Crabtree Nissan

Elias is the absolute best! This was my second time working with him and he made the whole process to turn in my lease and lease a new car so simple. He is extremely kind and trustworthy and I know he is always working to get me a great deal. Jonathan was also quick, efficient, and informative while dealing with the finance side of the process and all of the paperwork. I live about an hour and a half away from the dealership and it is worth taking the trip there every single time.

Eddie, Bob-b, and Elias were incredibly helpful they answered every question we had. Incredible service

First I needed a ride to the dealership and Benji came and picked me up cause I had no car. He showed me the Nissan Sentra I was interested in. One day while I was taking Uber home from work a Nissan Sentra was the car that picked me up. I liked the way the car ran and the space in the back. The salesman let me test drive the car and I like the way the ride was and the features of the car especially the safety features. He showed me some of the features and everyone was very nice and attentive. I was on my way to getting a new car. Had my car now for just 3 months and I Love It. IT'S A 2025 NISSAN SENTRA SV BLACK 4DR...I LOVE IT. THANKS CRABTREE NISSAN IN MIDDLEBURY CT❤️❤️

Noel in service is exceptional on finding solutions. The automatic car starter on my Nissan Marano was causing issues with my battery. It was recommended to replace the starter initially. Howeverr, Noel found a cost-effective solution and we didn’t need to replace the car starter. The car is now safe to drive and it didn’t break the bank. The service technicians go the extra mile.

These people are crooks, they will call you and make false promises over the phone, get you to go in on the promise "they will get it done". Once there they run your credit a whole bunch of times, then send you on your way with the i will call you as soon as we get an approval xx then never get back, and if they do all they say is, we are still working on it. The internet price says one price and when you get to the store its a whole different price, and when you ask about it, they delete the car from the website or make up a story that the vehicle is not available etc. One guy spwcifically name starts with a V is a con artist, introducing himself as a "manager" when hes just a sales associate which i confirmed with another dealership that knows him well, be careful and pay attention to their scams, they vehicle i was looking at is 4k cheaper 30 minutes north of waterbury..you do the math..is also a Nissan dealership in my opinion way more professional.

They need to pay attention to details or they will be losing more customers. I brought a new suv in 2022. I was happy until i got a leak, took almost 2 months for them to fix, waiting on parts. Then less them a year later it was pouring in water again. But, was leaking for a while but didnt noticed it until we saw water stains in levels. Service department said i had to pay for them to check it out. It was in same spot but they said it was something else. I made a fuss and they said they would fix it under warranty. Smh. Same spot, same leak. When i picked it up. It looked like glue on outside of vehicle in cracks as if they just put it on to please me. Brought my car to collision department and i said i needed a rental (truck) when i bring it in to my appointment. When i got there they only had cars and i needed to go to work. They said they will call me when a truck comes in. Never did i have to call them for 2 days. Picked up my vehicle and notice new damage and new scratches. When i confronted Chris he apologize and said he thought he told me that a part was not in and it will be replaced. But he had to she the other damage. After he looked he said he will order the rubber trim that was ripped whlie in their care. 3rd and final time i will give Crabtree my money i got a quote for 4 new tires and when i wrnt to pay for it it was 140. More saying taxes and fees. When i got quotes from other tire places they made it clear what the walk out price is. Smh saw tires and they looked old. I address it and was told it was the salt on ground of why tires had white on the it but all they needed to do was clean my tire and wheels from greese/glue or whatever. I just drove off after i was told to go through a car wash by the service department. I drove off and car was driving to the right and wasnt before i dropped it off and paid for balance and alignment. I was told i had to wait over a hour for them to cheak it out. My point is they need to double check the work before you say you arw finish fixing someones car. PAY ATTENTION TO DETAIL, IT MAKES THE COMSUMER FEEL LIKE THEIR BUSSINESS IS REALLY APPRECIATE. But this tops it all, when i voiced my disappointment to someone they sent me to a nasty, sarcastic and rude financial guy John something. I had to hang up on him because he wanted me to take a free car detailing and i didnt want it. I had just did it. What i wanted to do was let Crabtree know they do messy work and they need to PAY ATTENTION TO DETAIL. AND STOP TAKING PEOPLE MONEY IF YOU ARE NOT GOING TO DO THE JOB CORRECTLY. SMH

Worked with Joe Lewis Jr. in sale & Robert Radi in finance. Both were extremely easy to deal with, very professional and made car buying easy. They have made a new customer for life and won’t even consider going anywhere else.

Be careful when you go to the dealership, they will take advantage of you. I am disabled. They took advantage of me. I am very disappointed in them and disgusted in them with everything they did to me. I never been treated like dog xxxx in my life sold something that I didn’t want, they knew because of my disability I didn’t understand and I also need a truck for my wheelchair. The guy told me that he would help me he was he was lying to me. He sold me this contract. I don’t even know what’s on it. I don’t have no paperwork on it. I keep trying to ask them to give me paperwork. Nobody will give me paperwork. I have been to multiple dealerships because I need to get a truck for my wheelchair to fit in and they said the value on the car is not even worth it. They can’t believe what these people did to me they said find out if they put gap or what on your loan now mind you every time I go in this dealership I’m treated disgusting I don’t know why I cried because I have a disability, and I didn’t understand what they were selling me and the man just took a vantage of me and my mom said you got played and they’re telling me that they cannot trade that car and they sold me that car multiple other Nissan dealerships told me they can take the car back that they played me. They told me to contact a lawyer due to my contract and all I’m asking them is to let me do a trade-in and get what I really ask for I can take a Nissan kick something to make sure that my wheelchair can fit in the back. They won’t even treat me with no type of respect to give me my contract so the guy Kia can help me figure all this out , I’ve just never been treated like this because I’m so disgusted with how I was treated all I’m telling you guys be careful I see advertisement on TV. I wish I knew how to contact corporate or contact the owner because they give advertisement and they will take advantage of you , so please go there with somebody that knows what you’re doing

Today we meet Amanda at Crabtree, and I must say she is an amazing sales rep who helped us understand various car features. Overall great experience visiting Crabtree.

Bruno is a very knowledgeable, trusted salesperson. He helped us through the process of buying our car with patience and honesty. We will certainly be spreading the word about the great experience we had purchasing our new vehicle with Bruno.