Reviews
DeAndre is an amazing sales associate to work with. My experience purchasing a vehicle with him was very friendly and went very smooth. I would recommend him 10 out 10!
DeAndre is an amazing sales associate to work with. My experience purchasing a vehicle with him was very friendly and went very smooth. I would recommend him 10 out 10!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I recently purchased a car from Kia, and I genuinely couldn’t have asked for a better experience. From the moment I walked on the lot, Deondre made the entire process feel welcoming and comfortable. Buying a car is a big decision, but he made everything so much easier by being patient, honest, and taking the time to explain everything every step of the way. What I appreciated the most was how genuine and down-to-earth he is. You can tell he actually cares about the people he’s helping, and that made all the difference. If I had a question, he answered it. If I didn’t understand something, he made sure I did before moving on. That kind of customer service is hard to come by these days. I’m beyond grateful for all of his help, and I absolutely love my car. If you’re thinking about getting a vehicle from Kia, do yourself a favor and ask for Deondre. I would recommend him to anyone without hesitation. Hats off to you, Deondre. Thank you again for making this such an amazing experience—you definitely earned a lifelong customer.
I recently purchased a car from Kia, and I genuinely couldn’t have asked for a better experience. From the moment I walked on the lot, Deondre made the entire process feel welcoming and comfortable. Buying a car is a big decision, but he made everything so much easier by being patient, honest, and taking the time to explain everything every step of the way. What I appreciated the most was how genuine and down-to-earth he is. You can tell he actually cares about the people he’s helping, and that made all the difference. If I had a question, he answered it. If I didn’t understand something, he made sure I did before moving on. That kind of customer service is hard to come by these days. I’m beyond grateful for all of his help, and I absolutely love my car. If you’re thinking about getting a vehicle from Kia, do yourself a favor and ask for Deondre. I would recommend him to anyone without hesitation. Hats off to you, Deondre. Thank you again for making this such an amazing experience—you definitely earned a lifelong customer.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Deondre took very good care of me worked a lot a magic to get me a deal on my car
Deondre took very good care of me worked a lot a magic to get me a deal on my car
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Very courteous staff and prompt service. always accommodating and met the needs of the customer
Very courteous staff and prompt service. always accommodating and met the needs of the customer
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Evan! We truly appreciate your feedback and are delighted to hear that our team at Trust Palmdale Kia provided you with courteous and prompt service. We always strive to meet our customers' needs and look forward to assisting you again in the future! Sincerely, The Team at Trust Palmdale Kia
Great experience! Since the new ownership took over I can really see a difference. Great pricing and service. Glad they are turning it around
Great experience! Since the new ownership took over I can really see a difference. Great pricing and service. Glad they are turning it around
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Nick! We're thrilled to hear that you've noticed the improvements at Trust Palmdale Kia under the new ownership. Our team is dedicated to providing great pricing and service, and it's fantastic to know that you're experiencing this firsthand. We appreciate your support and look forward to seeing you again soon! Sincerely, The Team at Trust Palmdale Kia
Listening to these Trump supporting morons, I suggest to people. Find a neutral and more friendly dealership. Contract manager is the worst human being on this earth.
Listening to these Trump supporting morons, I suggest to people. Find a neutral and more friendly dealership. Contract manager is the worst human being on this earth.
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- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
What a nightmare. I have said it before&I will say it again. I will never buy a Kia again because of the service centers. I love my car but the service centers are incompetent. They had my car for a month. Kept saying that my warranty company was denying a repair but when I called the warranty company they told me no repairs were submitted. I contacted corp and they tried to contact mgmt&no response. Twice I asked them to pick me up&was told someone would call me no one did. Finally got a ride there. When I walked in Dennis the mgr is who i spoke to. They called the warranty right in front of me. The clerk was only informing the warranty company of part of the repair. When they had the whole story it was covered in an instant. When I picked up my car my sun roof opened less then it did when I dropped it off. I brought the vehicle back and they first tried to make me pay ANOTHER diagnostic fee and they are stating that the warranty company won't cover the entire time for the repair. I called the warranty company&they cover the manufacturers suggested repair time plus 40%. The dealership service center says they cannot repair it in the covered time. Do not take your vehicle here. They are a nightmare. They literally caused the problem with the last repair and want to charge me to fix it. I'd upload video proof if allowed.
