Reviews
Making an appointment was easy and the service Courteous, quick: and will be returning again for another appointment.
Making an appointment was easy and the service Courteous, quick: and will be returning again for another appointment.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us! We are thrilled to hear that everything from booking your appointment to the service itself was seamless and speedy. We look forward to seeing you again at Marin Subaru! Safe travels!
Quote was very high. After the car was picked up, the dealership wanted to make a “deal” on the work that was needed. Very unprofessional. Get rid of the diagnostic charge!! Price gouge!!
Quote was very high. After the car was picked up, the dealership wanted to make a “deal” on the work that was needed. Very unprofessional. Get rid of the diagnostic charge!! Price gouge!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We understand your concerns regarding the cost of repairs and diagnostic charges. Diagnostic fees are a normal part of the repair process, as our technicians spend time and use specialized equipment and training to properly diagnose the issue with the vehicle. Our technicians are compensated for their time and expertise, and these charges also help cover facility costs, utilities, and ongoing manufacturer training. After reviewing the estimate with you, our advisor was simply trying to assist by exploring possible ways to help reduce some of the repair costs. Our intention was never to pressure you but rather to see if there was a solution that worked better for your situation. We appreciate your feedback and the opportunity to inspect your vehicle.
Always get excellent service at Marin Subaru. Once again this was the case. Give them all a raise.
Always get excellent service at Marin Subaru. Once again this was the case. Give them all a raise.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your confidence in Marin Subaru, and for your business. We are grateful to have you as a customer!
Everyone was friendly and professional. Easy car buying experience! I would definitely return to this dealership. Scott Collin was super nice and knowledgeable.
Everyone was friendly and professional. Easy car buying experience! I would definitely return to this dealership. Scott Collin was super nice and knowledgeable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Karen, we are thrilled to hear that you had a friendly and professional car-buying experience with Scott and the team! Thank you for choosing Marin Subaru and for sharing your positive feedback. We look forward to working with you again!
Easy to get appointment. Mario checked me in and I like getting a familiar face with each visit. Simple oil change but Sunwise in Marin includes an all points inspection, fluid top'ups, tire psi check and the summary of everything so you can see what may be needed soon - like brake pads. A short and comfortable wait in the guest area and nicely equipped coffee service. Thorough efficient and polite service!
Easy to get appointment. Mario checked me in and I like getting a familiar face with each visit. Simple oil change but Sunwise in Marin includes an all points inspection, fluid top'ups, tire psi check and the summary of everything so you can see what may be needed soon - like brake pads. A short and comfortable wait in the guest area and nicely equipped coffee service. Thorough efficient and polite service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback! We're glad Mario and the team made your service visit smooth and comfortable. We truly value your business and look forward to seeing you again at Marin Subaru.
Is always good service. Also, my especial thank you to Mario Rodriguez for all the support and help. Hi has a great costumer service.
Is always good service. Also, my especial thank you to Mario Rodriguez for all the support and help. Hi has a great costumer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about Mario and the team! We look forward to serving you again in the future here at Marin Subaru!
Jon helped pick the right vehicle and made sure I'm happy now and set up a personalized system so I'll be happy for years to come.
Jon helped pick the right vehicle and made sure I'm happy now and set up a personalized system so I'll be happy for years to come.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Mark, we’re here to make your life easier, not harder! Thank you for choosing Marin Subaru and for sharing your experience. We will pass on the kind words to Jon!
Ive been coming here for over a decade, always receive excellent service and fair pricing with Subaru Marin.
Ive been coming here for over a decade, always receive excellent service and fair pricing with Subaru Marin.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty and kind words! We're grateful for your trust over the years and look forward to serving you again at Marin Subaru. Safe travels!
Marin Subaru has the best customer service! MARIO helped me the other day, he was very friendly, provided good communication and courteous service. I love my Crosstrek and know that I am well taken care of when I bring it back to Marin Suburu!
Marin Subaru has the best customer service! MARIO helped me the other day, he was very friendly, provided good communication and courteous service. I love my Crosstrek and know that I am well taken care of when I bring it back to Marin Suburu!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Sylvia, we're happy to hear Mario provided excellent support at Marin Subaru. Thanks for choosing us, your Subaru Crosstrek is in good hands here!
Chris’s Torres was the young man who assisted us in finding our car: He was kind, unhurried, listened (!!), explained everything well, answered our questions (& when he didn’t know or was unsure of the answer-said so and consulted the appropriate person. (He DID know most of what we needed to know)!
Chris’s Torres was the young man who assisted us in finding our car: He was kind, unhurried, listened (!!), explained everything well, answered our questions (& when he didn’t know or was unsure of the answer-said so and consulted the appropriate person. (He DID know most of what we needed to know)!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Valerie, thank you for choosing Marin Subaru and for sharing your experience with Chris! We hope you enjoy your new car!