AutoFair Ford

Jason over at the New truck center on Brown Avenue is the best take care of you understand you what you need when you need. It is an awesome person. Joe ridden left board and I didn’t know what to do and then I met Jason and he took care of everything just like a Ford person would.

Working with Xavier was great. He was attentive, respectful and friendly. We had a great overall experience with Autofair.

Fast service good communication Easy to schedule service and they are flexible if you need to make a change

Outstanding customer service and amazing staff. Shannon was incredibly helpful and was able to arrange a loaner for us when we really needed it.

Service on my vehicle today was done in a timely and professional manner. No wait time at all.

I was working with this dealership on a cash deal for a used GMC Savana 3500 and explicitly informed them upfront that I was an out-of-state buyer. Everything was moving forward fine with that context—until I asked if they offered a military discount, requested a walk-around video, and asked for pictures of the undercarriage to check the frame. I also let them know I am a disabled Somali combat veteran dealing with severe PTSD because I wanted a completely transparent, stress-free deal. ​Instantly, the entire story turned. Despite knowing from the start that I was out of state, the sales team suddenly claimed they have a strict policy where they "don't sell used cars out of state" to kill the transaction. Knowing this sounded incredibly fishy, I called back and spoke directly to Sales Manager Tyler Jarek. When I confronted him with the fact that their own public, verified reviews show them processing out-of-state deals all the time (including a used car buyer named Zach on their CARFAX page), Tyler claimed they "only sell new vehicles out of state, not used." ​Zach’s verified public review from January explicitly states he bought a USED vehicle out of state in cash. ​The second I requested transparency on the vehicle's frame condition and asked for a military discount, Tyler Jarek and his team magically invented a fake "no out-of-state used sales" rule to blow me off. They are fabricating dealership policies to avoid honoring a fair deal or showing the underside of the vehicle. To treat a combat veteran with such blatant bad faith, deceit, and disrespect is a complete failure in customer service. The General Manager and the dealership ownership need to look into Tyler Jarek’s deceptive tactics immediately.

The people at auto fair were professional and very knowledgeable and pleasant to work with great people

I trust my vehicle service at Autofair Ford in Manchester NH. The Mechanics and Staff are Professional, their work is never in question and always let me know whether another maintenance issue requires attention.

Joseph took good care of of me today with unexpected expensive repairs, as well as taking care of a couple recalls.

Just in for service. Very pleased that Joe Reardon is back as a Service Manager. He has taken excellent care of me for many years. Have been an Autofair customer since 2012 and have sent many friends and family to the Dealership and will continue to do so.