City Chrysler Dodge Jeep Ram Fiat of Brookfield

Tyler is fantastic! Very personable, well informed and a joy to work with! Thank you for finding us our car!

Easy transaction utilizing your web site and a phone conversation. When we came to look at the vehicle it was waiting for us and Jacob and Tyler did a great job working to complete the transaction.

To Whom It May Concern, I am writing to express my significant concern regarding a recent service experience at your City Dodge location at 19100 W Capitol Dr, Brookfield, WI. On July 23, I had my 2014 Dodge Durango towed to your dealership. Before the tow, I spoke with a service technician and clearly explained that the transmission cooler line had disconnected, leading to a substantial transmission fluid leak. I emphasized my suspicion that the critically low fluid level was causing the vehicle's shifting issues. I agreed to a $200 diagnostic fee, understanding it would be applied to the repair cost if I proceeded with your service. A few days later, I was informed that the transmission was "gone" and required replacement, along with other potential issues to be addressed later. I received a quote of $10,865.32 for the transmission replacement and requested time to consider the repair. Upon researching and obtaining quotes from other shops, I discovered that your estimate was nearly $5,000 higher than competitors. When I returned to pick up my vehicle, I questioned how a thorough diagnostic could have been performed without first reconnecting the cooler line or refilling the transmission fluid. The technician informed me that the diagnosis was based solely on computer codes indicating transmission failure. I was also charged an additional $20 for the quote itself. Following this, I took my vehicle to a transmission specialist, providing them with the same initial information. Within a few days, they reconnected the cooler line, refilled the transmission fluid to specification, and cleared all error codes. My vehicle has been running smoothly ever since, and the total cost for this service was $317.73. This experience unfortunately illustrates why many customers are hesitant about dealership service departments. The initial diagnosis was not only inaccurate but also resulted in a recommendation for an unnecessary and extremely costly repair. As an average working individual, I rely on honest and accurate assessments, and I find it unacceptable that I was advised to replace an entire transmission when the problem was a simple, much less costly repair. I hope this feedback promotes greater transparency and integrity in future service interactions at your dealership.

Tyler was knowledgeable, respectful, and friendly throughout my JEEP Wrangler purchasing process. He was not pushy. Highly recommended.

Very friendly communication was great we had Tyler as a our sales rep awesome guy

Willow Harmann was great and took a lot of time to answer all our questions. Also worked very nicely with our daughter to get everything initially set up.

Had a wonderful experience with Tyler would fully recommend him or anyone on the team if you are looking for a vehicle. Super helpful with figuring what I wanted and the aid I needed after the vehicle was purchased.

Would definitely recommend to anyone looking for a vehicle the service and help after I bought my truck was top notch. Tyler did a great job walking me through everything and was available to answer my questions after I went through the process with him.

Bought a new 2025 Durango GT and love the ride. The sales and finance team were top notch, working hard to get to a deal that worked for us and staying in communication throughout the process.

Worked with Jordan Reiner top notch sales no pressure.All around this dealership is great.2nd vehicle purchased in 5 years.The whole group working togather outstanding.All my service goes here . Thank you again Jordan .