank you for sharing your experience, and we look forward to helping you with your Mazda in the future. Ashley Buzzelli - General Manager - 614-383-4401
Great Alway get the best service Ron is the best always great service attention to detail
Great Alway get the best service Ron is the best always great service attention to detail
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Germain Mazda West! Ashley Buzzelli - General Manager - 614-383-4401
Ron rocks
Always very polite, explains everything including the video taken of the service dept, invites us to have coffee snacks.
Always very polite, explains everything including the video taken of the service dept, invites us to have coffee snacks.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re delighted our team’s courteous explanations and video walkthrough made your visit clear. It’s a pleasure to offer coffee and snacks while your Mazda is in service. Thank you for the five-star rating! Ashley Buzzelli - General Manager - 614-383-4401
Quick and efficient. Buying a car and the negotiations that go along with it are still one of the hardest parts about being a female
Quick and efficient. Buying a car and the negotiations that go along with it are still one of the hardest parts about being a female
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much, Jennifer, for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Ashley Buzzelli - General Manager - 614-383-4401
Skyler was fantastic and showed me all details of the car during and after the sale. Go Skyler!!! Love my new red Miata!!!
Skyler was fantastic and showed me all details of the car during and after the sale. Go Skyler!!! Love my new red Miata!!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s fantastic to hear that Skyler walked you through every detail during and after your purchase. Congratulations on your new red Mazda Miata, and we hope it brings you many enjoyable drives. Ashley Buzzelli - General Manager - 614-383-4401
Fast and well trained staff. Very nice and friendly staff. Clean and comfortable waiting area.
Fast and well trained staff. Very nice and friendly staff. Clean and comfortable waiting area.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s wonderful to hear our team provided efficient, friendly service and that you enjoyed the clean, comfortable waiting area. We’re pleased your used Mazda purchase met your needs. Thank you for sharing your feedback and we hope to see you again soon. Ashley Buzzelli - General Manager - 614-383-4401
The team went above and beyond ro make this an easy, pleasant experience. I've learned this is the case at Germain Lexus and Toyota dealerships but I was pleasantly surprised to have the same e percent with the purchase of a non-luxury vehicle. Kudos to this team!
The team went above and beyond ro make this an easy, pleasant experience. I've learned this is the case at Germain Lexus and Toyota dealerships but I was pleasantly surprised to have the same e percent with the purchase of a non-luxury vehicle. Kudos to this team!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
How wonderful to hear our team made your Mazda purchase smooth and enjoyable. Cameron and the crew will be thrilled by your praise. We appreciate your kind words and look forward to assisting you again. Ashley Buzzelli - General Manager - 614-383-4401
Just moved to the area, and this was our first service appointment. Will continue in the future. Excellent job.
Just moved to the area, and this was our first service appointment. Will continue in the future. Excellent job.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Welcome to the area and thank you for choosing us for your initial Mazda CX-5 service. We’re pleased to hear everything went smoothly. We look forward to assisting with your vehicle’s future maintenance. Ashley Buzzelli - General Manager - 614-383-4401
John was very nice, polite and helpful. I live an hour and a half away. My issue is with the vehicle. In less than 24hrs my neither turn signal works, my brights don't work, my check engine light came on today, and my rear drivers break light doesn't work. I've only driven this vehicle 3x since yesterday!
John was very nice, polite and helpful. I live an hour and a half away. My issue is with the vehicle. In less than 24hrs my neither turn signal works, my brights don't work, my check engine light came on today, and my rear drivers break light doesn't work. I've only driven this vehicle 3x since yesterday!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
Tarra, thank you so much for bringing in your vehicle to get a loaner and allowing us to fix the issues you are experiencing! We are working diligently to get your vehicle back to you ASAP in working order! We are very sorry that this happened, and we are happy to remedy this for you. Thank you for choosing Germain Mazda West - we appreciate your business! Ashley Buzzelli - General Manager - 614-383-4401