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Bill Dickason Chevrolet

(3,201 reviews)
2022 state dealer award
View 17 awards
2022 state dealer award 2021 state dealer award 2021 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2015 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,201 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Dickason Chevrolet from DealerRater.

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Great

Should've been my first stop purchasing a vehicle. Got exactly what I asked for. Professional and friendly salesman. Earned a repeat costumer for sure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Saved Vacation

I got a call from my daughter who needed to borrow my truck for a trip.I needed some work done on it so I called Aaron at 7:30 am and they were working on it by 8:00 am.Work finished by noon so my daughter could go on her trip.Great job.He also found my misplaced wallet!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Fast & Friendly Service

I called and got a same day appointment for an oil change, tire rotation and windshield wiper blade replacement. As usual, everything was done on time and quickly. Aaron Abernathy took care of the appointment and he and Shannon kept me apprised of the work and when it was finished. They have a clean, comfortable waiting area with refreshments available and even a kid sized table and chairs, which my grandson loved! Susie, Laura and Lisa all said hello to me by name. Thanks once again McKaigs, Aaron and Shannon!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience with Mckaigs!

Yesterday we went into Mckaigs in Gladewater to browse. Charle's came out and greeted us pretty quick and gave us some space to just browse around the lot. We picked some trucks we liked and decided to just look online for the rest. On our way out we ran into Adrian and got to chatting with him. We ended up test driving a New 2016 Chevy Silverado Z71 and loved it. Adrian helped get us close to where we needed to be payment wise. We had our 11 month old and everyone at the dealership was very patient with us and him both. We had a wonderful experience with Adrian and have already recommended to our friends to go see him and the guys at Mckaigs! These guys made us feel right at home!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome Service

Aaron provided excellent service while my truck was being repaired and provided me with a loaner pick up. He even came out on a Sunday to give me my keys that I left in the loaner. Always helpful. Great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Charles is no Rookie! Not by far!

Charles Phillips was the most courteous young man I've ever had the pleasure of buying a car from! We played no games! I told him what I wanted, and he helped make it happen! And the time he took with me to show me all the amazing features of my new car made me feel like family! Those young kids (mine in particular ) tend to get frustrated with us older folks while we're trying to catch up with technology, However, he was patient, sweet, and we even had a few laughs! Thanks Charles! Thanks McKaig! I'm proud to be apart of your family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

great learning experience

Brian Pilcher was a great specialist he was very informative about the process and made it a great experience for my first time buying a car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Service

I had to have my truck serviced due to a weird noise. I found out that I needed a whole new engine and more. Everyone at Mckaig was so sweet and kind and helped me fix the truck in a timely manner. I definitely recommend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Outstanding Customer Service

This was our 3rd car to buy from McKaig Chevrolet-Mike Lambert. When we walked in the door everyone greeted us with good old southern hospitality. Hard to find these days. Mike Lambert remembered who I was after 6 years and I had another awesome buying experience with him. We also worked with Sabrina and Jeriamy, also good people to do business with. We are from Midland,Texas and the drive was well worth it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing and easy!!

One of the best and easiest car buying experiences I've ever had, super helpful staff, not to mention a awesome salesman that made us feel at home and didn't pressure us at all! We will definitely be back to see Charles Phillips and mkcaig again!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.