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AutoFair Toyota

(893 reviews)
Sales hours: 12:00pm to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–6:00pm
Sunday 12:00pm–5:00pm Closed

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Reviews

(893 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Service staff fabulous.

Service staff fabulous. Have been purchasing and servicing there for years. David is the best.

Service staff fabulous.

Service staff fabulous. Have been purchasing and servicing there for years. David is the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

There is nothing better than a great review. Thanks for giving AutoFair Toyota of Tewksbury your business, Pammy! It's fantastic that you were in great hands with David.

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They listened to what I was willing to pay and worked to

They listened to what I was willing to pay and worked to make it work!

They listened to what I was willing to pay and worked to

They listened to what I was willing to pay and worked to make it work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Luann, for stopping by to leave AutoFair Toyota of Tewksbury a wonderful review!

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Second time Tewksbury Toyota saved me!

Second time Tewksbury Toyota saved me! Down visiting family when a tire sensor lit up. They got me right in and fixed the issue in about an hour. Glad to know I have a place to go when away from home! Thank you!

Second time Tewksbury Toyota saved me!

Second time Tewksbury Toyota saved me! Down visiting family when a tire sensor lit up. They got me right in and fixed the issue in about an hour. Glad to know I have a place to go when away from home! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are grateful for your repeat business and glad we could assist you efficiently. We welcome you back anytime at AutoFair Toyota of Tewksbury, Michelle!

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I had a great experience from AutoFair Toyota.

I had a great experience from AutoFair Toyota. Jack, the young salesperson. was very helpful. Jack, his manager and the business manager are patient, friendly and professional. I will highly recommend Jack and AutoFair Toyota.

I had a great experience from AutoFair Toyota.

I had a great experience from AutoFair Toyota. Jack, the young salesperson. was very helpful. Jack, his manager and the business manager are patient, friendly and professional. I will highly recommend Jack and AutoFair Toyota.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Nancy, thanks for highlighting Jack and the team! We appreciate your recommendation. See you next time at AutoFair Toyota of Tewksbury!

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Nicholas was very polite and professional when I

Nicholas was very polite and professional when I approached him with an issue which I needed help with regarding a punctured tire on my 2025 Toyota Cross. I told him I didn’t purchase the vehicle at this dealership but he still accommodated me like I was a long time customer. He made sure I was serviced quickly do to the hazardous potential of a punctured tire. Before and after the service was complete Nicholas was like a concierge in a fancy hotel making sure I was comfortable while I waited and when everything was done he made sure I was satisfied with the results of the service I received. I have been in search of the dealership I would make my regular service location since I’ve moved and the dealership closer to my new home, which I went to first, was not very accommodating and sent me off back on to the road knowing the potential hazardous driving condition of the tire condition. Nicholas on the other hand was sensible, honest and accommodating. He is a top notch customer relations guy. I will be back to AutoFair Toyota of Tewksbury for my first oil change ( yup a nail in the new tire before my first oil change 😩) and for my Toyota service in the future.👍🏻 Thank you !

Nicholas was very polite and professional when I

Nicholas was very polite and professional when I approached him with an issue which I needed help with regarding a punctured tire on my 2025 Toyota Cross. I told him I didn’t purchase the vehicle at this dealership but he still accommodated me like I was a long time customer. He made sure I was serviced quickly do to the hazardous potential of a punctured tire. Before and after the service was complete Nicholas was like a concierge in a fancy hotel making sure I was comfortable while I waited and when everything was done he made sure I was satisfied with the results of the service I received. I have been in search of the dealership I would make my regular service location since I’ve moved and the dealership closer to my new home, which I went to first, was not very accommodating and sent me off back on to the road knowing the potential hazardous driving condition of the tire condition. Nicholas on the other hand was sensible, honest and accommodating. He is a top notch customer relations guy. I will be back to AutoFair Toyota of Tewksbury for my first oil change ( yup a nail in the new tire before my first oil change 😩) and for my Toyota service in the future.👍🏻 Thank you !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Nav, we truly appreciate your thoughtful review! We're so pleased to hear that Nicholas assisted you with professionalism and care during a tough situation. We're grateful for your business and look forward to serving you again at AutoFair Toyota of Tewksbury!

