Reviews
Overall excellent service but the credit card surcharge and the high shop fees left a bad taste. Service rep, Ian was super!
Overall excellent service but the credit card surcharge and the high shop fees left a bad taste. Service rep, Ian was super!
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Mr. Rodolfo, was very respectful and helpful to me, very professional and honest young guy, very happy the way he treated me as a customer, taking the time to answered of all questions I did asked him since I was concerned about the services my car was needed! Thank you so much Mr. Rodolfo and the Toyota for a very nice services and pleasure environment area to wait doing the time of the service!
Mr. Rodolfo, was very respectful and helpful to me, very professional and honest young guy, very happy the way he treated me as a customer, taking the time to answered of all questions I did asked him since I was concerned about the services my car was needed! Thank you so much Mr. Rodolfo and the Toyota for a very nice services and pleasure environment area to wait doing the time of the service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Service provider was prompt and communicated well. Word minimum is a little annoying on this page.
Service provider was prompt and communicated well. Word minimum is a little annoying on this page.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
If I could give this department a 10 on a scale of 1-5 I would. Amy in the service department is an absolute superstar. She understood our situation which wasn’t great. She was empathetic and gained approval from leadership at the dealership to do the right thing and take care of us. I told Amy it’s times like this that you either earn a customer for life or lose a customer for life. You have earned my business for life and I buy and sell a lot of cars. I’ve also told several neighbors how well you took care of us so hopefully you will see them in the future as well. Thank you to everyone involved (especially Amy) and keep taking good care of your customer.It will come back to you without question.
If I could give this department a 10 on a scale of 1-5 I would. Amy in the service department is an absolute superstar. She understood our situation which wasn’t great. She was empathetic and gained approval from leadership at the dealership to do the right thing and take care of us. I told Amy it’s times like this that you either earn a customer for life or lose a customer for life. You have earned my business for life and I buy and sell a lot of cars. I’ve also told several neighbors how well you took care of us so hopefully you will see them in the future as well. Thank you to everyone involved (especially Amy) and keep taking good care of your customer.It will come back to you without question.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear our service team could help during a tough time. Thank you for sharing your feedback and for referring us to your neighbors. We look forward to supporting you and your Toyota for many years to come. Greg Heinz, General Manager
Easy and friendly yet professional. Business is relationships. Chase is excellent. That coming from someone who's taught customer service and business performance to Fortune 500 companies
Easy and friendly yet professional. Business is relationships. Chase is excellent. That coming from someone who's taught customer service and business performance to Fortune 500 companies
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re delighted our team made servicing your Toyota Tundra Hybrid easy, friendly, and professional. Building strong relationships matters to us, and we’re honored by your praise from someone with deep customer service expertise. We look forward to supporting you on the road ahead. Greg Heinz, General Manager
They took care of my concerns, under promised and overdelivered. Finished up earlier than anticipated. Even did a quick wash on my car!
They took care of my concerns, under promised and overdelivered. Finished up earlier than anticipated. Even did a quick wash on my car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our team took care of your concerns, wrapped up sooner than expected, and gave your Toyota a quick wash. Please reach out if there’s anything else we can do for you. Greg Heinz, General Manager
I paid a lot of money. I didn't think it would take 4 hours. My brakes didn't work immediately after the appointment and I had to drive to an interview in Denver. On the way back, my brake lights came on and I pulled over to discover a brake fluid leak. I am lucky my brakes didn't fail on the way to Denver and Im lucky enough to know to pull over before heading back.
I paid a lot of money. I didn't think it would take 4 hours. My brakes didn't work immediately after the appointment and I had to drive to an interview in Denver. On the way back, my brake lights came on and I pulled over to discover a brake fluid leak. I am lucky my brakes didn't fail on the way to Denver and Im lucky enough to know to pull over before heading back.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
The single best service experience I’ve ever had. Amy took her time to fully understand our issues and she handled them.
The single best service experience I’ve ever had. Amy took her time to fully understand our issues and she handled them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear that you had your best service experience with your Toyota 4Runner. Our team is glad to have taken the time to understand and resolve your concerns. We look forward to serving you again. Greg Heinz, General Manager
Trying to get additional services performed when not due very annoying. If Brandon hadn't intervened, would have been $~1000 more!
Trying to get additional services performed when not due very annoying. If Brandon hadn't intervened, would have been $~1000 more!
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Clay Cooley was knowledgeable and professional. Not particularly pushy but provided options Rae in service was organized and helpful.
Clay Cooley was knowledgeable and professional. Not particularly pushy but provided options Rae in service was organized and helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re so pleased you felt comfortable with the options our team provided. It’s great to know our service department stayed organized and supportive during your visit. If you need anything else for your Toyota, please let us know. Greg Heinz, General Manager