Reviews
Everyone was friendly and wanted to do all they could to meet our needs. They talked to us and listened to what we had to say.
Everyone was friendly and wanted to do all they could to meet our needs. They talked to us and listened to what we had to say.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recognizing our team's efforts to listen and assist you. We appreciate your feedback at Rock Hill Ford.
Salesman Yanni was awesome. Got a new 26 Bronco Sport. Finance Department was awesome. Finance manager was awesome. Got a deal that I couldn't get elsewhere. Thanks Rock Hill Ford
Salesman Yanni was awesome. Got a new 26 Bronco Sport. Finance Department was awesome. Finance manager was awesome. Got a deal that I couldn't get elsewhere. Thanks Rock Hill Ford
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with our sales and finance teams. We're glad you found a deal that worked for you on the 26 Bronco Sport. We appreciate your feedback and your business with Rock Hill Ford.
I have bought several vehicles from Rock Hill Ford. It’s been a good experience every time.
I have bought several vehicles from Rock Hill Ford. It’s been a good experience every time.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued trust in Rock Hill Ford. We appreciate your feedback.
Andre went above and beyond, demonstrating incredible professionalism and customer service. I hope to work with him again in the future!
Andre went above and beyond, demonstrating incredible professionalism and customer service. I hope to work with him again in the future!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for recognizing our team's professionalism at Rock Hill Ford. We appreciate your feedback and hope your next experience is just as positive.
Salesman Kirlous was terrific to work with. He took the time to understand what was important to me with respect to what I was looking for. He possesses excellent interpersonal skills.
Salesman Kirlous was terrific to work with. He took the time to understand what was important to me with respect to what I was looking for. He possesses excellent interpersonal skills.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with our sales team at Rock Hill Ford. We appreciate your feedback and invite you to contact us directly if you have any further concerns.
Andre was a fantastic salesman and took great care of me. I would go back
Andre was a fantastic salesman and took great care of me. I would go back
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback. We’re glad our team provided good service. We appreciate you choosing Rock Hill Ford.
We worked with Steve Neyland. The sales experience was just what we wanted. Steve was laid back and did not use any high pressure techniques, which is good because that would have pushed us away. He answered questions when he knew and researched and/or asked others when he didn't already know. He helped navigate the sales process with just the right amount of care. I would recommend working with Steve. Andre and Kevin helped with the processes around my trade-in and financing. Overall a good experience. Employee pricing was appreciated as well.
We worked with Steve Neyland. The sales experience was just what we wanted. Steve was laid back and did not use any high pressure techniques, which is good because that would have pushed us away. He answered questions when he knew and researched and/or asked others when he didn't already know. He helped navigate the sales process with just the right amount of care. I would recommend working with Steve. Andre and Kevin helped with the processes around my trade-in and financing. Overall a good experience. Employee pricing was appreciated as well.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with our team at Rock Hill Ford. We're glad the sales process met your expectations and that our team could assist you effectively. Your recommendation is appreciated.
Nick still waiting on the invoice from the work being done on my Truck , can you please forward it to me.
Nick still waiting on the invoice from the work being done on my Truck , can you please forward it to me.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, Your experience with our Service Team is very important to us. We would appreciate the chance to speak with you about the invoice needed for your truck. Whenever you can, would you send us an email with your best method of contact so we may discuss this? Thank you, Rock Hill Ford [email protected]
I need the invoice for the work being done on my truck with the proper dates showing that you had the truck in your possession for approx 26 days and what location it was being repaired at! [email protected]
A invoice is generated the day the job is finished , it’s a simple request that is not being done.
Nick has told me he would email to me with no response !
I wanna know the name of the shop the work was performed and by who .
Nick has my phone number and email address.
I worked with Yanni, and he was very helpful throughout the process. I’m giving this experience a 4 instead of a 5 because Kirlous stepped in during the middle of the deal and offered 90 days for the first payment — an offer that was not honored. After that, Yanni was sent back to finish the deal.If it weren’t for Yanni’s help, this would have been a 1. When you offer something to a customer, it needs to be honored. It’s better not to offer it at all if you cannot follow through, because it makes the whole company look dishonest.
I worked with Yanni, and he was very helpful throughout the process. I’m giving this experience a 4 instead of a 5 because Kirlous stepped in during the middle of the deal and offered 90 days for the first payment — an offer that was not honored. After that, Yanni was sent back to finish the deal.If it weren’t for Yanni’s help, this would have been a 1. When you offer something to a customer, it needs to be honored. It’s better not to offer it at all if you cannot follow through, because it makes the whole company look dishonest.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Hello Dayanna, We appreciate you sharing this review with us at Rock Hill Ford. It is always our goal to provide five-star experiences for our guests, so please don't hesitate to reach out if you'd like to discuss you interactions with our Sales Team in greater detail. Thank you, Rock Hill Ford [email protected]
My deal is kind of complicated with this dealership. So far, they have my confidence, but reserving final assessment when deal is complete.
My deal is kind of complicated with this dealership. So far, they have my confidence, but reserving final assessment when deal is complete.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for trusting Rock Hill Ford with your deal. We appreciate your confidence and look forward to completing the process. Please reach out if you have any questions.