Consumer response

Nicholas was very polite and professional when I approached him with an issue which I needed help with regarding a punctured tire on my 2025 Toyota Cross. I told him I didn’t purchase the vehicle at this dealership but he still accommodated me like I was a long time customer. He made sure I was serviced quickly do to the hazardous potential of a punctured tire. Before and after the service was complete Nicholas was like a concierge in a fancy hotel making sure I was comfortable while I waited and when everything was done he made sure I was satisfied with the results of the service I received. I have been in search of the dealership I would make my regular service location since I’ve moved and the dealership closer to my new home, which I went to first, was not very accommodating and sent me off back on to the road knowing the potential hazardous driving condition of the tire condition. Nicholas on the other hand was sensible, honest and accommodating. He is a top notch customer relations guy. I will be back to AutoFair Toyota of Tewksbury for my first oil change ( yup a nail in the new tire before my first oil change 😩) and for my Toyota service in the future.👍🏻 Thank you !

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I would give this dealership less than 1 star if

I would give this dealership less than 1 star if possible. They lie to you just to get you into the door. I was given an instant offer by KBB of $15,165.00 and then I received a call from Toyota of Tewksbury stating they were interested in my 2014 Toyota Tacoma truck. The Internet Sales Manager (Lasheka Williams) call me and said they were interested in my truck and that they always pay more for the vehicles than KBB because they were a third party. I went down to obtain my cash offer from them and they offered me $1,000.00 less than KBB even though the only comment they made on the condition of the truck was that it had a few scratches. I had heard in the past that this was not a reputable dealership and this just confirmed the comments I had heard. I would not recommend this dealership to my worst enemy, nor should you.

I would give this dealership less than 1 star if

I would give this dealership less than 1 star if possible. They lie to you just to get you into the door. I was given an instant offer by KBB of $15,165.00 and then I received a call from Toyota of Tewksbury stating they were interested in my 2014 Toyota Tacoma truck. The Internet Sales Manager (Lasheka Williams) call me and said they were interested in my truck and that they always pay more for the vehicles than KBB because they were a third party. I went down to obtain my cash offer from them and they offered me $1,000.00 less than KBB even though the only comment they made on the condition of the truck was that it had a few scratches. I had heard in the past that this was not a reputable dealership and this just confirmed the comments I had heard. I would not recommend this dealership to my worst enemy, nor should you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Service staff is knowledgeable.

Service staff is knowledgeable. Seating area is nice. Staff is friendly. Location is convenient. I have traded cars couple of times.

Service staff is knowledgeable.

Service staff is knowledgeable. Seating area is nice. Staff is friendly. Location is convenient. I have traded cars couple of times.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive feedback about our team and location! It's always a pleasure to have you here, and we look forward to serving you again at AutoFair Toyota of Tewksbury. Safe travels!

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Pedro was very helpful and accommodating.

Pedro was very helpful and accommodating. He made the buying experience smooth and see less. He got the Rav 4 exactly as we wanted it. He is also a very nice young man polite and courteous. I will have my car serviced there at Autofair abd buy in the future. Hi manager was also nice and helpful. Joe OHare

Pedro was very helpful and accommodating.

Pedro was very helpful and accommodating. He made the buying experience smooth and see less. He got the Rav 4 exactly as we wanted it. He is also a very nice young man polite and courteous. I will have my car serviced there at Autofair abd buy in the future. Hi manager was also nice and helpful. Joe OHare

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Joe, we're so happy to hear that Pedro and our team made your experience smooth and enjoyable. Thank you for choosing AutoFair Toyota of Tewksbury!

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Great service.

Great service. Not long waiting experience. Very happy with my service. Highly recommend. Thank you.

Great service.

Great service. Not long waiting experience. Very happy with my service. Highly recommend. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive review of our team! We appreciate your support and hope to see you again at AutoFair Toyota of Tewksbury.

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Fast job on oil change.

Fast job on oil change. Front staff could use more training. Could not give written estimate for oil change.

Fast job on oil change.

Fast job on oil change. Front staff could use more training. Could not give written estimate for oil change.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing AutoFair Toyota of Tewksbury and sharing your feedback about our efficient oil change service. We appreciate your input about the front staff as well. We will address this issue promptly. Safe travels!

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