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I was referred to Friendly Honda by a friend in 2002 and without hesitation became a customer. I just purchased my third CR-V from this dealership. The... total experience is nothing short of perfection from the moment you make your vehicle selection to the day you trade it in for a new model. The overall customer care, knowledge and attentiveness goes way beyond what one would expect. You actually feel that you have become part of a family that takes the best of care of your needs and of course your car!
I purchased a pre-owned 2013 Honda Civic from Friendly Honda around New Year's. It was my first transaction with the dealership AND my first purchase... of a Honda. Leading up to the deal, I was a die-hard Subaru owner. What got me? Friendly Honda's reputation and the stellar ratings of Honda vehicles. After purchasing a vehicle from Friendly Honda, I must say that my experience with the staff (especially Kasie) was unparalleled for access, friendliness, and assistance. Employees there received me with smiles every time I visited, and I remember Kasie even calling me once after business hours in order to help resolve questions for me. In addition, the Friendly Honda Rewards package is AWESOME! It's a bargain to get so much added value from the dealership, and I look forward to my first maintenance visit this May. In closing, run a Google search on Friendly Honda. Check out the stars and number of reviews. I can faithfully say that the company deserves that standing every day by working as hard as they do for customers like me. As I said earlier, I was attracted to Friendly Honda because of their reputation. Now that I have bought from them firsthand, I look forward to many years as a loyal customer (including my next car purchase).
The staff at friendly have been nothing but outstanding! this week will be the 30th honda purchased from friendly!!! I send all family, friends, basically... anyone who will listen. You may not even like the honda line but i guarantee after sitting with the friendly (literally) staff you WILL WANT ONE
This is a delayed reply to your excellent review, but I wanted to thank you for sharing. We hope you're still satisfied with your vehicle and relying ...on us for Service!
Chaz Goodman and the staff of Friendly Honda did a fantastic job helping me buy my new Honda Civic. Chaz was courteous, honest, efficient and seemed to... genuinely care about making sure that my experience was as smooth and positive as possible. They gave me a great value for my trade-in, handled all registration and paperwork and had me driving out with my new car really quickly! I highly recommend Friendly Honda to anyone looking to purchase a vehicle.
Our good experience started when we inadvertantly walked into the wrong building at the dealership. We were courteously greeted and advised we were in... the wrong place to actually purchase a car. The dearlership owner came out of his office and graciously offered to escort us to the correct place. In route we relayed a negative experience from a previous visit to the dealership. He indicated he would look into it and did, while we were still there, and came back to us to advise us of the resolution. The sales consultant we were assigned to was very personable, knowledgeable, helpful and efficient. We never felt any pressure to make a purchase quickly so he could move on to the next customer. He never once made us feel pressured or as if we needed to hurry through the process of test driving various cars or making the purchase/no purchase decision. Additionally, the Business Manager, who assisted us with finance arrangements and service/maintenace agreements, was also personable, efficient and effective. Both of these individuals were a pleasure to work with and, we are very happy with the Honda Civic Hatchback we purchased.
This was our third Accord from Friendly Honda all from Bruce Heron. He is not a typical car salesman. No pressure and a good sense of humor.
I went to a few places but friendly Honda was by far the best place with excellent customer service. The whole experience was quick and easy once I chose... the car I want, which my salesman Dane was great with explaining the car technology to me. I would highly recommend this place and look forward to returning here.
This is the fourth Honda my family has purchased, the last two through Justin Tomasulo. Justin was great. He answered all my questions and was extremely... patient with me while I chose the color combination I wanted! He drove my husband and I around the lot till I found the right one- Cosmic blue metallic with grey interior. He made the buying process easy and I love my car! Thank you, Justin!
Bruce Heron was a very nice salesman . Id buy from friendly again , no rush and he was a great help .
I took my CRV for regular maintenance and was approached by Rose Cybulski the Upgrade Specialist after checking in. She politely asked if I was interested... in upgrading my present CRV. She explained in detail the advantages of an upgrade since my car was in demand. I was impressed by her knowledge, patience, and the canny ability to steer me to the new car section (great psychology) without being pushy. Honda made an excellent choice in hiring Rose. Give this young lady a raise!!!