What a nightmare. I have said it before&I will say it again. I will never buy a Kia again because of the service centers. I love my car but the service centers are incompetent. They had my car for a month. Kept saying that my warranty company was denying a repair but when I called the warranty company they told me no repairs were submitted. I contacted corp and they tried to contact mgmt&no response. Twice I asked them to pick me up&was told someone would call me no one did. Finally got a ride there. When I walked in Dennis the mgr is who i spoke to. They called the warranty right in front of me. The clerk was only informing the warranty company of part of the repair. When they had the whole story it was covered in an instant. When I picked up my car my sun roof opened less then it did when I dropped it off. I brought the vehicle back and they first tried to make me pay ANOTHER diagnostic fee and they are stating that the warranty company won't cover the entire time for the repair. I called the warranty company&they cover the manufacturers suggested repair time plus 40%. The dealership service center says they cannot repair it in the covered time. Do not take your vehicle here. They are a nightmare. They literally caused the problem with the last repair and want to charge me to fix it. I'd upload video proof if allowed.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
Too bad I even have to give one star to this ridiculous dealership…. From sales to finance to the worst service dept - honestly I have NOTHING positive to say about Palmdale Kia…. Oh and then the quality of the cars - don’t get me started…. Looking forward to going back to Honda….
Too bad I even have to give one star to this ridiculous dealership…. From sales to finance to the worst service dept - honestly I have NOTHING positive to say about Palmdale Kia…. Oh and then the quality of the cars - don’t get me started…. Looking forward to going back to Honda….
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
We apologize for your disappointing experience. It's concerning to hear about the issues you faced with us. We strive to provide quality vehicles and excellent customer service, so this feedback is important to us. Please reach out directly if you'd like to discuss further or need assistance resolving any specific concerns. Thank you, Dennis Hawking - General Manager - 661-234-7798.
I tried to stop by around 8:45 am, for an oil change. Nope, no service for me without an appointment. A bit unreasonable; they act like it’s a privilege to get service done. This isn't some high end Lambo or something, its an oil change for an "affordable" vehicle.
I tried to stop by around 8:45 am, for an oil change. Nope, no service for me without an appointment. A bit unreasonable; they act like it’s a privilege to get service done. This isn't some high end Lambo or something, its an oil change for an "affordable" vehicle.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for any inconvenience you experienced during your visit. We strive to accommodate all our customers, but sometimes appointments are necessary to ensure timely service. Please feel free to reach out so we can assist you further and make things right. Thank you, Dennis Hawking - General Manager - 661-234-7798
Have tried 3 times to schedule 60000 mile service, on hold for 20 minutes, couldn't give me price or what it includes. wanted me to leave overnight and would give me quote when I got there. I had 2 other services there, dropped off in am told 3 hours and both time took 5 hours. The next closest dealer is Bakersfield or LA.
Have tried 3 times to schedule 60000 mile service, on hold for 20 minutes, couldn't give me price or what it includes. wanted me to leave overnight and would give me quote when I got there. I had 2 other services there, dropped off in am told 3 hours and both time took 5 hours. The next closest dealer is Bakersfield or LA.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to read about your experience trying to schedule a service with us. We strive for efficient and clear communication, so it's disappointing that we've fallen short in this instance. I'd like the opportunity to assist you personally in scheduling your 60k-mile service and providing all necessary details upfront. Please reach out at your earliest convenience. Thank you, Dennis - General Manager - 661-234-7798