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Confidence Ford of Norman

(1,320 reviews)
Sales hours: 8:30am to 8:30pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:30pm 7:00am–7:00pm
Tuesday 8:30am–8:30pm 7:00am–7:00pm
Wednesday 8:30am–8:30pm 7:00am–7:00pm
Thursday 8:30am–8:30pm 7:00am–7:00pm
Friday 8:30am–8:30pm 7:00am–7:00pm
Saturday 8:30am–8:30pm 7:00am–4:00pm
Sunday Closed Closed
2020 state dealer award
View 8 awards
2020 state dealer award 2018 state dealer award 2018 state dealer award
2025 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (877) 372-1558 (877) 372-1558
Used (877) 723-0549 (877) 723-0549
Service (877) 837-4153 (877) 837-4153

Reviews

(1,320 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Confidence Ford of Norman from DealerRater.

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Mitch, Levi, and Curtis went above and beyond.

Mitch, Levi, and Curtis went above and beyond. Super nice, super patient, super helpful. 10/10 will shop there again next time I need a vehicle. Best shop in OK and TX.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service was fast , well mannered, and courteous .

Service was fast , well mannered, and courteous . Service agent very aware of my needs, as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Met salesman who listened to our wants.

Met salesman who listened to our wants. When the car we came to see had recently been sold, he gave us a large array of other choices within our budgeted target. It all worked out.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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I’m very happy with my Ford Mustang Mach-E.

I’m very happy with my Ford Mustang Mach-E. I went in not knowing what I wanted, but Adam, Zach A, Chase, and Daniel worked together to find me a vehicle I really wanted for an awesome deal! Paul was very knowledgeable and transparent. He told me about his experiences with the Mach-E’s he had leased and inspired confidence in my purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Great bunch of guys and gals.

Great bunch of guys and gals.They make you feel like they really appreciate your business. It’s a real good service department and a good Dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I had setup an appointment early in the week for 10am

I had setup an appointment early in the week for 10am Friday 12-20-24 to get my 2023 Ford F150 Limited serviced, warranty repair and a recall. I arrived at 9:50. The service advisor was advised I need to be gone by noon for another appt giving them 2 hours. At 11:10 and after waiting for an hour and twenty minutes as I walked out of the customer lounge I observed my pickup was just getting pulled in for service. They had not touched it. Why make an appointment if it doesn’t mean anything? I will not be returning to Confidence Ford of Norman to get service going forward..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Mack was very informative and intuitive about what I was

Mack was very informative and intuitive about what I was looking for. Mack made me feel comfortable throughout the entire process. I would definitely recommend him and the rest of the staff at Confidence Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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We appreciated it so much; the team had it finished on

We appreciated it so much; the team had it finished on the exact time I needed to make another appointment on time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service from the salesman, owner of business and

Great service from the salesman, owner of business and financial staff. Was also introduced to service manager.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Areej was great, very helpful and knowledgeable about the

Areej was great, very helpful and knowledgeable about the vehicles I looked at. She was easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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