Reviews
Jake is best sales person ever!
Jake is best sales person ever! He answered all questions and was very helpful about why I was trading
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback! We're thrilled to hear that our sales team, especially Jake, provided you with exceptional service and answered all your questions during your trade-in process. We appreciate your kind words and look forward to serving you again at Ed Morse Chevrolet Buick GMC Muscatine (MICB)! Sincerely, The Ed Morse Chevy Buick GMC Team
Very courteous and professional.
Very courteous and professional. Solved my problem in a timely fashion and kept me informed of the progress.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Wilson! We’re glad to hear that our team at Ed Morse Chevrolet Buick GMC Muscatine (MICB) was able to assist you courteously and professionally. Keeping you informed throughout the process is important to us. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Ed Morse Chevy Buick GMC Team
Very good experience.
Very good experience. This is the 1st time using Ed Morse. Very friendly and we were pleased with the work they did…they even went the extra mile and took care of a recall we didn’t know about! Thank you for the great service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Cathy! We're thrilled to hear that you had a great experience with us at Ed Morse Chevrolet Buick GMC Muscatine. It's fantastic that our team was able to assist you with the recall and provide friendly service. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Ed Morse Chevy Buick GMC Team
Grant is super to work with.
Grant is super to work with. My wife and I have dealt with Grant on three different vehicles. He made the process of making the purchase very easy and worked with me on transitioning from my 2017 to a new 2025 Silverado 2500 HD. Thanks again Grant!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us, Collins! We're thrilled to hear that you and your wife have had a great time working with Grant on your vehicle purchases. Transitioning to your new 2025 Chevrolet Silverado 2500 HD is exciting, and we're glad that Grant made the process easy for you. We appreciate your support and look forward to seeing you again at Ed Morse Chevrolet Buick GMC Muscatine! Sincerely, The Ed Morse Chevy Buick GMC Team
Best experience buying a vehicle ever.
Best experience buying a vehicle ever. Transparent, no games just honest value. Not common anymore. We will be back
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We’re thrilled to hear that you had the best experience buying a vehicle at Ed Morse Chevrolet Buick GMC Muscatine. Your kind words about our transparency and honest value mean a lot to us. We look forward to welcoming you back for your next visit! Sincerely, The Ed Morse Chevy Buick GMC Team
Very dissatisfied with this service department.
Very dissatisfied with this service department. From the first time I called Monday August 25th at 8am with the BUICK dead where it stood half-in/half/out of my garage, to towing it to Muscatine dealership Monday morning by 10:20 am, August 25th, and being treated as an annoyance to them, to having it sit for 2 and a half days before they even assessed the problem, to calling about it late Wednesday August 30th and being told the part necessary was 2-days out, to the part "supposedly" arriving 6 days later, to calling about the cars progress Sept 3rd and getting no answer, to not getting the call to pick it up before Sept 4th around 11:30am. AND THEN, they had not done the requested oil change while they had it there, and I had to wait another hour for them to do that. So I am NOT happy with any of these folks, and if I can find another dealership for future problems with the BUICK, I definitely will.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We appreciate your feedback as it helps us improve our service at Ed Morse Chevrolet Buick GMC Muscatine. We understand your frustration regarding the delays and communication issues regarding your Buick service. Your concerns are important to us, and we would like to discuss this further to ensure a better experience in the future. Please feel free to reach out to us directly so we can address your concerns more thoroughly. Thank you for your patience, and we hope to resolve this matter to your satisfaction. Sincerely, The Ed Morse Chevy Buick GMC Team
Mechanic having a bad day?
Mechanic having a bad day? Went in for a routine oil change with tire rotation. Air filters due to be replaced, but I refuse to pay $45 for $15 filters. Maybe mechanic was upset he didn't get his commission? When I changed the filters at home, I notice a push-in fastener was sitting loose on the cowl, a screw was missing from air filter cover, and light dust guard was caught in the air filter cover. The next day, a center cap flew off my wheel (again!). I called the service manager, who ordered a new one. I had to drive 50 miles round-trip for them to fix their screw-ups!
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We appreciate your feedback and understand your concerns regarding the service you received during your visit for an oil change and tire rotation. It’s important to us that our customers feel satisfied with their service, and we take your comments seriously. Please feel free to reach out directly to Ed Morse Chevrolet Buick GMC Muscatine so we can address your concerns further. We value your business and hope to have the opportunity to improve your experience in the future. Sincerely, The Ed Morse Chevy Buick GMC Team
Charles was absolutely wonderful everyone there is always
Charles was absolutely wonderful everyone there is always very nice. The honesty of your dealership is absolutely great. I was impressed with Charles. He took the time to welcome me when I got there to explain everything they were gonna do when he came in to let me know what was going on. he explained everything in detail so a person could understand that. Why I always come back to you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Joann! We're thrilled to hear about your positive experience at Ed Morse Chevrolet Buick GMC Muscatine. It's great to know that Charles provided you with detailed explanations and made you feel welcome. We truly value your trust and loyalty, and we look forward to serving you again in the future! Sincerely, The Ed Morse Chevy Buick GMC Team
As always with this Dealership Location (GMC - NOT THE
As always with this Dealership Location (GMC - NOT THE FORD LOCATION!!), nothing but compliments. They do the jobright, are friendly and timely while getting the work accomplished
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that you consistently have a positive experience at Ed Morse Chevrolet Buick GMC Muscatine. Our team takes pride in being friendly and efficient, and it's great to know that our efforts are appreciated. We look forward to serving you again in the future! Sincerely, The Ed Morse Chevy Buick GMC Team
Charles, Pete, and Liz's jobs are not for the faint of
Charles, Pete, and Liz's jobs are not for the faint of heart. They manage chaos as professionally as possible. I've only had great experiences with all 3 of them when my car needs service. They make sure my vehicle is cared for as if it were there own.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback, Scott! We're thrilled to hear about your positive experiences with Charles, Pete, and Liz at Ed Morse Chevrolet Buick GMC Muscatine. It’s great to know that you feel your vehicle is in such capable hands. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, The Ed Morse Chevy Buick GMC Team