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Hassett West

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (717 reviews)
Sales hours: 9:00am to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:15am–5:00pm
Tuesday 9:00am–8:00pm 7:15am–5:00pm
Wednesday 9:00am–8:00pm 7:15am–5:00pm
Thursday 9:00am–8:00pm 7:15am–5:00pm
Friday 9:00am–8:00pm 7:15am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 11 awards
2021 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (717 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hassett West from DealerRater.

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Tried to buy out my lease after three years. Salesman said I had to buy an extended warranty or the bank would not give me a loan to buy out the car. My bank said it was a scam banks had no such requirement. Total lie. Be careful dealing here.

Tried to buy out my lease after three years. Salesman said I had to buy an extended warranty or the bank would not give me a loan to buy out the car. My bank said it was a scam banks had no such requirement. Total lie. Be careful dealing here.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Alyse Vargas is amazing!!! You need to buy a car from her. She is so wonderful and answers all your questions. She made sure we felt comfortable with our purchase and is so honest.

Alyse Vargas is amazing!!! You need to buy a car from her. She is so wonderful and answers all your questions. She made sure we felt comfortable with our purchase and is so honest.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Turning in my old lease, and purchasing my new Subaru was seamless with this dealership. Alyse was always quick to reply to any questions, and went above and beyond explaining all the features of the new car with my husband and I.

Turning in my old lease, and purchasing my new Subaru was seamless with this dealership. Alyse was always quick to reply to any questions, and went above and beyond explaining all the features of the new car with my husband and I.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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February 28, 2021 Warning: Buyer Beware Martin Nix (owner) doesn't honor warranties. Marty DarConte sales pitch is full of lies. I purchased my vehicle brand new and when it came time to service it under the warranty, everything was a lie. The New York Attorney General office has been contacted and the Better Business Bureau. I don't advise doing business with this dealership. Buyer Beware. T. Alpert

February 28, 2021 Warning: Buyer Beware Martin Nix (owner) doesn't honor warranties. Marty DarConte sales pitch is full of lies. I purchased my vehicle brand new and when it came time to service it under the warranty, everything was a lie. The New York Attorney General office has been contacted and the Better Business Bureau. I don't advise doing business with this dealership. Buyer Beware. T. Alpert

Rating breakdown (out of 5):
Customer service
1.0
Buying process
—
Quality of repair
1.0
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Alyse was very knowledgeable, patient and efficient. We had a very pleasant experience dealing with her. We felt we got a very good price on the Subaru Forester that we purchased.

Alyse was very knowledgeable, patient and efficient. We had a very pleasant experience dealing with her. We felt we got a very good price on the Subaru Forester that we purchased.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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This dealership is the best. Everything was so pleasant and easy to purchase my new Outlander car. Marty and Alyse were the best. Very pleased

This dealership is the best. Everything was so pleasant and easy to purchase my new Outlander car. Marty and Alyse were the best. Very pleased

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Alyse Vargas is an amazing, honest professional. She made our transaction on our new leased Outlander PHEV simple and fast. We’ve leased many cars and never dealt with such a nice person. She had all our paperwork ready when we arrived and we were in an out within a half hour after she showed us how to work all the features of vehicle. If we could give more than 5 stars for her we would.

Alyse Vargas is an amazing, honest professional. She made our transaction on our new leased Outlander PHEV simple and fast. We’ve leased many cars and never dealt with such a nice person. She had all our paperwork ready when we arrived and we were in an out within a half hour after she showed us how to work all the features of vehicle. If we could give more than 5 stars for her we would.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Cliff B, we're glad you had such a wonderful experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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I received Excellent service! Alise made the process quick and easy! This is my 3rd lease from this dealership because of the sales and service.

I received Excellent service! Alise made the process quick and easy! This is my 3rd lease from this dealership because of the sales and service.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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Everyone was beyond helpful- Alyse was great and helped me pick the car that work great for family and myself. I cannot say enough great things about them.

Everyone was beyond helpful- Alyse was great and helped me pick the car that work great for family and myself. I cannot say enough great things about them.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mlanigan12, thank you so much for your high rating!

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Alyse made this experience amazing! Could not have asked for an easier and more streamlined experience. From scheduling an appointment to walking out the door with my new-to-me used car. Will definitely recommend to others. Thank you so much!

Alyse made this experience amazing! Could not have asked for an easier and more streamlined experience. From scheduling an appointment to walking out the door with my new-to-me used car. Will definitely recommend to others. Thank you so much!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Cypher.amanda, thank you for your kind words and this wonderful review!

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