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Friendly Honda

(143 reviews)
Service hours: 8:00am to 5:00pm
View all hours
Service
Monday 7:00am–8:00pm
Tuesday 7:00am–8:00pm
Wednesday 7:00am–8:00pm
Thursday 7:00am–8:00pm
Friday 7:00am–6:00pm
Saturday 8:00am–5:00pm
Sunday Closed
2021 consumer dealer award
View 3 awards
2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(143 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Friendly Honda from DealerRater.

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Dissatisfied

Bought a 2018 Accord from this dealership and it was at the service department for at least 30 days. Multiple problems and even had to be towed there !!! I have never experienced anything like this. After 4 months of torture I sold the piece of junk !!! I will never step foot in this dealership ever again . They acted like this was normal and that I shouldn't be upset !!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Fantastic sales Team!

Paul Hoffman and Tyler Stockfield where amazing. We had some issues with our titles after my spouse refinanced one of our cars and accidently gave the wrong vin#. That causes quite the dilemma when trying to buy a new car. Paul worked very hard to help us resolve this issue which went on for several months due to the lending institution as they kept dropping the ball. Tyler helped me find the right car when all was said and done. Both worked very well as a team. We have been buying from Friendly Honda since the mid 90's. we will never go anywhere else as long as professional folks of this caliber work for Honda, we will continue to buy from this great dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Love my new HRV

Great buying experience at Friendly Honda. Justin was our salesperson and Brian in finance both went out of their way to make sure we were happy and comfortable with buying our new HRV. The car itself is a beauty and has so many features to make it truly a great car to drive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Friendly Honda rocks.

Fantastic. Really worked with me to get things set up quickly as possible and got me hooked up with a recall repair on my wife's car when I picked up my new one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Top Notch Dealership

I was referred to Friendly Honda by a friend in 2002 and without hesitation became a customer. I just purchased my third CR-V from this dealership. The total experience is nothing short of perfection from the moment you make your vehicle selection to the day you trade it in for a new model. The overall customer care, knowledge and attentiveness goes way beyond what one would expect. You actually feel that you have become part of a family that takes the best of care of your needs and of course your car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Friendly Honda: Solid Reputation for a Reason

I purchased a pre-owned 2013 Honda Civic from Friendly Honda around New Year's. It was my first transaction with the dealership AND my first purchase of a Honda. Leading up to the deal, I was a die-hard Subaru owner. What got me? Friendly Honda's reputation and the stellar ratings of Honda vehicles. After purchasing a vehicle from Friendly Honda, I must say that my experience with the staff (especially Kasie) was unparalleled for access, friendliness, and assistance. Employees there received me with smiles every time I visited, and I remember Kasie even calling me once after business hours in order to help resolve questions for me. In addition, the Friendly Honda Rewards package is AWESOME! It's a bargain to get so much added value from the dealership, and I look forward to my first maintenance visit this May. In closing, run a Google search on Friendly Honda. Check out the stars and number of reviews. I can faithfully say that the company deserves that standing every day by working as hard as they do for customers like me. As I said earlier, I was attracted to Friendly Honda because of their reputation. Now that I have bought from them firsthand, I look forward to many years as a loyal customer (including my next car purchase).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fantastic job with my new Honda Civic!

Chaz Goodman and the staff of Friendly Honda did a fantastic job helping me buy my new Honda Civic. Chaz was courteous, honest, efficient and seemed to genuinely care about making sure that my experience was as smooth and positive as possible. They gave me a great value for my trade-in, handled all registration and paperwork and had me driving out with my new car really quickly! I highly recommend Friendly Honda to anyone looking to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience

Our good experience started when we inadvertantly walked into the wrong building at the dealership. We were courteously greeted and advised we were in the wrong place to actually purchase a car. The dearlership owner came out of his office and graciously offered to escort us to the correct place. In route we relayed a negative experience from a previous visit to the dealership. He indicated he would look into it and did, while we were still there, and came back to us to advise us of the resolution. The sales consultant we were assigned to was very personable, knowledgeable, helpful and efficient. We never felt any pressure to make a purchase quickly so he could move on to the next customer. He never once made us feel pressured or as if we needed to hurry through the process of test driving various cars or making the purchase/no purchase decision. Additionally, the Business Manager, who assisted us with finance arrangements and service/maintenace agreements, was also personable, efficient and effective. Both of these individuals were a pleasure to work with and, we are very happy with the Honda Civic Hatchback we purchased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Bruce was great again !

This was our third Accord from Friendly Honda all from Bruce Heron. He is not a typical car salesman. No pressure and a good sense of humor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Friendly Honda in Poughkeepsie

I went to a few places but friendly Honda was by far the best place with excellent customer service. The whole experience was quick and easy once I chose the car I want, which my salesman Dane was great with explaining the car technology to me. I would highly recommend this place and look forward to returning here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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